I have received an Email with an attachment(IMG.0157.Mov) that loans but then becomes a circle with a question mark. What to do?

I have received an Email with an attachment(IMG. 0157.Mov)that loads but then becomes a circle with a question mark. What to do?

Assuming it's from a trusted source it's probably a video format that your system doesn't support.
If it will load in QuickTime Player, do a Get Info (⌘ i) to see what the specific format is. The .mov is a generic suffix a dozens or more video formats, the Get Info will give you the details.
hope this helps

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What does it mean when i have a flashing folder with a question mark in it when i try to boot up?

what does it mean when I have a flashing folder with a question mark in the middle of it when I try to boot the interface?

It means the system cannot find a bootable OS. Reinstall OS X.
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

HT4718 I have nothing on my Mcintosh HD after trying to install Mavericks. I did save a recovery copy of files however this was also lost. All I now have is a file with a question mark with nothing else happening. What should I do?

Apple recently sent a message asking me if I would like to upgrade to Mavericks which was free. I considered installing after saving a copy of my HD to a WD external drive. I proceeded with the instalation however when it was time to reboot the programme the computer displayed a message that it could not process the request due to errors with the hard drive. The computer then requested that i save a copy and the verify disk and repair disk which i followed and the computer would not repair due to an error. At which pioint I did some research and was told by the IMac to push shift when it starts to enter disk utility and repair the Mcintosh HD. I did as asked however the computer would still not install with Mavericks.
So after many attempts of trying to start over, I was prompted to erase the Mcintosh HD and reboot using the saved copy. At this point all data was lost and all that is left on my computer is a file with a question mark with no way of restoring the HD drive. Could anyone help please?

It sounds like your HD may have died.
If you could answer a few questions it may help figure out what you should do next:
What OS did you have on your computer before you tried to upgrade to mavericks?
Did your computer originally come with installer disks?

Have a flashing folder with a question mark on start-up but cannot hold option as wireless keyboard won't connect, how do I get it to connect if I cannot turn on the machine?

Hello all, I've registered here because I can't work out how to get my keyboard and mouse to connect.
The issue is that when I turn my mid-2010 iMac on it doesn't load up, but instead shows a flashing folder with a question mark. I've Googled this and have some idea how to fix it, the first step in all guides to fixing the problem states that you should hold the option key upon start-up. The problem I'm having is that I've just had to change the batteries on my keyboard and mouse and they are now not connecting. I can't see how to get the keyboard and mouse connected with the Mac stuck on the flashing folder screen, and I can't get the Mac past said screen without using the keyboard. Does anyone know how I can connect the two devices?
Thanks.

The flashing folder with the ? mark indicates that a bootable system can't be found. You'll need to borrow a wired keyboard so you can boot into the Recovery volume (boot with the Command + R keys held down). From there you can reinstall the system and try a normal reboot.

Have a still folder with a question mark and OS on external HDD isn't loading onto the Mac Pro

Good Morning....... I'm having an issue with this Mac Pro I've recently purchased that came with an 500GB HDD and I added an 2TB HDD also, but it never had an OS on it and when you power on the Mac Pro, you'll get a still folder with a question mark on it. I am very determined to get this situation corrected!!! I had got a copy of Snow Leopard on a blank DVD from a friend of mine but nothing had changed or occurred when I put it in the optical drive & I even saved Maverick installation on an external HDD; it read the drive when I held down the option key during the startup chime, I choose the external because that’s the only volume it shown on the screen; nothing else!!! No sign of the copied disk, the two HDDs that's in the Mac Pro, just the external HDD with the OS on it; I choose the external with Maverick on it but it still doesn't read and then a still folder with the question mark appears..... Can someone please help & save me PLEASE?????????

Buy a retail copy of Snow Leopard, then we can "chat" and get you with a system installed.

My computer froze so I restarted it and now all I can get is a flashing folder with a question mark, what is happening?

I have a MacBook pro and I need help getting it restarted. It flashes a folder with a question mark in it what is wrong with it, any suggestions

You either need to run a disk repair program on the hard disk, or reinstall the OS on that drive. Both of there require a recovery partition or a Mac OS X install disk.
(69883)

I have received various emails with a link to reset my password but I have not requested this

I have received emails with link to change password but have not requested to change password
Is this a security issue on my account

This has happened to me twice - I got an email on the 12th June and about 6 hours ago. More than anything it's annoying, and rather than believing the innocent explanation in the email:
Most likely, someone just mistyped their email address while trying to reset their own password.
I believe that someone is trying to hack my account - I mean, two separate people, mistyping their email address which is like mine, on different occasions, a few weeks apart? Something which has never happened since I got my apple ID a few years ago? Yeah, right. It's not exactly phishing, as these are legitimate Apple emails, just someone trying his/her luck, I guess. It's more annoying to me, and I don't see a reason for changing my password, which would be a kind of knee-jerk response.

HT204088 I have received an email with a receipt to my iCloud email for a purchase from a apple store in Perth Australia...it does not appear in my purchased list but why did I get the email

I have received a receipt to my email address from an apple store in Perth Australia. No purchase history on my iTunes account but clearly someone else appears to have given my iCloud email...has this happened to anyone before? Should I be worried that someone has access to my account and emails. I sent a query to Apple and received a generic non answer......typical.

