I contacted support and asked to remove all activations for my product. Some software was installed on a computer that I can't use anymore. The computer is still in use but I never deactivated it or uninstalled it.
Basically, how long will this person be able to use my software until the activation updates?
That isn't how it works. Even if Support reset your activation count, products that have been activated previously will remain activated. (Unless it's a CC product, which requires regular re-activation.)
Similar Messages
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how do i wipe my mac? i sold it and now want to remove all of my details from it. Do i have to wipe it or can i just reformat the hardrive????
aha yes - Lion has changed you harddrive setup and added a "recover partition" Now it gets - not technical - but time consuming.
try:
insert your Snow Leopard installer DVD.
Reboot
Immediately After startup sound, hold down ALT.
You'll be presented with several options. Select your install DVD and continue.
If it doesn't fail:
Once the installer has started, go t the top menu and select "disc utility"
go to the "partition" screen and erase all partitions back to one single partition
return to the installer and install that older OS X version
give to buyer minus the price of a Lion upgrade
If it fails, go to step 1 and boot from your "recovery drive".
once the installer has sarted, go to the top menu and select "disk utility"
erase the drive partition that used to contain OSX Lion - this will remove your private data, all apps and OSX Lion.
Restart, hold own "eject" and remove the DVD, and shut down again.
You'll have to hand it over to the new buyer in this state. Tell him the machine will boot into the Lion installer but he'll have to create an App Store account to download and install OS X Lion. One again, give him a reduced price equal to the price of the Lion upgrade. Way I see it, no other options remain. -
I downloaded the OS X version 10.9 and my Iphoto version 9.2.3 will not open. I get a message that I can't use this version of the application I photo with this version of OS X. How do I upgrade to a i photo that will run on 10.9. Do I purchase a new program or can I do just an download?
Check the "Purchases" page in the Mac App Store and see if there is a more recent version there already waiting for you.
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My photoshop CS4 keeps crashing while I am in the middle of editing a photo. I am running Mac OS X 10.9.4. I have tried to contact support and I was directed here.
You were redirected to this user forum because CS4 is no longer supported by Adobe at all.
We'll need a lot more info before we can help.
You'll have to manually determine whether Photoshop CS4 is updated to version 11.0.2 (the Adobe auto updater is most unreliable in CS4), and give us plenty of other information.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malziYou will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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i have recieved an iPhone 4 32 gb MC605X/A from a friend in Australia and it is factory unlocked as you know the new iphone need to be activated i hvae connected my phone to itunes and it says" there was a problem please contact support ".
i have searched all the Apple site for a solution and got nothing i intend to contact support and as you know it needs a Serial number or IMEI , i have entered both and the same result " Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us." and i have been in the same circle for about two weeks , please help me .
by the way the nearest apple care center is two countries away .You have a phone that was returned as defective. How it got into the market again is anyone's guess, but the ONLY way to resolve it is to call Apple, and that may not resolve it either if it was pilfered by someone at an Apple repair center.
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My free trial has expired a week into the trial. I have contacted support and they haven't solved the issue. Stated to use forum to solve my license issue for this computer.
Did you have an Adobe trial running on this same computer before? Maybe your previous trial was used for 3 weeks and then you uninstalled it? If so, you're only eligible for a 1 week trial on this computer.
Nancy O. -
Hello, I am having a slight issue. When I opened my adobe photoshop elements 9, I received a message saying "This Application has requested the Runtime to terminate it in an unusual way." It then tells me to contact support, and I'm wondering what I should do. Thanks!
Hi ,
Do you remember if you have installed some software prior to this issue?
Delete programs you never use.
If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause may be the disabled hardware drivers. You may narrow down the
causes in Device Clean Boot.
Device Clean Boot
=================
1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.
2. Expand "Sound, video and game controllers".
3. Right click on your sound card and then click "Properties.
4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.
5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices
such as video adapter are not available to be disabled.
Tracy Cai
TechNet Community Support -
Removed ALL of my anti-virus/spyware software and CANNOT CONNECT TO STORE
***?
iTunes 9 will NOT allow me to connect to the store. I don't have any firewall issues and have removed all of my anti-virus/spyware software. HELP!This worked for me.
