When clicking the itunes icon on my left side of screen a window pops up and says i need to disable the compatability, I tried to do this from what it prompted me to do, but it still say problem unresolved

I have not been able to access the itunes store for the past month, it has been a long time since I have downloaded/purchased anything, probably around christmas time, but the problem is I click on the itunes store and the grey zebra striped bar just keeps running accross the top indefinitely, one other thing is that when I click on my itunes icon on the left side of my screen a window pops up and tells me to turn off compatibility, so I tried to follow the prompts through the properties from right clicking the itunes icon but after the thing runs its check and i click on make suggested changes, it still says incompatible.  I have no idea what to do and this is extremely frustrating, please help!!

Refer to this artile:
iTunes for Windows: How to turn off Compatibility Mode
http://support.apple.com/kb/TS1489
For Windows 7, make sure all boxes in Compatibility tab are unchecked.

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