I changed my password but when I go to use my itunes gift card the security questions I am being asked I cannot remember, I changed my password but when I go to use my itunes gift card the security questions I am being asked I cannot remember
I changed my password but when I go to use my itunes gift card the security questions I am being asked I cannot remember them
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
-
I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
What if you have two questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87140) -
hi
my son has disabled his ipod touch and has forgotton the pass code, i have followed all the websites and got it into dfu mode but when itunes is restoring it back to its factory settings it is telling me that there are about 35 hours to go and then an error message comes up saying a problem with uploading and that my network isnt working (which is wrong) and to try again......donr this about 10 times now and everytime get the same error message......any help would be much appreciated
cheers
PaulAsk him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.
-
my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout
To change asccount information see:
Changing Account Information
For the code issue this may help.
iTunes Store: My credit card's security code or zip code does not match my bank's records
For a standard iTunes account you need a valid payment method even for free apps and app updates.
What is making it think that you own money for an app upgrade? -
Hi. I am using a time capsule for few PC s. I have made 5 different account to access time capsule. but in windows when I enter account name and password for one account, i cannot access other accounts, because windows saves username. how can i prevent this from happenning. I really need to access all my accounts and dont want it to save automaticlly.
Why have 5 accounts if you need to access all of them.. just have one account?
Sorry I cannot follow why you would even use the PC to control the Time Capsule. Apple have not kept the Windows version of the utility up to date.. so they keep making it harder and harder to run windows with apple routers. -
I use a bluetooth headset with iPhone 5 but when I ask Siri to read my email she says I must unlock my phone first. If I take the phone out of my pocket I might as well just read the email from the phone screen. Is there a way to fix this so the phone doesn't have to be unlocked?
Apple, as I'm sure you know, now manage official phone 'unlocks' directly rather than the Newtork doing so.
When a GSM Network Provider buys a consignment of iPhone's they are locked to that carrier and may only be officially unlocked if said carrier requests it. If so, it is Apple who do this, via iTunes.
I am therefore inclined to think that part of the any generic iTunes syncing process involves the transmission of key hardware data, including IMEI, to Apple whenever the handset is synced.
If this is the case and, as each iTunes account is linked to a credit card, were Apple to maintain a database of genuinely stolen phones (ones reported to Police) they could advise said Police force when a stolen phone stuck its metaphorical head over the parapets once again? They would be able to identify the name & address of the new user.
I have spoken to the Police here in Ireland today and they regularly engage with Apple on such matters.
This may not be tracking as we know it Jim, (not using GSM Triangulation or GPS) but it's arguably even more targetted and leaves an indelible fingerprint of guilt on the thief.
The laws here are simple in this regard, if you are in possession of stolen property, knowlingly or otherwise, you forfeit the goods once the Police show up. Whether you get prosecuted depends on whether you stole the goods or were duped into purchasing them. -
I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV. Everything else shows up on Apple TV, including my computer's movie library. When I click on the movie in Apple TV it says I've already rented it and asks if I want to rent it again. No, I just want to watch it.
Unfortunately I have to if I download it on my computer. I have rented itunes movies before directly using the Apple TV and it worked just fine and I could stay in the living room. Without clicking that icon on my computer, there was no way to watch it.
-
I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? I try to add songs from my music into my phone section and it will not go... Plus the playlists on my phone are not updated on my iTunes phone on my computer. Its like it never updated. What am I doing wrong??
Iphone will sync with one computer at a time.
When you sync to another it will delete the current content.
Make sure you have copied everything from your old computer to your new one first. -
I am using the iphone 4s in india now. i bought it from canada (factory unlocked). But here in india. when i put my vodafone sim in 4s. It only shows th name of the carrier but dont show the range towers. i tried airtel and reliance carriers also.but the result was same. now what can i do??
BobbyLe wrote:
I could not follow the AT&T instruction because my network (Optus) doesn't have anything as username or password or dial-up phone number. The only parameter I needed to key into Mobilink (the software I am running on the S10 is the APN which is: connectme that's it no number, no PIN, no password, nothing else.
How do I tell Windows to do that?
