I can't sign into the itunes store using the 3G network?

I can't sign into the itunes store using the 3G network?
I keep getting the error "Can't connect to the iTunes Store"
This also makes it impossible for me to use itunes match with the 3G network.

I've got this as well and it seems to have affected only the Music and Home pages - do a search in the search bar and you will get to the films etc. Looks like somone goofed! If anyone from Apple checks this out, mine is the UK store. Home page and Music pages only affected.

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Can't sign into to itunes store

has anybody else gotten the error 5002 recently when trying to sign in? any suggestions how to sign in without this error occuring?

http://discussions.apple.com/thread.jspa?threadID=805011&tstart=0
http://discussions.apple.com/thread.jspa?threadID=948733&tstart=0
Watch these for updates, you're by far not the only one with the problem.
G'Luck!

TS1368 I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it under your ID. In that case, contact iTunes Support.

Can not sign into the Store, get "make sure network connection is active and try again

Help, can not sign into the Apple Store; get "make sure your network connection is active and try again"?

Hello Rainman66,
If you are having trouble connecting to the iTunes Store, follow the information specific to Windows XP in the troubleshooting article below:
iTunes: Advanced iTunes Store troubleshooting - Apple Support
https://support.apple.com/en-us/HT203361
I hope this information helps ....
- Judy

Since the ios7 update I can't sign into my itunes on my ipad.

Since the ios7 update I can't sign into my itunes on my ipad or my iphone. It's prepopulated with an old ID, and I can't even view my account to fix it. At first the problem was that after the ios7 update my apple ID for icloud was prepopulated with my old ID. So after three days of trying to fix it, I finally just went on my mac and changed my ID back to the old one. I thought I solved my problems... I was able to sign into icloud on my ipad. Now today... my itunes apple ID is prepopulated with my ID I was using up until a few days ago. I am at a loss. I have no idea how to restart (or whatever) and just fix everything (icloud, itunes, and anything else that might prepopulate down the road that I don't even know about) ... I'm so frustrated! I'm glad the security is better but I wish there was an emergency code you could have emailed to you after answering extremely secure questions... or something. Please help. Thank you!

I had a similar issue. I was able to sign into iTunes but when I tried to view my account information iTunes repeatedly asked for my password in an endless loop. I solved the issue by unblocking cookies in safari: http://support.apple.com/kb/TS3388

I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.

I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.

Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie

HT4539 I can't sign in to iTunes store, it says my apple id has not yet been used before the iTunes store? How is that?

I can't sign in to iTunes store? It says my apple Id has not been used by the iTunes store? Can anybody knows about this matter?

Go view your account and make sure you have a valid payment method in your account.

HT203167 how can i sign into my itunes account?

How can i sign into my itunes account?

Select Store adn click Sign in at top right of the iTunes window.
Put in your username and password..

I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

someone suggested to open your music app and access the store from there first, once done then you can go to the itunes store app, try it and see if it works

TS1424 Can't sign into the iTunes store because of "unknown error", but my password and email is correct

That's basically it
I have the right info, but it just says "Unknown Error"
I can sign into the apple website alright, just not the store

i think what i did was instead of clicking the little button that has your email to sign into your account, i instead clicked "redeem" on the iTunes store homepage ((cause i wanted to redeem an itunes gift card)) which asked me to sign in, but that time my details worked?? idk but yeah if you try that it might work!

I can't sign into my itunes account. What's up?

I was able to download the new Foo Fighters album on the 15/5/11. Since then I have been unable to sign into the iTunes uk account.It does not recognise my Apple ID or password. It doesn't recognise the date of birth I put in, too. When I request a password reset email I receive nothing at all. This is very frustrating. If you're wondering how I can ask the question, this is my other account.

Hello there, MikeIsHistory.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

TS3297 I can't get into my iTunes store. It goes so far then a message "itunes has stopped working" comes up. Just started last week.

When I try to get into my iTunes store it will go just so far then I get a message that says "iTunes has stopped working" and I cannot order any songs. This has just starte over the last week and a half. What is going on?

You would get better response from the iTunes community forum.
Have a nice day!

TS1398 Can't sign into imessage. it tells me check your network connections and try again. imessage worked before downloading the new IOS.

I can't sign into Imessage. My phone tells me, check your network connections and try again. Wifi works fine. Imessage worked before downloading the new IOS7
Any ideas how to fix this?

Go to Settings>General>Date and Time>Set Automatically>On.

Can't sign into the iTunes Store.

Bought a new computer with Windows 7, installed iTunes today and wanted to log into my Apple account in the iTunes Store but it kept giving me this-
'We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.'
I have no idea what this particular message relates to... network connection? Apple ID problem? I'm not sure. I've tried restarting my computer and simply restarting iTunes itself but it hasn't done anything. Anyway, I'm at a loss as to what I should do now! Any help to offer? I just want to sign into my account to download songs I've purchased, since the music's been wiped from my phone now because I synced it to the new computer.
I don't know if this is needed but my computer is an Alienware X51 R2.
http://www.dell.com/uk/p/alienware-x51-r2/pd

I was having the same issue ... unfortunately my fix may not help you as I am using a mac but I followed an apple support recommendation from this webpage http://support.apple.com/kb/TS1368?viewlocale=en_US&locale=en_US which under the "Troubleshooting on a Mac" said "You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain" I repaired my keychain and miraculously I was able to log in to itunes again. There is also a page link there "trouble shooting for windows" so there could be something there that might help which is equivilent to the mac keychain? Hope this works for you too!

I can't sign into the itunes store using the 3G network?

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