I can't open an .ai file in Illustrator without a dialog box appearing "Open PDF." I have no idea what I can't open it as an Illustrator file (and not a PDF)

Once I open a page as a PDF, all my layer info is lost. I've tried opening it on two machines and the dialog box continues to appear. Again, it's not a PDF extension.
Thanks for the help!

Since you're sure you saved it back to CS5, the issue might have been caused by saving directly to the server. Illustrator does not particularly like that.
90% of corrupt files are caused by saving directly to the server.
You might try and first copy the file to your harddisk and then open it from there. Opening files directly from the server is an issue as well.

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TS1389 I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer. I've tried all the steps suggested above but still no joy. Anyone have any ideas what i can do next? Thanks Pa

I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer. I've tried all the steps suggested above but still no joy. Anyone have any ideas what i can do next? Thanks Paul

Sounds like you have a "damaged track" or "damaged file".
This worked for me today downloading Kendrick Lamar's new Album "good kid, m.A.A.d city".
My situation: I bought the album today for my Mac, MacBook Pro, iPad 2, and iPhone 4S devices.
Issue: One song (only on my MacBook Pro) would not play, instead display "
EX: left"
Solution: 1. Manually delete the song (giving you the error) permantly from the authorized computer.
2. Open iTunes, Click iTunes Store (left sidebar), and locate Quick Links and then click Purchased to proceed.
3. Click "Not On This Computer", find the song that wouldn't play, and re-download it again.
4. Check your Music Library for your song (Should download inside the associated album) and hit play.
EX: (Song I purchased that wouldn't play because of authorization, playing)
Enjoy!

My mac air is re-starting several times during the day, anyone have any idea what I can do to fixed it

My mac air is re-starting several times during the day, anyone have any idea what I can do to fixed it?

I was having this problem while still using Mavericks -- it started after a Mavericks update last spring. During the initial Yosemite beta runs over the summer, it seemed to be fixed, but after the official launch in October, I had all sorts of problems keeping connected. Its gotten a little better, but still happens to at least one of my devices every day. Weird that we still cannot figure out why the connection keeps dropping on some devices, but not others, and then the next day, one of the devices that didn't disconnect the previous day will disconnect, but the ones that did disconnect, stay connected. It's just sloppy, poorly written software for technology that isn't working the way it should. If you turn off Continuity and Handoff on all your devices, you will probably see that everything stays connected. With those turned off on all devices, TC stayed connected to everything for over a month. The day I turned Continuity back on, all the problems started again. It had something to do with the bluetooth version being used, the wifi routine, and Apple's AirPlay technology not quite getting along with each other.

Want to Upgrade my Graphics Card but have no idea what I can have.

Hi guys, I've a 2 x 2Ghz Dual Core Intel Xeon Mac Pro1,1 with 1.33Ghz Bus Speed and 667Mhz DDR2 RAM, I currently have the standard GeForce 7300GT Graphics Card it came with and I'd like to upgrade it.
I believe that I can only get a GeForce 8800GT, and that there are different versions for different Mac Pro's, but I have no idea which is the one I need to be getting.
Could someone please help?

The ATI Radeon 4870 Mac Edition is the best card you can put in your machine. It absolutely smokes with Pro Apps, and is a great gaming card as well.
http://store.apple.com/us/product/MB999ZM/A
Some things to remember: You can only use one of these cards in your machine at a time as it will use both of your auxiliary power connectors. Also, it has one DVI and one Mini DisplayPort. If you want to run dual monitors you'll need one of these adapters for the second monitor:
If it's DVI: http://store.apple.com/us/product/MB570Z/A
or
If it's the new Apple 24" Cinema: http://www.gefen.com/kvm/dproduct.jsp?prod_id=8913
JM
Message was edited by: jmyres

Thunderbird won't open in an new tab, but it starts the firefox browser again. I have no idea what happened but some days ago it opened link's in an other tab.

Some day's ago without any reason something changed.
Normally when i click on a link in the thunderbird messege there opened a new tab in firefox, but now firefox starts again.
Is there someone who can tell me how to change this.

Thunderbird did it's part. it handed the URL to Firefox.
You control how Firefox behaves in the options of Firefox.
'''Tools-Options-Tabs'''

HT1689 I can't access the iTunes store any more. Does anyone have any ideas what I can do?

I have never had any issues going to the iTunes store from my account. Now, all of a sudden, it just says it's loading but never does. Not sure what's going on. Any help would be much appreciated.

Welcome to the Apple Community.
The following article(s) may help you.
Can't connect to the iTunes Store

I have an Iphone 5S and used to sync it to my computer in the past without any problem, but now I can't and appears the message "usb device not recognized", and the cable is good and so the USB port. Do you have any idea what's the problem?

I have an Iphone 5S and used to sync it to my computer in the past without any problem, but now I can't, and appears the message "usb device not recognized", and the cable is good and so the USB port. Do you have any idea what's the problem?

Try leaving it plugged in and then restart the computer.
If you are on Windows this link may help but it is a bit old.
http://www.technologynext.org/error-usb-device-not-recognized-how-to-fix/

HT1339 Restoring iPod nano to factory settings failed. The device switched to black screen immediately and is dead since then. Any idea what I can do now?

This week, my iPod nano suddenly seemed to have lost all the music that was on it.
when connecting to iTunes, it showed that the music was still there.
I tries to create a new playlist with 1 song in it and according to iTunes, that was successfull.
the iPod however still said 0 numbers are available in the music list.
finally, i executed the restore factory settings and that process failed.
the device immediately switched to blank screen and is dead since then.
when I connect the iPod to the computer, the computer detects that a device is connected and even recognizes it as an iPod.
however, the device is not visisble in the windows explorer.
iTunes automatically starts but shows the error message: the connected iPod cannot be identified ... unrecognized error (2005).
Does someone have an idea what I can do to make the iPod work again?
thanks!

