I installed the latest iTunes update. Now iTunes won't recognize my iPod. I tried every step in the trouble-shooting list and nothing works. Apple wants to charge me $35 just to ask them a question. What should i do?

I have tried every step in the trouble-shooting list, and nothing helps. What should I do?

I am having this same issue. I have avoided updating it for months and now that I finally did this is what happens!! My Ipod goes into charge mode, but then as soon as iTunes opens up to sync it says it knows there is an ipod connected but does not recognize it and it will stop charging and just go to the main screen that comes up when you turn ipod on. I even tried Uninstalling and reinstalling like it says and that doesn't work. When I uninstall it, it will let my ipod charge when I connect it to computer. But as soon as I install iTunes again and try to connect it, it tells me the same thing. Now I know why I never update to newer versions, so angry right now. Apple needs to fix this problem cause I've had my ipod for less than a year!!

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I plug my iPhone 3gs into my laptop and it no longer syncs with my iTunes. Ive tried all the trouble shooting methods and nothing works. My iPhone doesnt appear on iTunes or under "my computer." Does anyone know how to fix this?

I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes. I've tried all the trouble shooting methods and nothing works. My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?

If AMDS is running, you are using a USB port directly on the computer and not a hub, you have disconnected other USB devices except keyboard and mouse, you have completely uninstalled and reinstalled iTunes as described in http://support.apple.com/kb/HT1925, You have tried cleaning the connector on the bottom of the phone, you have tried a different cable, you have installed the latest USB drivers for your computer, you have disabled your antivirus and firewall, you are running as an Administrator account and you have tried creating a new user on your computer and connected when logged in as that user then you have exhausted my knowledge. The only other thing to try is a different computer. If it isn't recognized on a different computer you have a hardware problem. Good luck!

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

Just installed newest update. Prompt says it failed to install correctly, now it won't recognize my ipod. Trying to avoid the suggested "fix" of uninstall/installing itunes all over again.

I just installed the newest itunes update. An error message says it did not install the software that communicates with the ipod correctly. It suggests re-installing itunes. Can I avoid that hassle?

Ok, thanks that helps. I don't have an external hard drive though. What about backing up through 'the cloud'? I'm just wondering since my husband syncs his iPod to the PC through iTunes and he's worried that he will lose all the songs on his iPod if the library is lost from iTunes and he tries to 'sync' it up again. I'm not exactly sure how to 'copy the entire iTunes folder' either. I kinda suck at this unless I have step by step instructions, which I haven't found yet on iTunes help or other sources.
The only way I know how to back anything up is by going back to a restore point, etc. (as stated before, we don't have an external hard drive.)
Thanks for the info.

My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message. Leaving me unable to sync anything! :( HELP!

My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message. Leaving me unable to sync anything! HELP!

What is the exact error message you are receiving?
B-rock

ITunes unable to recognize iPod, error message along the lines if "iTunes has detected an iPod but unable to recognise" I have followed all the trouble shooting tips and am still stuck? I am now being told by a friend I need a link sent to me to fix this

Hi,
I am need of help! I have had this issue for a while now and it's becoming frustrating.
My iTunes installed on my HP Windows 8 Netbook is unable to recognize my iPod, the error message along the lines of "iTunes has detected an iPod but unable to recognise"
I have followed all the trouble shooting tips and am still stuck? I am now being told by a friend I need a link sent to me to fix this??
Someone please help me fix this problem.
Many thanks.
Matt.

Hi
So just close iTunes and re-open iTunes thats it and that worked for you?
When you say reset your settings do you mean to factory settings? As my iPod was swapped at the store for a new one and the problem is still there...
Thanks.

My new iPad is synced with iTunes but now it won't recognize my iPod nano. How do I get it to recognize both? iTunes synced with my Nano just fine until I added the iPad.

My new iPad is synced with iTunes but now it won't recognize my iPod nano. How do I get it to recognize both? iTunes synced with my Nano just fine until I added the iPad.

