I connected an old iPod from a different computer to my iTunes account and now my iTunes account will not let me download anything. My iPod touch will not take my password. How can I fix this?

I connected an older iPod to my new iTunes account to download my new library to it. Now my new account is not recognizing my password and I can not download anything to my library and iPod touch, can you tell me how to fix this?

Is your device recognized by your computer? If yes, copy the pictures and videos as shown in this article:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
If it is not recognized, try this first: iOS: Device not recognized in iTunes for Windows
Disable autosync in iTunes, right click on it in the device list and choose "transfer purchases" to copy apps and other media bought in iTunes to your new library.
Do the same again and choose "backup", to create a manual backup without syncing.
Since your device will be erased due to the new iTunes library during the first sync, you can use this backup afterwards to restore your settings and data.
Set up at least one contact and event on your computer before you start, to be able to merge calendars and contacts.

Similar Messages

I have a problem trying to answer my security questions for iTunes. And for some reason the backup email I gave which sends the answers is completely useless to me. How can I fix this? I just want to watch a movie on iTunes.

Please help

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

When using Migration Assistant to transfer files from my pc, I get an error message saying that an attempt was made to access a socket in a way forbidden by its access permissions. How can I fix this?

When using Migration Assistant to transfer files from my pc, I get an error message saying that an attempt was made to access a socket in a way forbidden by its access permissions. How can I fix this?

You followed:
http://www.apple.com/support/switch101/

I am trying to download trial CC, but i am receiving error cod 205. how can i fix this problem? few months ago, i used trial CC and deleted it.

i am trying to download trial CC, but i am receiving error cod 205. how can i fix this problem? few months ago, i used trial CC and deleted it.

Creative Cloud Help / Error downloading Creative Cloud applications
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

I just upgraded to Firefox 3.6.13 this morning and now, when I click on a link in an email or webpage, it won't open Firefox. How can I get this option restored in Firefox so I don't have to copy and paste the link?

I just upgraded to Firefox 3.6.13 this morning and now, when I click on a link in an email or webpage, it won't open Firefox. How can I get this option restored in Firefox so I don't have to copy and paste the link?

See this lnk for a fix, it worked for me!
http://www.pcworld.com/article/200103/fix_outlook_general_failure_error_for_email_links.html

My wife's iTunes ID will no longer work. Tried to reset password but did not get email, tried to reset by answering personal questions' but will not accept the correct date of birth. Has it been hacked? How can I fix this?

My wife's iTunes used ID will not work. Tried resetting the password, but email was not received. Tried using personal questions method, but would not accept the correct date of birth, so could not go any further. Has her iTunes ID been hacked? How can I fix this?

Thanks for that advice @randers4.
I linked through and submitted my info as a "topic not covered" in the iCloud section. After entering the serial number of my MBP it turns out I wasn't eligible for technical support (though I don't think this is hardware related support) and the final suggestion was to take my computer into an Apple store. I called my local Apple reseller and asked for assistance. The customer service rep was very nice but unable to help, so suggested I call Apple Support on 1300 321 456. I did so and, again, spoke to two very polite and helpful customer service people (I was transferred to security services). I didn't have to be on hold to speak to either rep for more than a few seconds! After trying a few different things, he worked out what was happening...
So, to cut a long story short, to solve the problem in my OP, all I had to do was log out of iCloud in my System Preferences and log back in using my current Apple ID. [Edited to add that I had to sign out of everything I was currently signed in to with my Apple ID before logging out and in again.]
Problem solved!
Message was edited by: NotBaconBits

Im having a problem with my mic on my ipod 5th gen it works but it douse not pick up any sound unless i talk right next to the mic. how can i fix this

im having a problem with my mic on my ipod 5th gen it works but it douse not pick up any sound unless I talk right next to the mic but it sounds low . how can i fix this

- Make sure the mic hole is clear and unobstructed. It is the little hole on the back by the camera lens(if has back camera). For the 16 GB one without the back camera the mic hole is on the top edge near the center.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advance

Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

IPad does not 'ring' when FaceTime call is coming in. Volume is up..How can I fix this ?

My iPad does not 'ring' when a FaceTime call is coming in..the volume is up...
How can I fix this?

It might be a good idea to reset network settings & reboot your modem:
Open Settings->General->Reset->Reset Network settings. You will have to enter your wifi passwords again.
Also go to Settings->Safari->Clear History & a Website data.

My ipod will not respond to anything. I tried to restore but unable to how can I fix this?

Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
The error is an unknown error 1437

I wrote this few years ago, see if this still helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My ipod is disabled, but I know the correct password, how can I fix this?

My son's ipod touch got disabled when his cousins tried too many passwords. I know the correct one and want to enter it and fix the problem. How can I do this?

