I changed my password but when  I go to use my itunes gift card the security questions I am being asked I cannot remember, I changed my password but when  I go to use my itunes gift card the security questions I am being asked I cannot remember

I changed my password but when  I go to use my itunes gift card the security questions I am being asked I cannot remember them

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't have security answers or the password. How do I reset password?

    I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 What if you have two security questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.

    What if you have two questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87140)

  • HT1349 hi, i am trying to enable my sons disabled ipod touch after he changed the passcode and forgot about it. I can get it into dfu mode but when im trying to restore it using itunes it keeps tripping out with an error message saying could not be restor

    hi
    my son has disabled his ipod touch and has forgotton the pass code, i have followed all the websites and got it into dfu mode but when itunes is restoring it back to its factory settings it is telling me that there are about 35 hours to go and then an error message comes up saying a problem with uploading and that my network isnt working (which is wrong) and to try again......donr this about 10 times now and everytime get the same error message......any help would be much appreciated
    cheers
    Paul

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  • My ipod wont let me buy any apps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout

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    To change asccount information see:
    Changing Account Information
    For the code issue this may help.
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    For a standard iTunes account you need a valid payment method even for free apps and app updates.
    What is making it think that you own money for an app upgrade?

  • Hi. I am using a time capsule for few PC s. I have made 5 different account to access time capsule. but in windows when i enter account name and password for one account, i cannot access other accounts, because windows saves username

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    Why have 5 accounts if you need to access all of them.. just have one account?
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  • I use a bluetooth headset with iPhone 5 but when I ask Siri to read my email she says I must unlock my phone first.  If I take the phone out of my pocket I might as well just read the email then.  Is there a way to fix this?

    I use a bluetooth headset with iPhone 5 but when I ask Siri to read my email she says I must unlock my phone first.  If I take the phone out of my pocket I might as well just read the email from the phone screen.  Is there a way to fix this so the phone doesn't have to be unlocked?

    Apple, as I'm sure you know, now manage official phone 'unlocks' directly rather than the Newtork doing so.
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    I am therefore inclined to think that part of the any generic iTunes syncing process involves the transmission of key hardware data, including IMEI, to Apple whenever the handset is synced.
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  • HT1390 I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV.  Everything else shows up on Apple TV, including my computer's movie library.  When I click on the movie in Apple TV it says I've already rented it.

    I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV.  Everything else shows up on Apple TV, including my computer's movie library.  When I click on the movie in Apple TV it says I've already rented it and asks if I want to rent it again.  No, I just want to watch it.

    Unfortunately I have to if I download it on my computer.  I have rented itunes movies before directly using the Apple TV and it worked just fine and I could stay in the living room.  Without clicking that icon on my computer, there was no way to watch it.

  • I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? Help!

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    Iphone will sync with one computer at a time.
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  • I am using the iphone 4s in india now. i bought it from canada (factory unlocked). But here in india. when i put my vodafone sim in 4s. It only shows th name of the carrier but dont show the range towers. i tried airtel and reliance carriers also.

    I am using the iphone 4s in india now. i bought it from canada (factory unlocked). But here in india. when i put my vodafone sim in 4s. It only shows th name of the carrier but dont show the range towers. i tried airtel and reliance carriers also.but the result was same. now what can i do??

    BobbyLe wrote:
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  • So in the last few days I've noticed that pressing my volume change keys actually isn't changing the volume on my macbook pro at all. When I press the volume up or down keys, it makes the recognisable pop sound but stays at the same volume while the squar

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    You migh give resetting your NVRAM a try:
    http://support.apple.com/kb/ht1379

  • HT4759 How do I change the Apple ID in iCloud?    I changed my Apple ID but when I am in settings in iCloud it is grayed out and still has the old Apple ID and I don't know how to change to the new id

    How do I change my Apple ID in iCloud.      I changed my Apple ID but when I go to settings iCloud the old id is grayed out and won't let me change it now because my password is for the new id but I can out the new id in the Apple ID spot

    Does it show a Delete Account option at the bottom of Settings > iCloud?  What happens if you hit that?

  • When I purchased my ipad I logged on with my hotmail address apparently it got hacked so was advised to change this I did but on the i pad the old e mail address remains as my icloud account name how do I change this ?

    When I purchased my I pad at the store they advised me to log on with my hot mail address we did this and apparently found out that my Itunes account had been hacked. I was then told that apple would cancel my hotmail account and that I had to use a new  email address which I did logged on everything has changed apart from the Icloud account which is still keeping the old e mail address as my id. Please can someone explain how to change this. When I look on my i pad there is a red bar that says delete account I was wondering if I deleted this would everything be ok if I started over again?
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    Welcome to the Apple Community.
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    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • When clicking the itunes icon on my left side of screen a window pops up and says i need to disable the compatability, I tried to do this from what it prompted me to do, but it still say problem unresolved

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    Refer to this artile:
    iTunes for Windows: How to turn off Compatibility Mode
    http://support.apple.com/kb/TS1489
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  • I used to drag and drop newly loaded CD's from Recently Added to one of my iPod Classic playlists. I have no idea how to do this with the new version of iTunes. I thought perhaps checking Sync might give me a clue but it warned me Syncing would wipe conte

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    Hey joshuafromisr,
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    http://support.apple.com/kb/HT1925
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    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • I cant change the old icloud mail to a new one because i have lost my password , and when i changed it in ap-id page it still remains the same, nothing changes .

    cant change the old icloud mail to a new one because i have lost my password , and when i changed it in ap-id page it still remains the same, nothing changes .
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    You do not have to call US, but you need to call. Or else.
    Contact Apple for support and service - Apple Support

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