I just downloaded itunes and get an error message (-3212) when I try to connect to the store. I have an hp pavillion using Windows 8.1

i just downloaded iTunes for my Windows 8 laptop and get an error message when i try to connect to the iTunes store (-3212)

Hello Steve,
Thank you for the details of the issue you are experiencing with the iTunes Store. I recommend the following steps for error (-3212):
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Find the full article at the following link:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Hello A.Hawley,
It sounds like you are being prompted to authorize your computer in order to download your iTunes purchases. This article will help you do that:
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http://support.apple.com/kb/ht1420
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Baseal wrote:
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When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
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I just downloaded itunes and get an error message (-3212) when I try to connect to the store. I have an hp pavillion using Windows 8.1

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