++molly15 wrote:++
++I was having the same problem. Finally figured it out! You have to uncheck "use proxy server" under control panel -> internet options -> connections -> LAN settings. Works just fine now.+ -
Terrible Customer Support and now I have to pay for their mistakes
A friend told me about a promo plan she was on, it was the 20 off data plan. So I got interested and called in to get some information about it. I ended up signing up for the plan around Jan. 27th. I then noticed that the iphone 4 was available for pre-order on the 3rd. I ordered it and received it on the 7th. Called Verizon on the 8th and let them know I received a defective phone. I was told several things by different reps about how this was going to be replaced. First they told me if I gave them another 326 dollars, they could get one shipped out the same day. Then after my call dropped I called back in, I was told that if I gave them another 326 dollars, they could get one shipped out on the 10th. I agreed and gave them my cc info. Since I did not have a working phone they put my account in suspension so I wouldn't be charged for service that I couldn't use. I guess there were problems with the fact that my account was in suspension, so they tried to call me on my iphone 4 number that was never activated and didn't work, even though my ATT number was in the notes and on my account. So the 10th came around and I called in to see why I didn't have a phone. They told me about the problem and assured me that I would receive a working iphone on the 18th, once again I did not receive a phone. Called in and I was told that they again made some mistakes and I would have a phone on the 23rd. Well guess what? No phone came on the 23rd. I finally received a phone on March 1st. Guess what? If I talked for over 5 minutes, this phone got so hot that it was uncomfortable to hold. On top of all of this they could not get my voicemail to work.
At this point they still have not refunded me for my first defective phone that I had sent back a month ago. All of the refunds that I was promised for service that I could not use were not applied. I have spent about 6-8 hours on the phone with this company trying to get a working phone. After having the second defective phone for 9 days and this nightmare I was in, I told them that I could not allocate anymore of my time trying to get them to do their jobs correctly. I wanted to return this second defective phone and I would be going back to ATT. They told me that I owned the phone now and I would have to pay the 350 dollar ETF. I laughed because it took them 21 days to get me another defective phone after I received my first defective phone. They kept making mistakes to force me outside the 14 day return window, not me. At this point its just laughable. I happened to be at an apple store picking up one of the new macbook pro's and I told them about my phone that could be used to start campfires. They ran some test's on it and replaced it on the spot. Keep in mind that at this time I was in a Verizon area and my voicemail still would not work. I got home and called them about it and my house is located in an extended area. They told me that I would have to go back to a Verizon area to setup my voicemail. So off I went. 2 hours of driving and I got the same message. I then went back to said apple store to see if they could help me out since I have wasted so much time and gas money because of the incompetence of Verizon employee's . Apple offered to call Verizon and get this straightened out. They spent over an hour with them and they still could not get my visual voicemail to work. They tell me that they are going to start a trouble ticket with the engineers and I would be receiving txt messages and calls throughout the day as they work on it. So I go back home and get a call back from someone I spoke to the day before that told me that I needed to be in a Verizon area to get my voicemail to work. After apologizing and telling me they couldn't let me return my phone or let me out of my contract for all the troubles I have. Keep in mind that I still do not have voicemail. He did however tell me that he would take care of my gas bill that was over 100 dollars for the 240 mile round trip. I faxed in the gas receipts but still have not got compensated for that and I'm not holding my breathe. This same person also said that the warehouse was having problems with the returns and thats why I haven't received my refund for the first defective phone but that I would be receiving the refund for it today. Still haven't got that...
So a couple days go by and I call in again to see if I can get my visual voicemail working because I never received a txt or phone call about it. The first person in tech support told me that it shouldn't matter that I'm in an extended network and that it works off of the data side. So he can't get it working and transfer's me to higher level tech support. This clown tells me that visual voicemail does not work through the data side and would only work in a Verizon area. He checks my account and there was no record of a trouble ticket from the other day. Which is not surprising, so he starts another trouble ticket and about 1 hour later I finally have working visual voicemail in my extended network. It only works when I'm on my WIFI. So the next day I leave my house and notice that my data is no longer working. Well I call in again for the 300th time, I get no help but they offer to send another phone. It's amazing that my data stops working the day that they do stuff to my account to get my voicemail working.
I have about $650 dollars invested in getting 1 working iphone 4. My first bill was about 236 dollars for 13 days of service that I actually used. Man what a great experience this has been.
Verizon take this phone back that you cannot get to work and refund my money please.
or cancel my service and waive the ETF so I can go back to ATT. I shouldn't have to pay for your employee's mistakes.
I DON'T HAVE THE TIME TO CALL IN EVERY DAY TO GET A WORKING PHONE. I IMAGINE I HAVE SPENT OVER 8 HOURS CALLING YOU GUYS TO GET A WORKING PHONE. IS THIS NORMAL FOR VERIZON CUSTOMERS? I THOUGHT ATT WAS BAD ABOUT TELLING YOU ONE THING AND DOING ANOTHER BUT THIS IS JUST UNACCEPTABLE! I NEVER THOUGHT I WOULD SAY THIS BUT I REALLY MISS ATT!First, you should be aware that for the most part, posting on here you are not talking to Verizon. This is a user forum and occassionally you get employees that post in response to threads. But in this case, if they do respond they will tell you to respond to a private message they send you with some information so they can further help you on the phone.
