I got a big mistake, my Palm tungsten E2 counldn't start up! pls help me!

He there!
I got a big mistake when i installed PIM upgrade for my tungsten E2 while it only support for tungsten E.
after installing the PIM update. It's required restart. I restarted and it didn't start up. It displayed the palm logo after 5 seconds and turned off and on and off...
I confused. My contacts still in there. How can I recove my contacts or it will go.
Pls help me. Thanks a lot!
Post relates to: Tungsten E2
This question was solved.
View Solution.

At this point it looks like your device is in a looping reset because of the incompatible app.
Try the system/warm reset in the following link to see if you can stop the looping.
Click on the following link to the kb.palm.com webpage for the article regarding reset procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
If you can get the device to stop looping, try a hotsync and see if you can get your data backed up.
After the sync, you will need to do the following in order to remove the incompatible app. from the sync'ing process.
Hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
If the above steps don't resolve your issue, you will need to hard reset.
You can try a hard reset to resolve the issue. The hard reset will erase all data on the device.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

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Post relates to: Tungsten E2

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Post relates to: Tungsten E

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