I have placed the same order twice and it disappears

On Wednesday, October 1, I added a device to my existing plan. I picked out the new phone number and entered my credit card and placed the order. As I was on my laptop with no printer, I didn't retain the order number but did see the "order pending/processing" in red on the screen that said my order had been confirmed.
When I checked back today, there was no pending order, no cart items, nothing. I initiated a live chat and went through the entire order process again with Kristin in the chat window with me. When I was finished, she confirmed the order was entered and would be processed shortly.
That was 2 hours ago. Now, I just logged into my account...again to see no pending order... again. Any idea what is happening here? I'm pretty irritated at this point. This phone is a birthday present for my son. I need it soon.

We don't want you to feel that way KittyKatniss, I can see why you're concerned but we can get to the bottom of this. Did you receive a confirmation email after you placed order via chat? Go to My Verizon, from the home page, click on the (plus sign) located on the top left by "I want to" section. Then, select Order History. If unable to locate status still try http://bit.ly/RjmCUB with the info you have in the confirmation email.
AdaS_VZW
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