The purchase history on your iTunes account will only show purchases from the iTunes stores (iTunes, app store, ibookstore, Mac app store), not from Apple online or bricks-and-mortar stores.
Does anything show on your credit card ? If the email is genuine then it's possible that your and their email addresses are similar and that they gave the wrong id (or the store typed it incorrectly), it doesn't necessarily mean that anybody has access to your account.
For the contact, you will initially just receive an acknowledgement email, the proper reply may take 24 (possibly 48) hours.

I have received an email with a link for credit card details for a donation to Firefox. Is this legit? Thanks, Bill.

your browser.
From Mozilla, a non-profit organization and developer of Firefox
Hi there,
As 2011 comes to a close, we at Mozilla want to say thank you to all of our Firefox users, supporters and community members. Quite simply, we do what we do because of you.
Mozilla is the force behind Firefox, but we're also a whole lot more than that. And the more people I talk to, the clearer it becomes that not everyone knows what Mozilla is and how we're different. So today, I wanted to make sure you understand it because you're such an important part of our story.
Mozilla is a global non-profit fighting to keep the Internet safe, accessible and awesome. Our goal is to put the power of the Web in people's hands and to innovate for users everywhere. That means a better experience for you and a brighter future for the Web.
So what does that look like? We put together a short video that tells the story of what is possible when a small group of people – a community of idealists, innovators and collaborators – comes together to create, shape and build the future of the Web. Please take a moment to watch the video. If you like it, share it far and wide and consider making a tax-deductible gift to help support the work that we're doing together.
Mozilla is always developing new projects that allow people to dream, discover and create online. Whether it's Hackasaurus, our project that teaches kids to remix and shape the Web in a way that sets them up for a lifetime of creation, or Popcorn, which lets anyone bring the Web into video, we're building software and programs that will create the next generation of webmakers.
But as a non-profit, we can only do that if folks just like you support us.
As the year is almost over – and as part of our ongoing fundraising efforts – I'd like to ask you to make a gift of just $10 or more:
https://donate.mozilla.org/End-Of-Year
With your help, we can continue to innovate on your behalf without any pressure to compromise, and make the future of the Web brighter than ever. We invite you to be part of something bigger than the Web – something bigger than all of us.
Sincerely,
Mark
Mark Surman
Executive Director
Mozilla Foundation

It is real as you subscribed to it at https://www.mozilla.org/en-US/newsletter/ .
The recent newsletter is https://awesomeness.mozilla.org/pub/sf/FormLink?_ri_=X0Gzc2X%3DUQpglLjHJlTQTtQyTQ7yhQDvQ8NzcSQGQ2Qy5mVXMtX%3DUQpglLjHJlTQTtQyTQ7yhQCgQ8NzcSQzgQaQds8&_ei_=.
At bottom it says.
Thanks for Reading!
''You're receiving this email because you subscribed to receive email newsletters and information from Mozilla. If you do not wish to receive these newsletters, please click the Unsubscribe link below''.
Unsubscribe

I have firefox version 3.5.2, I have received an email with a link to a web page which is in another language. How do I translate this into english?

I have firefox version 3.5.2 and would like to know how to translate a web page from another language into english

This is not really a firefox topic. There are many translation services of different sorts. Do a web search. Maybe try [http://translate.google.com/#fr|en|]

I have received an email with 2 MS Word attachments

how do I open 2 MS Word attachments that are attached to one email

Have a look at the following:
http://itunes.apple.com/sg/app/quickoffice-pro-hd-edit-office/id376212724?mt=8&l s=1
http://itunes.apple.com/sg/app/office2-hd/id364361728?mt=8&ls=1
http://itunes.apple.com/sg/app/documents-to-go-premium-office/id317107309?mt=8&l s=1
http://itunes.apple.com/sg/app/polaris-office/id513188658?mt=8&ls=1

I received an email with an attachment in "Pages." How can I save it in Microsoft Word?

I am new to Mac. I have received an email with an attachment in "Pages." How can I save it in Microsoft Word? Help!

I don't think Word can open docs created in Pages. Either buy Pages or contact the person who sent this to you and have them save the document in a compatible format for Word.... which entails them opening the document in question and clicking File/Export and picking Word from the format dropdown in the Pages program.

When I receive an email with an attachment I am unable to read the attachment. I contact AT&T and they say the problem is with Firefox.

when I receive an email with an attachment and download it I get a message stating that the attachment can not be read for various reasons. My provider has tried to help but unable, they stated it is the problem with Firefox. I have updated Adobe reader several times with no luck. All of my working friends are able to download and read the same attachments but not me. I am the only one with Firefox, so I can say it is Firefox that causing the problem. HELP

Hi Carol, be sure to not double click on it, just highlight it with one click, the do CMD+i keys to get the Get Info window...

I have received an email from a friend with a link which I clicked. It directed me to the google home page and I am now suspicious that it is a virus or a Trojan horse. I would know what to do on my PC but am new to Ipad. How can I check?

I have received an email from a friend with a link which I clicked. It took me to the google home page. I am now suspicious that my friend's email account has been hijacked and the link contained a virus or a Trojan horse. I would know what to do on my PC but am new to the IPad. Can any form of Trojan horse be planted on IOS 6 or am I worrying unnecessarily? Reassurance would be most welcome as I do use the IPad for checking bank details and web purchases. Thanks for any help.

PC virus won't run on iPad.

I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
I do not know what the problem is and I am asking for any resolutions. Please and thank you!

Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

I have received an Email with an attachment(IMG.0157.Mov) that loans but then becomes a circle with a question mark. What to do?

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