I can't unlock my 2 old iPhones with the network as they're not the original handsets. How do I find the new IMEI numbers please?
How do I find out the IMEI numbers on handsets that have been replaced following water damage?
how to find IMEI, etc
http://support.apple.com/kb/HT4061?viewlocale=en_US&locale=en_US
Similar Messages
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I replaced my iPhone with a Samsung Galaxy5 and I am not receiving all of my text messages now. The rep at the store told me to go to iTunes and take my phone # off of the account and that would fix the problem. Is that true? What does iTunes have to do with text messages anyway?
You need to remove your phone number from the iMessage system.
Read here: http://support.apple.com/kb/ts5185
~Lyssa -
Official solution for unlocking for an old iPhone 3GS
Last summer, I purchased an iPhone 3GS together with a 2-year contract with Swisscom, one of the mobile telephone operators in Switzerland. A few weeks ago, my phone was stolen while I was on a trip. I contacted Swisscom and informed them that the phone had been stolen. They deactivated the old SIM card, and sent me a replacement SIM card. I reported the theft to the police too. My understanding is that the IMEI number of my old iPhone will be added to a blacklist so that it cannot be used on any mobile telephone networks anymore.
My father, who lives in Texas, recently upgraded from an iPhone 3GS to an iPhone 4. He extended his original contract with AT&T and simply moved his number over to the new phone. Because he no longer had a need for his old iPhone 3GS, he agreed to send it to me. At my suggestion, he went first to the Apple Store in Austin and requested that they unlock the phone. The folks at the Apple Store informed him that they could not unlock it. They suggested that Apple or the mobile carrier in Switzerland could unlock the phone.
My father shipped his old iPhone 3GS to me, and I received it yesterday. This morning, I went to the Apple Store in Zürich and asked if they could unlock the phone so that I could use it with my Swisscom SIM card—the one Swisscom sent me to replace the one in my stolen iPhone. They told me that they could not do this, and that only the original carrier, AT&T could unlock the phone.
What is the official solution for unlocking an old iPhone 3GS?
I have posted this question to the AT&T discussion forum also.
http://forums.wireless.att.com/t5/Apple/Official-solution-for-unlocking-for-an-o ld-iPhone-3GS/td-p/1998765wjosten wrote:
Does Apple have a recommendation?
Read my post. There is nothing that Apple can do for you. The decision as to whether to unlock your phone or not rests entirely with AT&T, & they will not do so under any circumstances.
I read your post, and appreciate your having taken the time to write it. However, I would like to get an official reply from someone at Apple.
Apple is a company that prides itself on its commitment to the highest standards of environmental stewardship.
http://www.apple.com/environment/
Apple’s partner AT&T is also committed to being a good corporate citizen and protecting the natural environment.
http://www.att.com/gen/corporate-citizenship?pid=8506
Re-using old products to extend their useable lifetimes is one of the most effective ways of reducing the impact we have on the environment. When my phone was stolen, it seemed like a perfect opportunity to put this philosophy into action, using my dad’s old phone to use instead of just throwing it away, or leaving it on a shelf to be discarded later.
I think it would be a shame if there were no officially sanctioned way to put an old device to good use. -
When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?
You cannot merge Apple IDs but you can go to Settings > iCloud and 'Delete Account'. When prompted to turn off documents and data, choose the only option which is Delete from my iPhone, but on the other prompt for Contacts, Calendars, etc you can choose 'Keep on my iPhone' Then once the Account is Deleted form the iPhone, log back in with the correct Apple ID and choose Merge when prompted. This will merge your data from this iPhone with that iCloud account effectively putting your devices on the same account.
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How can I sync an old iphone with a new number to itunes as I am already running a new iphone with an old number??
Thanks it just wont work needs a passcode but that code is for the new phone. Will go to Apple shop tomorrow.
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A family member gave our kids their old iphone with music already loaded for them. How do we add the music to our library? It won't transfer purchases from the phone and if I sync it, the music is erased. Can someone walk me through this?
No one here will help you violate iTunes terms of service or steal music.
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Can I back up my old iPhone and transfer data to my new iPhone from the computer at the same time?
Can I back up my old iPhone and transfer data to my new iPhone from the computer at the same time?
iOS: Transferring information from your current iPhone, iPad, or iPod ...
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I have purchased a new iPhone on the online store, but how come Apple can send me a repacking old device (with scar on both the border and the cable port)!!!!
And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons???? This action make me very angry. I have pay for my goods, but they are giving me some repacking rubbish, and trying to treat me as a beggar????
I have make the request to give me back a new device in good conditions, I will wait and look for what they will delivery.Do you feel better now that you have vented?
This is a user to user forum... if you want/need assistance, contact Apple directly. -
I used to be a softbank Japan Iphone 4 customer and i had cleared all the dues. Now i don't have softbank contract and i am in my country Nepal. How can i unlock and use my Iphone here in Nepalese Network ?
Hi Edward,
You should still be able to manually manage the music on your iPhone within iTunes. Make sure that when your iPhone is plugged in, look in the Summary tab to see if “Manually manage music and videos” is enabled and you can even you turn off Automatically Sync when this iPhone is connected. Take a look at the first article below to give more information on that. As far as your other questions about calling someone, I have provided two options for you. If it is for feedback on iTunes, you can use the second link to give detailed feedback on what is going on. If you want to actually talk to someone, the last link has a list of numbers for you to call for any support or service that you may need.