*99***1# <--- the number to call
at+cgdcont=1,"ip","connectme" <----- the string to put in the advanced field of the modem -
So in the last few days I’ve noticed that pressing my volume change keys actually isn’t changing the volume on my macbook pro at all. When I press the volume up or down keys, it makes the recognisable pop sound but stays at the same volume while the squares go up or down. I mute it but my computer still makes sound. It’s the same with the volume control up the top of the screen, too. I slide it up and down and it doesn’t change the volume at all. The only way I can change the volume is with my speakers or the program I’m in (iTunes, VLC etc). I restarted and it seems to be okay then I go to change it a couple minutes later and it’s back to not working again.
I’ve checked my settings- the “use all F1, F2, etc. keys as standard fuction keys” is not switched on, and I have tried a suggestion of moving the com.apple.systempreferences.plist file out of the library and onto the desktop and restarting and neither of those seem to make any difference whatsoever. I’ve tried to find online forums but the only suggestions I found were those two and they didn’t work.
I’m just annoyed because I usually have the worst luck with technology but my macbook had been going strong and I got it because of the apparent lack of things that could go wrong, but of course even if there is one thing that could go wrong it will happen to me.
Please help!You migh give resetting your NVRAM a try:
http://support.apple.com/kb/ht1379 -
How do I change my Apple ID in iCloud. I changed my Apple ID but when I go to settings iCloud the old id is grayed out and won't let me change it now because my password is for the new id but I can out the new id in the Apple ID spot
Does it show a Delete Account option at the bottom of Settings > iCloud? What happens if you hit that?
-
When I purchased my I pad at the store they advised me to log on with my hot mail address we did this and apparently found out that my Itunes account had been hacked. I was then told that apple would cancel my hotmail account and that I had to use a new email address which I did logged on everything has changed apart from the Icloud account which is still keeping the old e mail address as my id. Please can someone explain how to change this. When I look on my i pad there is a red bar that says delete account I was wondering if I deleted this would everything be ok if I started over again?
Thank you in advance for any help.Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
I have not been able to access the itunes store for the past month, it has been a long time since I have downloaded/purchased anything, probably around christmas time, but the problem is I click on the itunes store and the grey zebra striped bar just keeps running accross the top indefinitely, one other thing is that when I click on my itunes icon on the left side of my screen a window pops up and tells me to turn off compatibility, so I tried to follow the prompts through the properties from right clicking the itunes icon but after the thing runs its check and i click on make suggested changes, it still says incompatible. I have no idea what to do and this is extremely frustrating, please help!!
Refer to this artile:
iTunes for Windows: How to turn off Compatibility Mode
http://support.apple.com/kb/TS1489
For Windows 7, make sure all boxes in Compatibility tab are unchecked. -
I used to drag and drop music loaded from CD's from the Recently Added folder to a Playlist on my iPods Classic. Can't see how to do this with new iTunes version. Probably need to sync somehow but when I checked on Sync it warned me it would wipe out my iPod contents. Don 't know why Apple makes something that used to be simple so difficult. Can't even figure out how to display both my library and iPod contents on same screen.
Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
cant change the old icloud mail to a new one because i have lost my password , and when i changed it in ap-id page it still remains the same, nothing changes .
What do do ????You do not have to call US, but you need to call. Or else.
Contact Apple for support and service - Apple Support
Maybe you are looking for
-
USB scanner no longer recognized by MacBook
I have a Fujitsu ScanSnap 1500M which worked wonderfully until very recently. The scanner itself appears to still work but my MB does not recognize it. The problem started after I made a couple of changes to my setup: (1) I switched computers with my
-
How to get plain old S-video and Composite out from a MBP?
Hi, this question is about someone's MacBook Pro he newly bought with adapters to get both DVI and Svideo/Composite Out. He got Mini DisplayPort to DVI-D converter, and a DVI-I to video converter, that cannot be plugged into a DVI-D port. Apple remov
-
Last night when I turned my Itunes on it asked me to update. There was Itunes and Icloud update so I clicked update as usual etc. Halfway through an error message came up as follows:- Runtime Error Program: C\ Program Files|iTunes|iTunes.exe R6034 A
-
Multiple devices on the same Apple ID.
I just bought my wife an iPad Mini. I would like to be able to keep the two iPads from talking to each other (iCloud). Do I need to establish another Apple ID for her iPad? I still want her to be able to link to iTunes, where we both have our music
-
IPhone photos not showing in places on iPad
If I take photo on iPhone it shows ok in my iPad photostream but does not appear in places. Shows ok in places on iPhone. If I take photo on iPad it shows ok in places on iPad but not iPhone. This was working ok, noticed it stopped about a week ago.