I have a problem with my apple ID, i don't remember the answers of my secret questions and the email were they send the answers have been disabled
Yesterday i bought a new macbook pro and i tried to buy pages and keynote, but when i put my id, the ask me the secret questions, i don`t remember the exact answer to that questions, and the mail the send the answers, don't exists anymore
Did you have a rescue email address on your account ? If you did then have you checked the inbox and spam folders on that for the reset email ?
If not then you will need to contact Support in your country to get the password reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can't create another account with the same email address, and all purchases are tied to the account that downloaded them - so creating a new account won't give you access to a previous account's purchases.
Similar Messages
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I do have problem with my apple Tv. I can't play the movies that I have in my external hard drive
Hi to all. I do have a problem with my apple Tv. I can't play the HD movies that I have in my external hard drive which is connenected to my macbook pro. Some of them don't play at all and it's switching off the XBMC, and some of them are just starting for a few seconds and then is getting paused trying to buffering for a long time. The simple avi movies are playing with fewer stops for buffering. What is the problem? Can you help me?
Have you jailbroken your device? If so we cannot help you here
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HT5312 How do I reset my security questions in my apple account, I don´t remember the answers!
How do I reset my security questions in my apple account, I don´t remember the answers!
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
Hello! I have a macbook air and my apple ID is using my old email that I don't remember the password to. I want to switch it to my most recent email. How can I do this?
Change your old Apple ID using this link:
https://appleid.apple.com/
Click the blue Manage your Apple ID button.
Its password is unrelated to the password you use for the email associated with it.
If you don't remember the Apple ID password, click the Reset your password link.
I already have a new apply id that is set on my phone and ipad. I just want to switch it to that one...
You cannot change your Apple ID to another one that is already in use - in this case, the one you created for your iPnone and iPad. Decide which Apple ID you want to keep. If you need to change it, change it - don't create a new one. -
I have a problem with my apple tv, I can watch my music of my mac in the TV but I cant
transmit music or video from my mac to my apple tv because not appear the logo
Apple Tv in my itunes. Somebody help me?Welcome to the Apple Community.
The Apple TV 2 doesn't show up under devices like the Apple TV 1, to send video and music to the Apple TV you need to use the Airplay Option which appears in the lower right corner of iTunes. -
Dear sirs,
Could you please help me on my problem with my apple ID
I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,
My account have 50$ and still didn't buy anythingYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100546) -
I just bought an Apple TV and am trying to set it up. I am connected to wireless, is having difficulties setting time and date. When I try to connect to iTunes and sharing. It keeps telling me that there is a problem with my apple ID and password. I have quadruple checked and re-entered and it won't recognise it. What do I do? Dan.
Sounds like it is more an issue of connecting to the internet. Not just the WiFi Some people have reported that performing a power cycle on their Internet router solved this.
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I have a problem with iPad2, apple logo appears but iPad won't boot up, then logo disappears & iPad dies - probably caused due to insufficient hard disk space (foolishly loaded up too many apps) - any help/advice greatly appreciated
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
I face to a problem with my apple ID, I cant download or update app due to my apple ID has been DISABLED. This problem start since last 2 weeks follow by myapple ID used by someone to purchase a app and I call my credit card to cancel my credit card I use . I try to reset the password and change my credit card information in my APP store but my apple ID still disabled. Please kindly help and advice what should I do.
Regards
Julie Lee
HP 0138668862If you've already reset the password and changed your payment information, then the next best thing to do is call Apple directly and ask for iTunes Billing Support. Your account is likely disabled on their computers as part of their fraud prevention protocol. You may have to verify yourself as the account holder to get the account enabled again.
Good Luck! -
hi, i have problem with my apple id when i want purchase app even free one, asked me for complete my card informations... but i don't want to use debit card because already i have gift card and charge it in my id... please help me.
when i unchek the card information it was show me an error!Though you are being asked for card details it doesn't necessarily mean that the card will be charged for the purchase (unless you want to gift content). Have you tried entering your card's details to confirm the account ? You should then be able to remove it.
From http://support.apple.com/kb/HT5582 :
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance
Is it a new account ? If it is then unless a new account is created by following the instructions on this page (the instructions won't work with existing accounts) : http://support.apple.com/kb/HT2534
then you will need to enter card details (debit cards are no longer accepted in all countries) before the account can be used to download any item from the store. -
I have a problem with my apple mobile device support file
Hey guys!
i'm really having a problem with my apple mobile device..
whenever i connect my cable to my computer WITHOUT the apple mobile device support file/program..my ITOUCH can sync and it WORKS!
but ITUNES doesnt sync in with my itouch because ITUNES doesn't work without the apple mobile device support program.. SO...
i reinstalled my ITUNES
i reinstalled my mobile device support file/program
i even changing it to AUTO (what they said about control panal, program, service, thingy)
I RESTARTED everything.. i think i did almost everything there is in apple support!
with NO LUCK! was it able to connect my computer.. UNLESS i take the apple mobile device support program OUT! @.@
i really need your help guys D:
P.S i dont have a Virus! i have a really good computer that is stable, so i'm certain i dont have a virus doing this.. but do you happened to know why it's causing this? Also how can i fix it?
BTW.. IT IS A CODE 52 i don't know what that means..
PLEASE AND THANKS YOU GUYS~ <3All I can suggeset is:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Have you looked at the AMDS topic of:
iOS: Device not recognized in iTunes for Windows
Do you have han image capture programs linstalled like for a camers or scanner? -
Hi, i have no problems with my Apple ID and my Password!.. the only thing that make hard when i want to purchase some Applicatoin in App store the Security Question they aske me about my first car & my teacher name? so, i forgot those things!
Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance. -
Hi I have a problem with my Apple ID, am trying to login but it's shows me a massage on the screen (your Apple ID is disabled) I n help please
Some of the reasons your Apple ID may have been disabled by Apple is because of of an unauthorized purchase(s) or fraudulent activity. Their system follows a set of protocols to ensure the security of accounts. Another reason may be third party payment disputes and chargebacks such as with PayPal or a creditor. Another reason may be lack of compliance with the provisions of the Terms and Conditions Agreement. If there are delays in resolving the issue, it usually is either because of identity validation or because of an issue internal with the Apple iTunes Security team.
If you are willing to be patient and polite, they likely will be able to resolve the issue. You can help yourself by gathering information which is associated with your account before contacting Apple support: account password/passphrase, answers to security questions, credit card numbers, device serial numbers, etc.
Some links for you to follow up with to resolve the issue:
https://getsupport.apple.com/Issues.action
http://support.apple.com/en-us/HT204106
https://iforgot.apple.com/appleid
https://iforgot.apple.com/password/verify/appleid
http://support.apple.com/en-lb/HT204161
Good luck! -
I have a problem with My Apple ID, because I have forgotten my security question and I don't have any rescue email address. Would you help me please?
It's not possible to me calling apple support, because I'm not in usa now.Then find whatever number that you need for wherever you are - in this support article - and seek help here.
http://support.apple.com/kb/HT5699 -
I can't open my apple id. Says i have a problem with billing, but really i don't have any problem with my billing
If you see a message that's there's a billing problem, you need to contact Apple directly > Mac App Store - Apple Support
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