Manage content manually on your iPhone, iPad, and iPod
http://support.apple.com/en-us/HT201593
Product Feedback
http://www.apple.com/feedback/
Contact Apple for support and service
http://support.apple.com/en-us/HT201232
Take it easy,
-Norm G. -
How can i unlocked my three uk iphone 5
how can i unlocked my three uk iphone 5
Contact the carrier
<http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mo bile,T=Article,varset_cat=billing,varset_subcat=3772,Case=obj(4363)> -
how can i unlock my granddaughter's iphone that one of her friends changed the password on and locked it? the phone is saying connect to itunes.
If disabled because of a passcode, and you have not synced AFTER setting the passcode, you will have to force the phone into recovery mode & restore it as a new device. All data on your phone will be erased:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, setup as "new" will be your ONLY option. -
I have a new iphone 5s with ios 7 , I cannot pair with the bluetooth in my BMW with idrive , can anyone help . My old iphone 4 worked fine , however this was initially paired with older software , but still worked after the upgrade . I have tried & tried to pair again & that wont work either , suggesting it is the phones software . Can anyone help please
Hi there soulboycraney,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Bluetooth connections
http://support.apple.com/kb/TS4562
iOS: Troubleshooting car stereo connections
http://support.apple.com/kb/ts3581
-Griff W. -
I'm have iPhone's & iPads with AT&T. I want to change to Verizon. Can I still use my old iPhone and iPads with the new company?
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, then sign back in with the other ID. When you delete the account it will prompt you about what to do with the iCloud data. If you need to migrate it and merge it with the data in the new account choose Keep on My iDevice; then choose Merge to upload the data and merge it with the new account. If your data is already in the other account and you don't need to migrate it to the other account, choose Delete from My iDevice.
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Syncing an old iphone with a new itunes
I recently purchased a new computer and I want to sync my old iphone with my new computer. Is there anyway I can take all of the data off of my phone and put it on my new itunes?
I have no way of retrieving the data off of my old computer so backing up the itunes on it would be impossible.
Also, 99.9% of my music has not been purchased through iTunes. I tried transferring my purchases from my phone to the new iphone but only a 3 songs transferred and only a couple of apps did too.And you have no backup? Ugh.
There might be a program out there (can't remember the name) that allows you to move your music back to iTunes. You'll have to google that.
As far as any photos, those will be lost. When you sync photos to the iPhone it doesn't sync the actual jpeg, but rather a VERY low resolution thumb nail. -
Replacing my old iphone with a new one, need guidance/help please
Hello fellow iPhone users.
This is my first post on these message boards ever so please excuse me if this has already been discuessed before.
Recently a friend of mine dropped my iphone pretty badly and it got scratched up except for the screen however he offered to replace it for me by buying me a new one. I insisted he didnt need to but now its too late because he already opened the box. My question is, what is the process I have to do to activate my new iPhone and deactivate my old one? Can someone explain to me the steps involved in this process?
Also, how can I transfer all my contacts that are only on my iPhone to my computer so that I can transfer my contacts back again to my new phone? Also, how can I transfer all my bookmarks on my older iPhone to my comptuer so that I can send them to my new phone? Is there any clear cut easy way to do this process? Any help is much appreciated.
Essentially, what I want to do is restore all my settings, text messages, email settings, wifi hot spots, bookmarks, images etc etc on to my new iPhone while restoring my older iPhone to its blank factory condition.
Thanks a bunchiphonefan1,
To transfer your information from your old iPhone to your new iPhone, you are going to want to do a few things:
1) Backup any information on the old iPhone to your computer. You can use Windows Address book or Outlook (2003 or 2007) to backup contacts and Internet Explorer to backup your bookmarks. You will need to import any pictures you have taken on the iPhone to your computer (they do not sync) or email them if you would like them saved. Sync your old iPhone with iTunes so that it will make a backup of your text messages and other preference information.
This article describes what information can be directly synced from your iPhone to the computer:
http://docs.info.apple.com/article.html?artnum=306071
2) Take your SIM card out of your old iPhone and put it into the new iPhone. This takes all of your ATT account information to the new iPhone so that you will not have to run through a full activation again. You will have to run through a mini-activation, but all of your information will already be set up.
3) Connect the new iPhone into your computer. As part of the mini-activation process, iTunes will ask you if you want to restore your iPhone from the backup. If you say yes, then it will use the preferences from your old iPhone and put them on the new iPhone. You can then sync any information (contacts, bookmarks, photos, etc.) that you backed up on the computer from the old iPhone to the new iPhone.
This article will help you import the data on your computer to the iPhone:
http://docs.info.apple.com/article.html?artnum=305741
4) Once you are confident that all of your information has been transferred from the old iPhone to the new one, you can restore the old iPhone and that will put the software back to factory settings. That will also erase all of your old data. (This process cannot be undone, so please make sure you do not need any information off the old iPhone before you restore.)
Hope this helps!
Jennifer B.
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