I have a receipt for a rented movie but can't find the movie in iTunes or on Video app.

I have a receipt for a rented movie but can't find the movie in iTunes or on Video app. Shouldn't it show in my movie file on iTunes or Video app on iPad?

If you rented it on your iPad then it should have downloaded into its Videos app - if it hasn't completed downloading then it might still show in the iTunes app in a Downloads tab in it (Downloads only shows if there are downloads happening), the iTunes app on your iPad is just the store.
If it doesn't show in Videos then does it show via the iPad's spotlight search screen : pull down the centre of the homescreen (not from the very top of the screen, that will open Notification Centre) ?
If you rented it on your computer's iTunes then you will have to connect the iPad to your computer's iTunes and use its Movies tab to move it over to the iPad - rentals are a one-time only download, so won't show on your iPad for redownloading.
If you can't find it on the device/computer that you rented it on then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

Similar Messages

  • HT204370 I registered a digital copy on disneymoviesanywhere and connected with my itunes account but can't find the movies on my itune account.  Just want to download the movie onto my ipod touch.

    I registered a digital copy of a movie on disneymoviesanywhere.  I connected the account to my itunes account but I can't find the movie on my itunes account.  I'm just trying to download the movie onto my ipod touch.

    Hey cptniemo,
    Thanks for the question. Connecting your iTunes Store and Disney Movies Anywhere accounts should sync all of your eligible Disney, Pixar, and Marvel movies between both services. After connecting your accounts, you can check your purchased history in the iTunes Store:
    Download past purchases
    http://support.apple.com/kb/HT2519
    Alternatively you can download the free Disney Movies Anywhere app from the App Store (iOS 7 required):
    https://itunes.apple.com/us/app/disney-movies-anywhere-watch/id766894692?mt=8&uo =4
    For more information and support with Disney Movies Anywhere, see this resource:
    About Disney Movies Anywhere and iTunes Store
    http://support.apple.com/kb/HT6129
    Thanks,
    Matt M.

  • HT204370 I have changed my internal hard drive on my macbook pro. I have put old hard drive into a capsule and have this plugged into my laptop. I can't find the movies on my old hard drive now? Any idea how I can move them to iTunes again? cloud taking H

    I have just changed my internal Hard drive on my MacBook pro. I had recently downloaded some movies on iTunes which I want to put into my iTunes library on my new internal hard drive. I have put my old internal hard drive into an external capsule but when I open the icon of the hard drive from the desktop I can't find my movies.
    At the moment I have the new movies downloading again from the cloud but it is literally taking hours for even one movie to load.
    When I changed the internal hard drive I restored my info from my old external hard drive which hadn't been backed up in a month and hence does not have my latest movies...
    I am concerned that I might go over my internet usage limit (flatmate is refusing to change to unlimited package!!!!) by downloading all the movies again from the cloud never mind how long it is taking...
    Is there any way to restore all my info and media from the old internal Hard drive in the capsule as well as from the external hard drive?

    It means there is no bootable system on the drive. If you still have access to the old drive, then I suggest you boot from it then clone it to the new internal drive. Use OPTION boot to boot from the Recovery HD on the old drive:
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         1. Select Disk Utility from the main menu then press the Continue
             button.
         2. Select the destination volume from the left side list.
         3. Click on the Restore tab in the DU main window.
         4. Select the destination volume from the left side list and drag it
             to the Destination entry field.
         5. Select the source volume from the left side list and drag it to
             the Source entry field.
         6. Double-check you got it right, then click on the Restore button.
    Source means the external old drive. Destination means the new internal drive.

  • I rented 2 movies on my mini3.  I connected my mini3 to my MacBook 7.1 but can't find the movies.  The only thing I can access from my mini three are the photos and videos.  What steps do I need to know?

    I want to watch rented movies downloaded on my mini 3 on my MacBook 7.1, but when I connect the two devices, the movies don't transfer.  What steps do I need to take.  I can see all the photos and videos from the mini 3 but not the rented movies.

    It appears you have a iPad Mini and a MacBook. Assuming that, this
    About renting movies from the iTunes Store - Apple Support
    says
    If you rented the movie on your iOS device or Apple TV, you can’t move it to any other device.
    This is the Mac Mini desktop forum

  • I have downloaded trial for Windows English version, but can't open the Captivate_8_LS21.7z file. I have 32-bit. Will this work or shoudl I redownload?

    I have downloaded trial for Windows English version 1.45GB.
    It has downloaded but I can't open the Captivate_8_LS21.7z file.
    I have 32-bit. Will this work ?