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

I have downloaded infinity blade 3 and then deleted it because i wanted to install some other apps. but now i am trying to install the game again but its saying error 0xE8000004. I have about 6.5 GB space on my iPad. what should i do..

I have downloaded infinity blade 3 and then deleted it because i wanted to install some other apps. but now i am trying to install the game again but its saying error 0xE8000004. I have about 6.5 GB space on my iPad. what should i do..

These might help
http://support.apple.com/kb/TS3221
http://support.apple.com/kb/TS3694

I have ipod nano 6G.I was trying to restore it to clear all the data but it showed error 1439 and couldn't restore.I tried every method given in errors help page but nothing worked.What should i do?

I have ipod nano 6G.I was trying to restore it to clear all the data but it showed error 1439 and couldn't restore.I tried every method given in errors help page but nothing worked.What should i do?

Just in case (even though your symptoms aren't explicitly mentioned in the document), let's check to see if there's a LSP problem in play here:
Apple software on Windows: May see performance issues and blank iTunes Store

I deleted some Apple software, now iTunes won't recognize my iPod

So earlier today I removed Bonjour, and the Apple Mobile Device from my computer. Now all of a sudden iTunes won't recognize my iPod, but windows does. Could this issue be related to removing the software from my computer?

Take a look at this web page and see if it helps:
iPod missing in "My Computer" or in iTunes on Windows
Good luck.

My ipod nano 4th generation only works when it is plugged into the computer; otherwise, the screen turns black and it is completely unresponsive to any efforts such as pushing buttons, reseting, etc. What should I do?

My ipod nano 4th generation only works when it is plugged into the computer; otherwise, the screen turns black and it is completely unresponsive to any efforts such as pushing buttons, reseting, etc. What should I do?

Sounds like the battery is shot and in need of a replacement. You can have Apple replace the battery for a flat fee or you can send it into a third party repair center for a bit less.
Not much else you can do for troubleshooting this one.
B-rock

Slicked computer clean, downloaded itunes and now it won't recognize my ipod, says it is synced with another library. How do I correct this?

Slicked computer clean, downloaded itunes and now it won't recognize my ipod, says it is synced with another itunes library. It isn't. How do I fix this?

If no backup exists....
Recover media from iPod
See this post from forum regular Zevoneer for options on moving your iPod data back to your computer.
tt2

I have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. i have

i have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. I even checked the activex filtering and that doesn't seem to be the problem.

First, confirm that ActiveX Filtering is configured to allow Flash content:
https://forums.adobe.com/thread/867968
Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
You can try to work around these issues by using Compatibility View:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
If that is too inconvenient, using Google Chrome may be a preferable alternative.

My phone will not let me restore it, I tried several times and when I install the frimware gets error and nothing is installed. What can I do?

My phone will not let me restore it, I tried several times and when I install the frimware gets error and nothing is installed. What can I do?

My phone will not let me restore it, I tried several times and when I install the frimware gets error and nothing is installed. What can I do?

Itunes won't recognize my ipod old or new one

Itunes won't recognize my Ipod classic. It woudn't recognize the old one, Apple store said it was the Ipod so I bought a new one but it won't recognizethat one either

Hello crickettspeed,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Try the iPod troubleshooting assistant:
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
3. Restart the Apple Mobile Device Service
4. Empty your Temp directory and restart
5. Verify that the Apple Mobile Device USB Driver is installed
6. Change your iPod's drive letter
7. Remove and reinstall iTunes
8. Disable conflicting System Services and Startup Items
9. Update, Reconfigure, Disable, or Remove Security Software
10. Deleting damaged or incorrect registry keys
Best of luck,
Mario

I installed the latest iTunes update. Now iTunes won't recognize my iPod. I tried every step in the trouble-shooting list and nothing works. Apple wants to charge me $35 just to ask them a question. What should i do?

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