I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID (I no longer have access to the email address) shows up. How do I update those apps?
I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID shows up (I no longer have access to that email address). How do I update those apps?
Apps are DRM protected and tied to the account used to originally obtain them. They cannot be transferred to another iTunes account nor updated using another iTunes account. Only the account used to obtain them can be used to update them. You can contact iTunes support, explain the situation & ask that they add these apps to the download queue of your new account:
http://www.apple.com/support/itunes/contact.html
Similar Messages
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I need to change my old Apple ID to my new. I don't know the password to the old ID and no longer have access to this email. Is there an easy way around this?
I'm with JC4567, I have my old email turn up when going into my iCloud settings. It won't let me change the email to my new one (this new email and password are already updated on my PC. Why can't it just automatically update all other devices with it???), it's grey'ed out so I can't click and edit. I read somewhere that if we delete (older ios) or log off (newer ios) iCloud in the Settings then we can log in with the new AppleID and password. When I tried that it brought up my old AppleID and demanded my old password to my to turn off the "Find My iPhone" part in the iCloud. So I couldn't delete/log out of iCloud without turning off Fimd My iPhone. Catch 22. How do we fix that?
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Please help me!!!!
I have got a new Mac, I am trying to share my itues on it as well as my old mac, I have had two itunes accounts in my life, one is current now (this account) one I have not had access to the email for years. Since I have bought music off both accounts, I wish to play it all on both my macs. My Old mac has both accounts Authorised fine and all is good.
My new Mac, I have thios account running fine, but keep getting prompted for the password for my old account, I have no idea what my old password is, I have not had access to that email address for 5 years, and for some strange reason the security question isn't working eaither.
Since I do still have one Mac where it is Authorised, Is there any file I can copy accross or anyway to get the password out of the OSX 10.6.8 for my old account.
Secondly, is there anyway to roll both accounts into just my current one.
Many Thanks in advance for your help.
SteveI too am having this same problem but I have not seen ANY solutions for it. Looks like Apple is ignoring it!!!!!!!!?
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I have money left on an old Itunes Apple ID email account which is no longer a valid email address.. How do I transfer those funds to my new Apple ID?
Thanks in advance for any assistance in this matter.
SandyButler4Click here and request assistance.
(65392) -
I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?
send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
JGG -
I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.
Contact iTunes Support:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
I just changed my Apple ID and I verified it but when I try to login it says my Apple ID is not verified. Now I can't access my iTunes account at all. How can I fix this?
You need to click the link in the e-mail you received to verify.
Then you need to link the valid credit card info to your Apple ID if you want to download anything from Apple Store (iTunes, Apps and iBooks).
https://appleid.apple.com -
Hello,
I have multiple iTunes accounts. One I cannot access because I've forgotten my password. It's telling met dob doesn't match what's on file (which is obscured) and I no longer have access to the recovery email address on that account. How can I access this account?
Thank you in advance!https://iforgot.apple.com/
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I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new one?
Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
(79271) -
I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114957) -
My husband and I are divorcing and we have used his apple ID for our 2 apple tv's. He changed his password and now I no longer have access to the 300 or more movies, tv shows and music. He keeps telling me that , there is no way for us both to have it. So, since his Apple ID was the one programmed into our Apple TV's he has custody to everything. I know there has to be a solution for this, because I can't be the be the only person this has ever happened too!
Unfortunately the situation is thus...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs
http://support.apple.com/kb/HE37
I know it doesn't help you in your current situation... but you can leave Feedback for Apple here...
http://www.apple.com/feedback/ -
Hello, since the update, and for three days no longer have access to the apple tv to my tv series bought why? I can play them on ipad but not have access to these series on apple tv
ThanksWhat model of Mac? Mirroring will require a model from 2011 or later, running OS X 10.8 or later
About AirPlay Mirroring in OS X -
I have the computer that holds my itunes library. However, I no longer have access to the email account (and therefore apple account) it was set up with so can't sync/update etc. How can I transfer the library to my new apple id? Any help gratefully received as searched the internet but can't find the answer!
Have ipod touch 4th gen, ipod touch 5th gen and ipod nano 7th gen all to sync to library.Hi Stillme,
You cannot transfer purchases from one Apple ID to another. You need to go into the old Apple ID and change it to the new email address instead of using a new Apple ID altogether.
Apple - My Apple ID
If you can't remember the password to the old ID, then click on Reset your Password, and answer the Security Questions. If you can't remember the Security Questions, contact iTunes Support and have them reset:
APPLE ID SECURITY CONTACT NUMBERS
Once you get into your old account, Edit the Apple ID to your new email address. Before you will be able to do that you are going to have to change the email address on the new Apple ID to something else.
Cheers,
GB -
I cant remember my itunes password but i cant recover it because i no longer have access to the email i used for my Apple ID
If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551
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