I cancelled my Adobe Forms Central end of July and my CC is STILL being charged. Now What? (my account shows no subscriptions)

Jul 31, 2014 10:40:47 AM EST
nfo: You are now chatting with Sonam.
Sonam: Welcome to Adobe technical support team
Sonam: My name is sonam
Sonam: How can i help you?
Sonam:
ME: need to cancel Adobe FormsCentral for [email protected]
ME: we have a monthly charge on our credit card and would like to cancel.
Sonam: Okay
Sonam: No problem i'll help you
info: Your chat transcript will be sent to ME at the end of your chat.
ME: thank you
Sonam: Please allow me some time let me check the details under your account
Sonam: Thank you so much for staying online
ME: no problem
Sonam: I have cancelled your subscription
ME: thank you.
Sonam: Nw your credit card would not get charged
ME: thank you
Sonam: Anything else i can assist you with?
ME: no thank you. thanks for your assistance..
ME: Enjoy your day.
Sonam: Thank you for contacting Adobe technical team
Sonam: Have a great day
Sonam: Bye.
ME: Good Bye
Sonam: you can disconnect the chat now

Hi Shan Tats27, you are talking to BT customers here not BT.
You say you have not used the service, but you have for two weeks. To cancel your whole package as you say (TV, Broadband and Phone) means you are liable to pay very high cancellation charges. Sending the equipment back does not exonerate you from those charges.
Only BT can do that .
If I was you, I would contact the forum mods and I would do it in a conciliatory tone and see what can be arranged, but I seriously doubt that all charges are going to be waived.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days.
I wish you the very best of luck.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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