There are a few things odd about your situation, but hopefully they are things that can be resolved. Were you aware prior to opening a VZ account that you were not truly in a VZ area? I'm not sure about the voicemail thing not working if you are not in the VZ area, but unless you don't spend much time in your area I think that alone would detour me from wanting service with a company that I can't use some features because I don't have true service where I would use it most. To get clear info on this you should ask that detailed infor be sent to you in writing telling you of the inability to receive certain features in your home area.
As far as a rep telling you that you would be reimbursed for the gas you used...I have never heard of them doing this regardless of how far you had to drive, but hopefully if you were told this it will be resolved.
As far as them telling you that you own the phone...if you truly want to cancel service and you have proof that the reason you did not have 14 days to return the phone was because it took them 21 days to send you a replacement then you should honestly have no trouble getting this taken care of. Escalate the issue. On the otherhand, I think it's odd that they told you they wouldn't send you another phone until you paid again...maybe this is a new thing because of the iPhone but usually they will ship you a replacement with instructions for how to return the defective phone. If that phone is not received within 10 days (I think) they charge you the full retail price of the device. Again, they may have changed this for the iPhone.
Your bill for $236 for 13 days of service...a little curious how that is possible. What exactly were you charged for (perhaps it is a prorated bill for the 13 days and then the next full month in advance....which is not so odd when opening a new account)? Without knowing what plan you have in the first place it's hard to tell if this is an odd bill or just the pains of a first bill. I would have to think it is for far more than just 13 days of use.
I get that you don't want to or don't feel like you have the time to have to get this straightened out, but unless that amount of money means little to you I would think one way or another I would find the time to get this resolved once and for all. You may not like this part, but if you weren't really aware of how VZ worked in your area before switching to them then I would wonder why you didn't do a little more detailed research before making the decision to switch and knowing the choice would have to stick for 2 years unless you paid an ETF.
Finally, as far as the phone working or not working...you said that Apple gave you a working phone. You also said that the voicemail was finally resolved. Currently, the issue appears to be with data. Are you sure that it's the phone that has the problem? Or is it the service in your area? You need to be very sure that your area, being that it is NOT a VZ area truly does not have a high instance of issues for certain features. Data would fall under one of those features that may or may not work if you are not in one of their areas I would think. If it is the phone, and everything else combined is completely correct and easy to prove then you can try escalating the issue with VZ once more. If all else fails, you can probably file a complaint with the BBB (read the terms of your contract first to be sure). I am not sure how the BBB service works for wireless conflicts, but you can easily find this info on the BBB website. Also, if the BBB is not an option you can check for other remedies. Someone on another thread sent an email to someone higher up in the VZ network (can not recall whom but the thread is fairly recent) and was able to get help with an issue they were having. First things first, find a little more time and contact VZ again. Insist that your issue is escalated. If you are told a case or something is opened request the case #. Record the name of every rep you speak with, the date and the time. This is something you should always do regardless of the company as the more info you have available in regards to your contacts, the better prepared you are for any issues. Good luck with everything. -
I get a message can not connect to the internet when trying to open Mozzila Firefox. It was working fine until my internet service went down. Once back up it was not working. I have tried installing and uninstalling the browser. I have looked at the firewall and proxy on my computer. Still not working Internet Exployer works fine. Deleted all cookies also.
Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls -
asked to reboot to complete install stuck, will not go away, can not use Firefox, can not uninstall, windows based
I chose to delay reboot
Rebooted later
When trying to use Firefox it ask for reboot
Stuck in a loopI thought I would copy your other post ([/questions/887645] ) <br/>
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Let me rephrase in question.
locking as a duplicate - https://support.mozilla.com/en-US/questions/88761 - please edit your original question instead of starting a new thread <br/>|<br/>
I installed Firefox 6.0.2 on a Windows Server 2003 box. This box is a terminal server with 9 users that are going to use Firefox. The other users are going to use IE. When asked to reboot now or later, I chose Later. After sometime I rebooted, the message "you need to reboot in order to complete the install" reappears. Over and over again. Can not uninstall (same message) Can not open Firefox (same message) Many reboots using various users, the same results.
Help!
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The question appears to relate more to the OS than be a firefox problem, but as I have never used Windows Server 2003, I am unable to help. -
I tried downloading an app but it says there is an error and asked me to come here for help. How?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I have had to restore my Ipod Touch and now I can't connect to anything on it. When it asks for my Apple ID it comes up with an error message and says that it can't connect to the server. I have checked my WiFi connection and its connected.
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
-Griff W. -
In the Itunes Wishlist there is no price button that you can push to buy the items. So I cant buy my whole wishlist without doing it all seperatly and I dont know the total price of all the items. Please help!
Both the button and the total cost appear to have been removed in the current version of iTunes - I don't have them either and other people have posted about it as well. You can try leaving feedback for Apple and maybe they'll be added back in a future update : http://www.apple.com/feedback/itunesapp.html
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