I cannot uninstall or install the latest version of Flash Player

Hi,
the latest version of this  player is showing up, and is enabled on my computer but does not work: I cannot view any video or listen to radio except for youtube. When I try to uninstall it  and to retry the download of the latest version the installation/uninstallation will not complete and I get a message saying that I need to close program "brccmctl" even though no programs are open, and I cannot find that program in search. So I am stuck, can anyone help please ?

See How to close Internet Explorer and other programs running on Windows?

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