I have recently purchased a copy of Lightroom 5 ,having a problem down loading on to my Mac PC , I have followed the instructions and down loaded it but when I try to open it it asks me to download it again.

I have tried to down load light room 5 on my Mac PC following the instructions but when I try to open it it tells me to download it again.

Danicol please try opening Photoshop Lightroom from your Applications folder. You can find more details at Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.

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I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID with another email address. However i cant get past this screen - it just freezes and wont load or do anything.

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

what's creative cloud 6? do you mean cs6?
what version of acrobat pro do you have installed and what are you clicking to start it?

I have a problem when opening a profile on Facebook. when I open the main page and facebook all ok but when I try to open your Firefox profile my block! what the problem ????? before me it was happening but now when I installed Firefox 4

I have a problem when opening a profile on Facebook. when I open the main page and facebook all ok but when I try to open your Firefox profile my block! what the problem ????? before me it was happening but now when I installed Firefox 4

WiFi signals get stronger the closer the machine is to the router and the less interference/blocking of the signal like via walls with metal in them or of thick concrete.
Since the signal emanates outwards in a sphere, your supposed to place the wireless router in a central location in the building so it covers all areas.
The power of the router also has a affect, if your router is old or something not that powerful like a Airport Express, it doesn't have the ability to filter out other signals or enough punch to get through walls etc. or cover a large area as effectively.
If you buy/have a powerful router of newer make and have issues where there is metal in the walls or thick concrete, then you can buy something like OpenMesh and by using Ethernet cables from the back of the router, extend the WiFi signal into other rooms and areas past the blockage.
https://www.open-mesh.com/

After updating my MacBook Pro to yeosemite I want my old screen saver picture back. I did a full back up before the install. I found the "Settings" folder in Time machine but when I try to open it I get an error message saying "You can not open this

After updating my MacBook Pro to yeosemite I want my old desktop picture back. I did a full back up before the install. I found the "Settings" folder in Time machine but when I try to open it I get an error message saying "You can not open this folder. It is in TimeMachine".

Can you browse the Time Machine drive from Finder?
If you can and you know where the picture was stored ie on your desktop you can browse through the folder structure to the picture copy it and paste it somewhere on your new install before right clicking it and 'set as desktop background'

Discontinued my creative cloud membership, and installed Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a self standing program. What do I do?

Discontinued my creative cloud membership, uninstalled Acrobat XI, and installed a brand new, purchased version Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a free standing program, and it IS installed. What do I do?

You may need to uninstall the Cloud (not just stop using it) and then run the Cleaner to remove all vestiges... and then reinstall Acrobat
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I can't open i tunes, I've followed the instructions given on this site but it still won't open

I can't open I tunes, I've folowed the instructions given on this site but it still won't open. Any alternative suggestions?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

Bought the new iPad and it's up and running, itunes and the app store are working well but when I try to open up either FaceTime or messages they won't open and a message appears cannot open try your connection. Help what is not right.

Have just bought the new iPad, everything working fine including iTunes, the app store and iCloud but when I try to log in to both FaceTime and imessage an error message comes up saying it cannot connect and to check my connections. What am I doing wrong.

The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
 Cheers, Tom

I can't read yahoo email in Firefox anymore. The list of mail is there, but when I try to open the email the body of the email is blank. How do I fix this?

Hi, A few months ago I discovered I couldn't view the body of my Yahoo email anymore when viewed through Firefox or Google Chrome. I'm forced to view email through IE. I don't want to use IE, and prefer your search engine
What do I have to do to be able to view my yahoo mail through Firefox again?
Has IE put bugs in Firefox to prevent it's use?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode

I have a Windows 8.1 system, I am trying to use the link that customer support gave me earlier to download CS6 Design and Web premium. I did the 1hour and 40 minute downlaod but when i try the second download file it says not all file wre archive. Anyone

How do I fix. after downloading says I need to download all parts and pieces are missing.

you need files 1 of 2 and 2 of 2, an exe and a 7z. download both, place both in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

TS3988 My iPhone says that I have to accept the Terms and Conditions for iCloud, but when I try to do so, I get a message, "Unable to connect to server". What is my next step, please?

How do I "connect to server" so that I can accept the Terms and Conditions?

Try deleting the account, then sign back in.

My computer is authorized, but when I try to open a recently downloaded audio file I get asked for my "Audible username and password" and my AppleID and password do not work

My computer is authorized, but when I try to open a recently downloaded audio file I get asked for my "Audible username and password" and my AppleID and password do not work.

thats because audible isnt apple provided, its a third party app/website so you'll have to get it from them

I have downloaded a book in iBooks and it shows that the purchase has gone through, but when I try to open the book it says it can't access the content.

I have downloaded a book in iBooks and it shows that the purchase has gone through, but when I try to open the book it says it can't access the content.

Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have downloaded funny face switcher but when I try to open it it just goes black

I have downloaded funny face switcher but when I try to open it it just goes black

Delete it from your device by holding your finger on it until it starts to shake, then hit the little cross to remove it.
After that download it again from the AppStore, you can do that for free:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Having troubles running iTunes! I downloaded iTunes just fine, but when I try to open it, it tells me iTunes is in a locked disk or I dont have permissions to write to this folder. Please help!

Having troubles running iTunes! I downloaded iTunes just fine, but when I try to open it, it tells me iTunes is in a locked disk or I dont have permissions to write to this folder. Please help! I purchased an iPod for my son and wanted to put music on it.

Hello there KRerssig,
I was looking through our resources and found an article with information regarding that error message. The article is called iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes found here: http://support.apple.com/kb/HT1866.
Here is the text but the article contains images for a visual reference:
Verify the location of your Windows XP My Music folder. The default location for this folder is
C:\Documents and Settings\username\My Documents\My Music
If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
Download and install Tweak UI from the Microsoft PowerToys website athttp://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
Note: This utility is for Windows XP only. Please review the system requirements before installing.
Once you have installed Tweak UI, open it from the Start menu.
In the column on the left, click on the plus symbol next to My Computer and select Special Folders.
In the right pane under Special Folders, choose My Music from the Folder pop-up menu.
Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes.
In the resulting window, browse for the My Music folder as described in step 1, and click OK.
Reinstall or open iTunes.
If these steps do not resolve the issue, the settings for the current user may be corrupted, which could cause iTunes not to install or open. You may have to install and open iTunes in a different Windows user account.
All the best,
Sterling

I have recently purchased a copy of Lightroom 5 ,having a problem down loading on to my Mac PC , I have followed the instructions and down loaded it but when I try to open it it asks me to download it again.

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