Hi brieeastwood,
If you are having issues with a disabled iPod touch due to multiple incorrect password entries, you may find the following article helpful:
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
Regards,
- Brenden

TS4097 we have multiple users in our family and multiple devices all sharing one itunes account. i think we are all synced to one icloud account and it is a nightmare....contacts lost, text messags showing up on multiple devises etc. how do we fix this?

We have our family sharing one itunes account. we have 3 iphones, 2 macbook airs, 2 ipads and 1 mac. I am not sure how we even got started on the icloud but somehow we did and everything is a mess. The ipads are showing the text messages, the contacts are all combined, the apps that my duaghter downloads are appearing on all devices. how do we fix this so contacts are not shared, messages are not shared and apps are not automatically synced to all devises?

You have two different issues going on. You are getting each other's messages because you are sharing the Same Apple ID for iMessage. This can be corrected by going to Settings>Messages>Send & Receive on add the devices and doing one of the following:
Either uncheck the email address shown under "You can be reached by iMessage at" on all of your devices; or
If you want to continue to receive iMessages at this email address on one of your devices, on all of the other ones tap the Apple ID at the top, sign out, then sign back in using a different Apple ID (so all devices will be using a different Apple ID for iMessage). Note: you can continue to share an Apple ID for purchasing from the iTunes and App stores. It does not need to be the same as the ID you are using for iMessage, FaceTime and other services.
The second issue is that you are sharing the same iCloud account on your devices. When you do this any data you sync with the shared iCloud account such as contacts is merged and will appear on all devices connected to the account. To fix this you both need to have separate iCloud accounts (you can continue to share the same Apple ID for purchasing from the iTunes and app stores).
First decide which device(s) will be keeping the current iCloud account. On the one(s) that will be changing accounts, if you have any photos in photo stream that in your camera roll or backed up somewhere else that you want to keep on the device(s), save these to the camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this device, not from iCloud. The device(s) that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On [iDevice]. Next, set up a new iCloud account using a separate Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account. Repeat this process for all the devices that you need to migrate to new accounts.
When finished, to un-merge the data in your accounts you will have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).

Why am i getting text's and email's from 2 different handsets on each other if i get a email on my 334 number it also comes on my work phone ???? how can i stop this

help please

You'll need to restore your phone from the latest backup you made before he synced his phone.
To check if there is still a backup you can use, do this:
Open iTunes Preferences:
Windows: Choose Edit > Preferences.
Mac: Choose iTunes > Preferences.
Click Devices (the iOS device doesn't need to be connected).
iTunes will show the phone number, IMEI, and serial number of the backed up iPhone when you position your mouse pointer over a backup (iTunes shows only the serial number for iPad and iPod touch). You can use this to find the backup you want to use.
Then restore from that backup by following this article:
iOS: Back up and restore your iOS device with iCloud or iTunes
Do the same with his device after that, using his old backup.
If you can't find one, set it up as new device without using any backup.

HT1688 Hello, my husband and myself share an email address. Therefore all of our iCloud information goes to each others devices. How can we fix this problem so that we both have seperate i Cloud accounts now that this is already established?

Hello, my husband and myself use the same e mail address. When I signed up for the icloud with an update, it combined all of our information on both of our iPhones. How can I get these two phones and information seperate again?
Thank you

Get separate IDs
RECEIVING MESSAGES INTENDED FOR OTHER DEVICES
This occurs if you are sharing the same Apple ID for imessages.
If you are receiving imessages intended for other devices you can fix this by going to Settings>Messages>Send & Receive and do one of the following:
Uncheck the email address shown under "You can be reached by iMessage at" on both devices if they are iPhones; or
On one of the devices go to Settings>Messages>Send & Receive, tap the Apple ID, sign out, then sign in with a different Apple ID. Note: you can continue to share an Apple ID for the iTunes & App store for purchasing if you wish; it does not need to be the same as the ID you use for iMessage, FaceTime, iCloud and other services.
To prevent merging of your calendars and contacts when syncing calendars and contacts if you are using the same Apple ID for the iCloud account, be sure to set up separate iCloud accounts on each phone with separated IDs. Remember that if you change your ID in iTunes & App store, that apps and other purchased content is forever linked to the ID that was used to download the apps and the apps can only be updated with the ID that was originally used to download them. To download content purchased previously downloaded with a particular ID then that ID needs to be used to download past purchases. If you want all apps to be connected with the same ID you need to delete those apps downloaded with the old ID and download them again with your current and if the apps in question were paid apps then you need to pay again.
Read http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
If you wish to share an Apple ID with family members then read: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/

Why does text on certain portions of websites, usually when adjacent text contains special characters, become jumbled into seemingly random sets of characters that are not in any way jumbled when viewing the source of the webpage? How can I fix this?

