I have a used 4 or 4s, I am not sure but the phone shuts down at any time. I do not have any idea on how to reset or change settings. Any help will be greatly appreciated.

I think I just need a hard reboot to clean out all the junk on this phone. Without any manuals or any real useful info online from apple on older phones this is my only real outlet.

Try to set it back to factory settings, explained in this article:
Use iTunes to restore your iOS device to factory settings - Apple Support
To find out more about your phone check these articles as well:
Identify your iPhone model - Apple Support
Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support

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I have two problems with my 2012 13" MacBook Pro. 1. Gray screen shows at startup 2. Randomly disconnects from network. Any help will be greatly appreciated.

I have two problems with my 2012 13” MacBook Pro.
Gray screen shows at startup
Randomly disconnects from network.
Any help will be greatly appreciated.

First, open Terminal in your Utilities folder and paste this into the prompt line:
sudo update_dyld_shared_cache
Press RETURN. You will be prompted to enter your admin password which will not be echoed to the screen. Press RETURN again.
Next, boot the computer into Safe Mode.
Next, do the following:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.

Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.

Hello wedge60,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
iOS: Device not recognized in iTunes for OS X
Follow these steps to resolve your issue:
If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.
Restart your iOS device.
Restart your Mac.
Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
If an iTunes update is available, apply the update.
Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Try another USB cable.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Need help extremely bad any help will be greatly appreciated.

I have a video that was filmed in the dark and facing a car thats headlights were beaming straight at the camera I cant find a way to localize enough enhancement to the area directly next to the car that is facing the camera without also enhancing the headlights drowning out the detail im looking for immediatly next to the car. I also have been running into the problem of the video becoming very pixilated after applying effects while I replay the video after applying the effects.What do I do to solve these problems and if any further information is needed please ask. The video is from a cctv 240/320 resolution and filmed at 30fps Which raises another question that I will ask at a different time. Any and all help will be greatly appreciated thanks in advance.

Welcome to the forum.
First, I would adjust the added Effect>Levels, and then add the Effect>Highlight & Shadow. Be sure to first turn OFF the Automatic setting (checkbox) for Highlight & Shadow, and then adjust, as is necessary. It is a very useful Effect.
Good luck,
Hunt

Since updating to Maverick, my imac has become extremely slow. I have ran an EtreCheck and posted it below. Any help will be greatly appreciated. Thank you! Hardware Information:      iMac (24-inch, Early 2008)      iMac - model: iMac8,1      1 2.8 GH

Hardware Information:
          iMac (24-inch, Early 2008)
          iMac - model: iMac8,1
          1 2.8 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          ATI Radeon HD 2600 Pro - VRAM: 256 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 5 days 20:20:57
Disk Information:
          Hitachi HDP725032GLA380 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 319.21 GB (96.82 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. Built-in iSight
          Apple, Inc. Keyboard Hub
                    Apple, Inc Apple Keyboard
          HP Officejet J6400 series
          Nike FuelBand
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
          G-TECH OEM ATA Device 00 800mbit - 800mbit max
                    EFI (disk1s1) <not mounted>: 209.7 MB
                    G-DRIVE (disk1s2) /Volumes/G-DRIVE: 499.76 GB (96.69 GB free)
Thunderbolt Information:
Startup Items:
          CiscoTUN: Path: /System/Library/StartupItems/CiscoTUN
          HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.versioncueCS4.plist 3rd-Party support link
          [System] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.CS4ServiceManager.plist 3rd-Party support link
          [System] com.cisco.anyconnect.gui.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [System] com.hp.help.tocgenerator.plist 3rd-Party support link
          [System] com.nike.nikeplusconnect.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
User Login Items:
          iTunesHelper
          HP Registration Assistant
          HP Scheduler
          HP Product Research
          HPEventHandler
Internet Plug-ins:
          Flip4Mac WMV Plugin: Version: 2.2.3.7 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          iPhotoPhotocast: Version: 7.0
          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          AdobePDFViewer: Version: 9.5.5 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          QuickTime Plugin: Version: 7.7.3
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Adobe Version Cue CS4 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Applications/Microsoft Office 2011/Office
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Setup Assistant:          Version: 14.3.6 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Time Machine:
          Skip System Files: NO
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 297.29 GB Disk used: 207.12 GB
          Destinations:
                    G-DRIVE Q [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 177
                    Oldest backup: 2009-01-25 04:24:35 +0000
                    Last backup: 2014-03-17 21:35:38 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 207.12 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               9%          Microsoft Word
               3%          Adobe Illustrator
               2%          Nike+ Connect
               2%          WindowServer
               1%          EtreCheck
Top Processes by Memory:
          274 MB          Adobe Illustrator
          115 MB          Mail
          76 MB          Google Chrome
          72 MB          WindowServer
          45 MB          com.apple.WebKit.WebContent
Virtual Memory Information:
          52 MB          Free RAM
          666 MB          Active RAM
          611 MB          Inactive RAM
          322 MB          Wired RAM
          7.11 GB          Page-ins
          161 MB          Page-outs

You are only running on 2GB of RAM. IMHO 4GB woud be the minimum to realistically run Mavericks on, although the more the better.
Pete

I have an ipad mini and the updates tab on appstore is not showing anything once i open it. It shows that there are three updates available but when i open it there is nothing. Any help will be greatly appreciated.

