I have followed your 5 step process to load elements 13 and it does not work. It bears no relationsip to what comes up on my computer. I have probably spet 10 hours trying to make elements 13 operational. I have down loaded win64 7z and win64exe three

I have spent over 10 hours trying to upgrade elements 11 to elements 13. The 5 step process you sent me last night bears no relationship to what comes up on the computer screen. I have downloaded win 64 7z and win exe to no avail--nothing happens. What do I do??? How do I do it. I am an old man an do not understand computer talk. I need basic English. I really need someone to call me at 972-403-1515 and walk me through the process.
In addition you are now charging me for two programs---I only need one. How do we correct that?

This is a community forum, not Adobe. Volunteers can often help but as you have a number of problems I would recommend you contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

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