I crossed the $ 20 threshold several times but didn't receive my check from Lulu !

Salutations. I am  a longtime  author  with  Lulu  Press. Have been since  2007.  I  haven't gotten a  check  from them in a  while. Like, the last one was  in 2013.  I've  crossed  the  $ 20 dollar minimum threshold several times and haven't had any cheques mailed to me.  Why is that ?

Salutations.  I  recently  moved  and  the  cheque  you  mailed  went  to  the  wrong  address.  Please  cancel  the  previous  cheque  and  mail  a  new  one  to  my  new  address.  I've  been  living  at  the  new  place  for  two  months  now. 

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