    Hi There,
    In order to download / install Captivate 8 32 bit, you have to download 2 files ( .7z and .exe ) at same location/ folder.
    Once both files downloaded completely then you have to run .exe file and it will extract .7z file first and then it will initialize the installer. You do not have to open .7z file.
    Let me provide you the download links of Captivate 8 32 bit :-
    Open the link mention below in any Web Browser say Internet Explorer
    https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
    Sign in with your Adobe id and Password, then you will be redirected to download Web Page of Captivate 8. 
    Do not click on Download. Kindly let that window open as it is.
    Now Copy and paste the link mention below in the new tab/window of the same Web Browser in which you have opened the above link.
    http://trials3.adobe.com/AdobeProducts/CPTV/8/win32/Captivate_8_LS21.7z
    Then Save the file.
    Do the same for the link mention below and save this .exe file as well.
    http://trials3.adobe.com/AdobeProducts/CPTV/8/win32/Captivate_8_LS21.exe
    Make sure both the files (.7z and .exe) save/download at the same location/folder.
    NOTE: Wait for both the files to finish download and then run the .exe file.
    Once you run the .exe, it will start extracting the .7z file and will provide Captivate 8 folder on your desktop which will contain setup.exe. Run this setup.exe to install Captivate 8.
    Regards,
    Ajit

  • HT204370 where can I find the movies I rented and downloaded last night

    i downloaded 2 movies to watch on flight, downloaded to computer.  Now have iPad with me.  I don't see the movies in library/anywhere in iTunes/cloud so tried to re-download, received message that I had already rented.  where can I find the movies?

    If you rented and downloaded them on your computer's iTunes then did you then connect the iPad to your computer and move them over to it ? If you did then they should be in the Videos app.
    Rentals are a one-time only download so they won't appear in the cloud for re-downloading.

  • HT1657 trying to rent a movie on apple tv for the first time and can't do it without authorizing my computer on itunes store but can't find the menu on the iTunes site that lets me authorize my computer. any thoughts out there?

    trying to rent a movie on apple tv for the first time and have to authorize my computer but can't find the itunes menu that allows me to do this.  any thoughts out there? 

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (98261)

  • I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!

    I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!

    Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
    Do you have access to other music and film purchase download sites ?

  • HT1725 I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

    I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

    In the "Store" menu, click "Check for Available Downloads"

  • Rented 2 movies last night but can't find them as downloaded to sync to my iPad.  When I click on the movie again, it says "previosly rented."  where can I find the link to download them?

    Rented 2 movies last night but can't find them as downloaded to sync to my iPad.  When I click on the movie again, it says "previosly rented."  where can I find the link to download them?

    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • HT1390 i can not find the movies i rent from itunes in library.

    i tried to rent a movie from itunes. First they charged me the same movie two times. Second i can not find the movie i was charged two in my itune library or my iphone. I tried to rent it again, but they asked me to pay some movie for the third time. What **** is going on here?

    Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
    Do you have access to other music and film purchase download sites ?

  • HT1657 I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

    I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

    I found my answer in another Thread and it worked... so for anyone who needs it, here it is:
    https://discussions.apple.com/message/19134562#19134562
    Had the same problem and spoke with Apple Support. They had me reset the System Management Controller:
    Shut down the computer. With the computer off, on the left hand side of the keyboard press shift+control+option along with the power button simultaneously and release. Wait 5-10 seconds and restart the computer.
    This solved my problem and I was immediately able to purchase, download, and play an HD movie from iTunes w/o any error message.

  • My apple tv main menu no longer displays the "movies" section, just internet, computers, and settings. Does anyone know why or how to get it back up? Recently rented a movie directly through apple tv but can't see the movies section in main menu now.

    My apple tv main menu no longer displays the "movies" section, just internet, computers, and settings. Does anyone know why or how to get it to show again? Recently rented a movie directly through apple tv but can't see the "movies" section in main menu now. WiFi and home sharing are working.

    Welcome to the Apple Community.
    Check the location setting for the iTunes Store is correct.
    You might also try restarting the Apple TV by removing ALL the cables for 30 seconds.
    Restart your router.
    If you are still having problems try a restore.

  • HT1657 Where can I find the movie I rented?

    Where can I find the movie I rented?I already rented but I cant watch it

    If you rented and downloaded it on your computer's iTunes then it should be in the Movies part of your library - is there a Rentals tab in Movies ?
    If on an iPad, iPhone or iPod Touch then it should be in the Videos app. If you can't find it in there, nor via the device's spotlight search screen, then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

  • HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    Hi brett242424,
    Welcome to the Support Communities!
    The movie would be in your iTunes library, in the Movies application.  However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    - Judy

Maybe you are looking for