I can't print a C5 envelope with a gummed flap in tray 1 or the envelope feeder for my Hp4014n

I have a C5 6x9 envelope with a gummed flap that I had been able to print in tray one on my HP 4014n.  I had oriented the text on the envelope so that I could turn the envelope around so the gummed flap-which makes the envelope about an inch longer- is facing away from the printer.  Since I had my printer serviced I can no longer use tray one.  When I try to print the envelope, it gives me a message that the size is mismatched.  I have tried all combinations in the paper handling menu for the size and type.  I had this same problem when I bought the printer.  I remember calling HP and being on the phone for some time.  They finally got a combination that worked.  I just don't know what it was.  I have not changed anything on my computer.  I know that the technician must have changed something after I had asked them not to.  Any input would be greatly appreciated.  Thanks

Okay, thank you . This tells me we may be experiencing an issue with the driver or wireless connection.  I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties. 1. In the ‘Devices and Printers’ folder2. Choose ‘Print server properties’.Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window4. Choose the printer you want to uninstall and click ‘Remove’5. Choose 'Remove driver only'6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this. If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed. If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use
 After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
 The Setup and software screen will open and you can click on Connect a new printer.
I look forward to hearing back from you again. Let me know the outcome, and we will proceed from there. Thanks.

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