I dropped my iphone and not the scrren but the upper black part cracked????
I dropped my iphone and not the screen but the upper black part of the phone cracked.... how do i get that fixed???? anyone please just let me know
Yes, I'm sure I know what I'm talking about. Please note the next line in the iPhone Service FAQ:
"Service may not be available if your iPhone has been damaged due to accident or abuse. "
and later down the page:
"Apple reserves the right to refuse service on iPhones that are outside their warranty period if damage has occurred due to accident, abuse, or misuse. In such event, Apple will return your original iPhone to you without performing service, and may hold you responsible for diagnostic fees. "
So again, the OP may not be able to get a dropped iPhone repaired, though calling Apple is the only way he/she will know for sure.
Message was edited by: Dave Sawyer
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Please can you help....
I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
They called me on Thursday the 17th of October to say the phone was in the shop.
I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
So the Phone remained boxed.
When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
Is this fair practice ? I am at a loss with this and am looking for help ?Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source) -
he;lpp!! i dropped my iphone and face down on the screen andwhen i picked it up it was working and everything , when i got inside the house and checked it the screen goes black then it goes white and stays then shuts off and the same thing happens when you push the home button, plus im still able to recieve and get text messages i just cant see cause the screen.... help me like NOW !!!!!!!! haha i really dont wanna take it to a shop and pay money !!
You can try resetting it: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). If you are able to see the Apple, then the reset is in progress, and the Home screen will display shortly.
If you are not able to see the Apple, then you are going to need to make a trip to the Apple Store.
Cheers,
GB -
I dropped my phone in a toilet, the sound and vibrate are working but the screen will not turn on, what should I do? do I just need a new screen or what? I'm freaking out here
Don't freak out, just get over it. It's probably done.
What should I do if I drop my phone in the toilet?
Apple may offer you an refurbished iPhone in exchange for yours, for about half the cost of a new one.
I wouldn't be too specific about just how it got wet -
dropped my iphone and now home button doesnt work and will not charge.lower third of it seems not to work.i assume it's had it.what will i lose off it?
rbrook0113 wrote:
I know any device could malfucntion but if it costs $40,000 to buy you could at least warn someone of the possible malfuctions. It makes the company look bad when a large amount of your devices act up and you "cant help them" if they dont pay extra. Im just saying.
Sorry but that makes no sense at all. How can they possible know what things will possible malfunction on your device? Anything that they think is highly likely to malfunction they would have addressed in desiging and manufacturing the device in the first place, during development. They've made and sold many millions of iPhones, and many of them have lasted years without any problems (I know, I've owned such iPhones personally). So how could they possible know if yours was any more likely to develop any issues than any of those other trouble free ones?
It's hardware - stuff sometimes breaks randomly. No amout of money ever guarantees or even reduces the likelyhood of random product failures.
Take it in to Apple and see about getting it fixed. -
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It's happened to me before as well. Try holding both lock(top right) and home buttons simultaneously until u see a slight flash of wight then just reboot it normally. If that doesn't work try restoring your device from itunes
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So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
hope others find this useful. -
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Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
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Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
ThanksYou got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars -
When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box in middle of screen that says that it does it like every time I go to sync the phone after i do app updates. I am getting very frustrated by this can someone please help. I have made 2 other discussion topics about this and no replies on them. Please if anyone can help I ask for help. This has occurred ever since the iOS 5.1 update and the iTunes 10.6.0 and still continues with the iTunes 10.6.1 update just yesterday and perhaps even worse now. PLEASE HELP IF YOU CAN. I have looked through my network settings etc and everything looks good here on my side.
When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box in middle of screen that says that it does it like every time I go to sync the phone after i do app updates. I am getting very frustrated by this can someone please help. I have made 2 other discussion topics about this and no replies on them. Please if anyone can help I ask for help. This has occurred ever since the iOS 5.1 update and the iTunes 10.6.0 and still continues with the iTunes 10.6.1 update just yesterday and perhaps even worse now. PLEASE HELP IF YOU CAN. I have looked through my network settings etc and everything looks good here on my side.
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My ipod will not charge from a wall socket but will charge using the same cable if the usb end is plugged into a computer or directly into an airport power source. My iphone and ipad charge fine on the same cable using the same wall plug in the same wall socket. This makes no sense but I see that it has been posted as a problem elsewhere. This must be due to some kind of degredation of the Ipod. . It is not fixed by IOS resets as others have noted.
Has anyone asked Apple directly about this?Hi there Apples or Pears,
I would recommend taking a look at the troubleshooting steps found in the articles below.
Charging your iPod battery
http://support.apple.com/kb/ht1384
iPod's battery doesn't charge
http://support.apple.com/kb/ta44551
-Griff W.
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