I can't pass from the trial version of adobe CC to the paid one, and i try every advices on the help menu. someone know something about that ?

hello !
so, i've just paid for adobe CC, on a student profil. When i install photoshop or illustrator, it doesn't work, saying that i've already tried the software, and that i need an activation key. But  i subscribe on a monthly paiement, so, normally, my adobe id is the key, but it doesn't work. i tried all the advices on the help menu, and it doesn't work neither. Someone did have the same problem ? is there a solution ?
thanks per advances !

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

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