My ipad mini is showing nothing when i open the updates tab on appstore whereas it continously shows three updates available on homescreen.

There are a number of other threads from people reporting a problem with a blank Updates tab in the App Store app - it looks like there is a problem at Apple's end which they need to fix.
Some posts are suggesting that you if you go into the Purchased tab in the App Store app you might be able to update the apps from there, though you will need to scroll through the list to find those with updates and individually update them.

I recently downloaded photoshop elements 10 for dummies on ipad and the images that the book refers to dont show all I see is a ? where the pic should be. Any help will be appreciated.

Hi, I recently downloaded photoshop elements for dummies from ibooks to use on my ipad, the book refers to pictures throughout however what are supposed to be pics and diagrams only show up as a ?. Im unsure why and dont know how to get the pictures to show. Any help will be greatly appreciated.
Thanks
Daniel

You can use these steps to check if images are blocked:
*Open the web page that has the images missing in a browser tab.
*Click the website favicon ([[Site Identity Button]]) on the left end of the location bar.
*Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
*Go to the <i>Media</i> tab of the "Tools > Page Info" window.
*Select the first image link and scroll down through the list with the Down arrow key.
*If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.com/kb/Images+or+animations+do+not+show

My iMac says my iCloud mail account is off line and is refusing to go online my calendar is not being able to connect to the iCloud server. Any help would be greatly appreciated by this silver surfer ;o)

My iMac says my iCloud mail account is off line and is refusing to go online - Ok I rarely use iCloud mail but now the problem has spread to my calendar, which has frozen stating it is connecting to the iCloud server (for the past 8 hours).
Any help would be greatly appreciated by this silver surfer.
Peter

Calendar.
Calendar Troubleshooting
Calendar and iCal Troubleshooting - Advanced
Calendar and Contacts Syncing – Advanced Troubleshooting
Mail/Preferences/Accounts/iCloud/Advanced - try changing Authentication to Apple Token.
Mail Troubleshooting

I installed itunes 11 and now it will not open any help would be GREATLY appreciated!!!

I installed itunes 11 and now it will not open any help would be GREATLY appreciated!!!

Hi
Can you use the mouse to access and start System Preferences?
When you rest the mouse over a dock icon, does its name pop up?
What happens if you open an application by ctrl-clicking on the icon then selecting Open?
Bob

Any ideas how I can insert a pdf into word, using the insert object option. However the pdf i want to insert has text and lines annotated, but once inserted the comments don't appear???? any help would be greatly appreciated.

Any ideas how I can insert a pdf into word, using the insert object option. However the pdf i want to insert has text and lines annotated, but once inserted the comments don't appear???? any help would be greatly appreciated.

You will need to find a forum for MS Word since that is the software that you are trying to manipulate in this. If you think the processing/creation of the PDF plays a role then you should ask in the forum for the software that you are using to create the PDF.
This forum is for issue regarding downloading and installing Adobe trial products, so in any circumstance, your issue does not fit in this forum.

Safari will not launch- any help would be greatly appreciated

This past week my safari began to fail to launch. It worked fine monday, on my friends home wireless. However when we booted it up Tuesday at our home-also wireless- it would not open. All other internet access works fine-ie ichat, itunes etc., but we can't get it to open with anything. When you click the icon it bounces as it were about to launch but never gets the black carrot under it. I opened the system activity monitor, and it also does not show it launching. I attempted to reinstall it using the number 2 setup disk, but that didn't seam to make a difference. It also will not launch if clicking on a saved html file nor on a hyperlink.... I tried moving the safari file folder and preferences file out of the library onto the desktop and restarting it(I had read that on a different post) but that had no effect...As I am used to working on a plain old IBM computer I'm not sure how else to trouble shoot the mac as its my girlfriends... any help would be greatly appreciated as we can't access the internet on hers to even download netscape or internet explorer

Your steps so far are OK but you may want to try:
1 Trash your user library Caches folder (House Icon with short name in Finder window (hard drive window)GOTO:House icon > Library folder > caches folder
2 Trash the com.apple.Safari.plist file in User library > preferences folder > Safari.plist as well as removing the library Safari folder its self.
3 you can selectivly re-install Safari 2.0 from your OS Tiger Install disk 1, (see Knowledge base article 301229 for how to just select the Safari Application) without doing a complete system Archive and Install.
4. Create a new Test user account on the system and test how Safari responds in the Test user, see if its a user related issue and not system issue.
5. Still no Safari response? have to do an Archive and install (not preserving user and network settings)article 107120
PS. Issue may be related to actual internet connection connectivity, power cycle cable modem and router or airport if using one as well as the computer(keep unplugged for 3-5 min) and plug the cable modem in and then the router/airport then power on the computer. Do the Airport Admin utiliy (applications, utilities on HD_1)update.
- do a hard reset of airport knowledge base article 108044(Express base) and 107451 (Extreme base)
- Check with internet provider for connection issues "cannot find server" ect.