When viewing most text on most websites, it displays properly. However, there are two instances where text will either tend to, or consistently, become jumbled into a mess of seemingly random characters. Oddly enough, these seemingly random characters are not, in fact, random. The same weird character will be used to replace the same regular English text character consistently across the entire area that has been jumbled.
The two instances where this tends to occur most often, or consistently in some cases, are, first, when a paragraph or particular section of formatted text contains special characters, such as Chinese or Japanese characters, or accented letters. When this happens, usually the paragraph that contains the special characters is completely jumbled, while the rest of the text on the page will have intermittent jumbling on a word or two. Most often, the word "the" is jumbled in this case.
The second instance where this happens is when a website uses specially formatted text in some form or another. I, not being an expert at web development, am not sure what kind of formatting causes it, but I can provide consistent examples in lieu of my experience:
- Example 1:
[http://img408.imageshack.us/img408/9564/firefoxcharencodingissu.jpg]
Example 1 shows a portion of a screen-shot of the website "Joystiq.com". Every single article title on the front page of this blog is consistently jumbled, while the text of the article itself remains untouched. Please note that when this jumbled text is highlighted, it is visible un-jumbled in the right-click menu as well as in the source code of the page. Other consistent instances can be found within many search fields on various websites. For instance, the search bar located at the top right of "Kotaku.com" consistently displays jumbled characters both on its default text of "Search" and on any text that is typed into the search box itself.
- Example 2:
[http://img822.imageshack.us/img822/9564/firefoxcharencodingissu.jpg]
Example 2 shows both the jumbling of the paragraph containing the character "☆" as well as the subsequent peppering of the rest of the article's text with small jumbled words. Below this is the DOM Source of the selected text which shows how the text itself is being rendered properly within the site's source. Additionally, for convenience, I have edited on to the bottom of the image a small snippet of what the search bar on the same page looks like. Notice how the grayed-out text that normally would read "Search" is instead jumbled.
This issue has been plaguing my browser for the past year or so, and I had hoped that it would go away with subsequent Firefox updates. It has not gone away.
Thank you for reading! Please help!

This issue can be caused by an old bitmap version of the Helvetica or Geneva font or (bitmap) fonts that Firefox can't display in that size.
Firefox can't display some old bitmap fonts in a larger size and displays gibberish instead.
You can test that by zooming out (View > Zoom > Zoom Out, Ctrl -) to make the text smaller.
Uninstall (remove) all variants of that not working font to make Firefox use another font or see if you can find a True type version that doesn't show the problem.
There have also been fonts with a Chinese name reported that identify themselves as Helvetica, so check that as well.
Use this test to see if the Helvetica font is causing it (Copy & Paste the code in the location bar and press Enter):
<pre><nowiki>data:text/html,
Helvetica abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ 
Helvetica Neue abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ
</nowiki></pre>
You should reset the network.http prefs that show user set on the about:config page. 
Not all websites support http pipelining and if they do not then you can have issues with images or other problems.
See also http://kb.mozillazine.org/Images_or_animations_do_not_load#First_steps

A photo upload application in my business software will no longer work, as I keep getting the message "Application Error General Exception"; how can I fix this?

Continuing from the original question above...
The full error message reads:
Application Error
General Exception
Name: com.aurigma.imageuploader.ImageUploader
ClassNotFoundException: com.aurigma.imageuploader.ImageUploader.class
This seems to be tied in with an update to Java 7, but my software won't allow me to proceed w/o the update. As soon as I update Java, the system gets corrupted and I just continually get the above message. I've done all I know to do, and I'm on my 4th 'restore', all the way back to June 14th. I really need this resolved, as my livelihood depends, in part on uploading pix I take in the field.
I'm using a 2.3Gh dual-core PC w/ 4 Gs of RAM on a totally updated WIndows XP operating system using Mozilla Firefox.
PLEASE, if there's a fix readily available, or if you can help me find one, I would be most seriously grateful.
Thank you!!!

Does this software run in Firefox, or is it a stand-alone program?
Assuming it is a stand-alone program:
If you need to stick with an older version of Java until that software is updated, you can disable Java in your web browers to protect against its vulnerabilities. Naturally this will disable some website features (for example, this uploader on sites that use it). To disable Java in all browsers, you can use the Java control panel, security tab and uncheck the box to use Java in browsers.
(I don't know whether that takes effect immediately or after exiting and restarting the browsers.)

I connected an old iPod from a different computer to my iTunes account and now my iTunes account will not let me download anything. My iPod touch will not take my password. How can I fix this?

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