I tried by connecting to another available PC.
I newly installed iTunes on a PC that did not have the installation.
Connecting the iPod to this PC gave following error: "The iPod software update server could not be contacted. The server does not support this version of iTunes."
I followed the instructions in the "more information" section: iTunes version is the latest available; operating system version is up-to-date, no security obstructions and I rebooted my pc as suggested.
Next attempt to connect the iPod gave another error: "An iPod has been detected, but could not be identified properly. Please disconnect and reconnect the iPod, then try again. An unknown error occurred (2005)".
This is exactly the same error as on the first PC.
the iPod is still out of use

Pc is not recognising PDF file ( icon ) in emails and to open these it is loading a 3rd party program on the web. I have installed Adobe several times. To open my files I need to drag them to my Adobe program. any ideas??

Pc is not recognize PDF file ( icon ) in emails and to open these it is loading a 3rd party program on the web. I have installed Adobe several times. To open my files I need to drag them to my Adobe program. any ideas??

Hi aadeshs
This problem is on my laptop running Vista ( Business) on Adobe 10.0 , for many years I did NOT have a problem with this . No forum Pages on this.
Also i would like to know how screen readers can better interact with PDF as my wife has difficultys on some email attachments on her laptop , again there seems no easy avenue for someone in her situation surfing websites and forums for Hours maybe ok ok for sighted people, but not if you are blind & use a screenreader. No Support Help from Adobe is available.
thanks
oliver654837

All of a sudden my itunes wont come up when i hit the desktop icon. un and re installed many times, tried new users, it finally gave me "you need to reinstall sqmapi.dll " im a noob and i have know idea what that is or where i can get it. i cant open any

all of a sudden my itunes wont come up when i hit the desktop icon. un and re installed many times, tried new users, it finally gave me "you need to reinstall sqmapi.dll " im a noob and i have know idea what that is or where i can get it. i cant open any file or library that has anything to do with itunes except safari and quicktime are fine. im about to pull out whats left of my hair.

Okay, that's got one thing ruled out at least.
Can you check something for me, big? I'd like to see if iTunes launches with the Bonjour Service disabled.
In your Start menu, right-click Computer and select "Manage".
Expand "Services & Applications".
Open "Services". (Perhaps maximise the screen to better see what's going on.)
Right-click the Bonjour Service and select "Properties".
In the General tab, set the Startup type to "Disabled":
... and click OK.
Restart the PC and try launching iTunes. Does it open this time?

Why can't i print a pdf file, it's asking for a password and i have no idea what it is it's never asked me before?

why can't I print a pdf file, it's asking for a password and I have no idea what it is it never asked for one before?

Good afternoon SaraThanks for responding. Yes, I have been able to open these files before without a password. Funny thing is it is happening on both my husband's laptop as well as mine. I'd appreciate any help you could give me but the file is very personal. So, if you can assist in a way that won't compromise the security I would be grateful for your help.Thanks and have a great day!Kim Morse

How can I have a Pages document that is shared with me under my Pages section and not open it with the link?

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Try this.
Open the document and select and copy a few pages, say ten pages.
Open a new blank document and paste the pages you copied into that.
Save it with a new name.
Work on those new pages to see if the problem has disappeared.
If this helps, continue breaking up the large file in to smaller chunks and working on them
You can of course later reverse the process and merge the files into one new one.
This suggestion is based on my experiences with large Word files. Breaking it up in to smaller chunks does two things. First, if there is any corruption in the old file, the new copies might escape that. Second, the Mac is faster handling the smaller chunks.

Okay so I'm trying to download Adobe Flash Pro. I've gone to creative cloud and downloaded "Flash Professional CC and Mobile Device Packaging (2014)" and I have no idea what to do afterwords... There's no way to open or run the file. And to be honest, I'm

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I'm using PC with Windows 8.1. I got onto the Creative Cloud and downloaded "Flash Professional CC and Mobile Device Packaging (2014)". <--- That would be the file. I can't open or run it from CC and I couldn't find a file in my computer either.
I've also found direct downloads for the trial version and hit the set-up button, it loads up, and then nothing happens.

HT4527 I am trying to transfer music files from one PC to another using homeshare and although I can view the music as a shared folder I cannot initiate the "import" process. I have iTunes 11.0.1.12 on both computers so the help screenshots do not help a

I am trying to transfer music files from one PC to another using homeshare and although I can view the music as a shared folder I cannot initiate the "import" process. I have iTunes 11.0.1.12 on both computers so the help screenshots do not help as such

Then stop trying to use HomeShare and use one of the other options listed in the document from which your question was posted.

Time Machine will not let me restore from backups after June, 2013. I can see the files on the external hard drive but Time Machine skips all of them and goes back to June, 2013. Does anyone have any idea what the problem is?

Time Machine will not let me restore from backups after June, 2013. I can see the files on the external hard drive but Time Machine skips all of them and goes back to June, 2013. Does anyone have any idea what the problem is?

rtilghman wrote:
telling me to buy a new router is NOT a solution.
And why not? Apple is selling these things like BigMacs. They can't make enough of them. You've been suffering since May because you refuse to get a decent router.
Can you imagine if a company that makes a refrigerator told me that I needed to upgrade my electrical system to rectify a problem with their device? What kind of response IS that?!?!
What if the problem with their device is that it requires a new-fangled "grounded" outlet and your circa 1890 house doesn't have grounded outlets. Would you refuse to purchase a $ 25 adapter on principle?

I can't open an .ai file in Illustrator without a dialog box appearing "Open PDF." I have no idea what I can't open it as an Illustrator file (and not a PDF)

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