Help! I deleted my System preferences by mistake! I'm absolutely positive they are gone. Unfortunately so are the disks that came with it. I'm using an Imac with os 10.4.11. Any help would be greatly appreciated!

Help! I deleted my System preferences by mistake! I'm absolutely positive they are gone. I checked spotlight, blue apple and the hard drive, applications. Gone. Unfortunately so are the disks that came with it. I'm using an Imac with os 10.4.11. Any help would be greatly appreciated!

Try cleaning the disc, and be sure you have the right one.
If that doesn't help, it sounds like it's time for a trip to the Apple Store.
Make an appointment here: http://www.apple.com/retail/geniusbar/

Help iMac w/Lion. Virus/malware Safari can't shutdown. Got pop up saying I won a prize. Did not select OK. Have to force shutdown. On restart of Safari get same pop up. Locks up Safari. Any help would be greatly appreciated.

PiCked up a virus/malware please help me get rid of it. While browsing with Safari got pop up saying I won a prize. Click OK to find out what I won. Did not click Ok, but cannot close Safari without using forced shutdown. Powering down computer and restarting then selecting Safari brings up same prize window. Just installed Trend Microsoftware for Mac. It's scanning now. Don't think it will work.
If I open another on same iMac everything seems ok.
Any help would be greatly appreciated.
Thanks

I am also running Lion and had the same problem: a persistent popup on top of a half-opened Safari window saying that I had won a prize and should click OK to claim it. If I forced Safari to quit, the same pages and popup menu would appear when I then reopened Safari. From what I can tell, the problem results simply from the fact that Safari in Lion defaults to auto-reopening web pages that were open when Safari last quit, including those suspicious pages that may have prompted the user to force-quit Safari in the first place. I solved the problem this way:
(1) After force-quitting Safari, I went to my user Library folder and found the Saved Application State folder within. I then found the folder for Safari (com.apple.Safari.savedState), opened it and deleted its contents. Now the next time I open Safari, there will be no pages to auto-reopen.
(2) Since this problem could happen again, I decided to disable the auto-reopen feature in Safari. I did this by highlighting the "com.apple.Safari.savedState" file and choosing the File-->Get Info command, and then in the Get Info box, I turned on the Locked checkbox. This prevents Safari from adding any files to this folder.
This solution has worked well for me, and it has the advantage of not requiring the user to reset Safari. It also preserves Lion's auto-reopen feature for all other applications.
I need to give credit to David Pogue for the information I used to solve this problem. He describes this procedure on page 169 of his book, Mac OSX Lion, the missing manual.
Steve

I have GarageBand for iPad 2 and noticed that there are far fewer loops for iPad than for apple laptops. Is there a library available of apple loops? I haven't been able to find any if there are. Any help would be greatly appreciated.

I have GarageBand for iPad 2 and noticed that there are far fewer loops for iPad than for apple laptops. Is there a library available of apple loops? I haven't been able to find any if there are. Any help would be greatly appreciated.

Update: An Apple rep called me today to update the status of my return. I was told that the replacements for the BLACK iPad 2's was still another 3 weeks out (at least) so they offered me a brand new WHITE 16GB iPad 2. I could have that or continue waiting. I opted to go ahead and accept the offer of a new white one. Worst case scenario if I don't like the white one I have buddy that just bought a 16GB black one that he would be willing to swap it.

How do I view what slide I'm on out of how many I have total in keynote? I know on powerpoint it's at the bottom right of the window but I can't find it on keynote nor can I find the option to make it appear. Any help would be greatly appreciated.

How do I view what slide I'm on out of how many I have total in keynote? I know on powerpoint it's at the bottom right of the window but I can't find it on keynote, nor can I find the option to make it appear. Any help would be greatly appreciated.

Your steps so far are OK but you may want to try:
1 Trash your user library Caches folder (House Icon with short name in Finder window (hard drive window)GOTO:House icon > Library folder > caches folder
2 Trash the com.apple.Safari.plist file in User library > preferences folder > Safari.plist as well as removing the library Safari folder its self.
3 you can selectivly re-install Safari 2.0 from your OS Tiger Install disk 1, (see Knowledge base article 301229 for how to just select the Safari Application) without doing a complete system Archive and Install.
4. Create a new Test user account on the system and test how Safari responds in the Test user, see if its a user related issue and not system issue.
5. Still no Safari response? have to do an Archive and install (not preserving user and network settings)article 107120
PS. Issue may be related to actual internet connection connectivity, power cycle cable modem and router or airport if using one as well as the computer(keep unplugged for 3-5 min) and plug the cable modem in and then the router/airport then power on the computer. Do the Airport Admin utiliy (applications, utilities on HD_1)update.
- do a hard reset of airport knowledge base article 108044(Express base) and 107451 (Extreme base)
- Check with internet provider for connection issues "cannot find server" ect.

I have a used 4 or 4s, I am not sure but the phone shuts down at any time. I do not have any idea on how to reset or change settings. Any help will be greatly appreciated.

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