I just lost files I had been working on all weekend after they synced with the Creative Cloud.

I just lost files I had been working on all weekend after they synced with the Creative Cloud. This is not what I am paying for. I need these files recovered now, not tomorrow, now!

I have emailed you about resolving this issue.

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I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!

I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!

Hello,
I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC (together with the Apps) doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I c

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it

Please authorize ADE 3 with same credentials that you used with older version of ADE

Sharing a ZIP file is not available with the Creative Cloud App for iOS

I can't share a ZIP file via Creative Cloud App for iOS. Why?

Thank you! You solved the problem!! /Lars
3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .
Restart the computer and redownload Adobe Creative cloud and install it.
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I just paid for what i thought was light room and have ended up with nothing,creative cloud wont open anything.

wanted light room and have ended up with creative cloud which wont open anything.wth?

Adobe does not market old version of their products the old downloads are available mostly for old licences users so they can download their licenced products should they need to. So if you do not have a licence for Lightroom 3.6 after your 30 days trial install expires you can not use it or purchase a licence.
It would be a good Idea for you to get a new computer with Windows 7 or 8 on it. I prefer Windows 7. If you are still running XP though its a good OS and runs on old Hardware that Windows 7 and 8 can not run on. Its best to turn those old tired machines into network print servers and have nothing of value on them. For Windows XP is no longer supported by Microsoft and security holes that are still in XP will not being plugged. You just inviting the waiting intruders in they will show up it you connect to the web and uses it.
If you are using old hardware for a modest price you can get a new machine that is more powerful then the one you using. With wireless devices it nice to have a network printer your current machine will be of no value to anyone. If you hate the idea on scrapping a working machine a print server may be the was to go IMO.
If you purchased a Photographer CC subscription you can install the subscription Photoshop CS6 version 13.1.2 that should run on XP with some newer PS features unavailable like 3D any feature the requires a GPU. CS6 does not support any GPU on Windows XP. You can do all that LR can do to images and more with Photoshop. I do not even download Lightroon. I don't need its library system or desire a second UI over the Adobe RAW conversion Engine. This save disk space and I don't have to maintain and additional Adobe product and a simpler work-flow.
Besides CS6 you can install LR 4.4 I do not use LR so I have no ides if it will run on XP. XP not listed in LR 4.4 requirement.
found this
Adobe Photoshop Lightroom 4 does not support Windows XP. This decision did not come lightly and was based on a number of factors. With each version of Lightroom, our goal is always to provide a consistently excellent customer experience. Developing and testing across Operating System versions and platforms to ensure that we’re achieving this goal is a significant effort that takes time and resources. XP is substantially different from Windows Vista and Windows 7, and requires an independent testing matrix, which increases the complexity of our development efforts. Every cycle we need to make difficult resource tradeoff decisions and operating system support competes heavily with new features and performance enhancements planned for each version. The decision this cycle was to end XP support for Lightroom going forward.

I lost my itunes after syncing and older iphone to my powermac g4. Originally I had an older ipod nano that I would sync to the g4 and everything was fine. Lost itunes music even though preferences had been set in advance for not automatically syncing.

My itunes library had been fine. I had been using an older ipod nano to sync with my itunes library and had been doing manual syncs, with the preferences in itunes set for not allowing "ipods or iphones" to sync automatically. I found out that apple had a program to replace the battery on this older ipod nano, so I sent it in. It was great, they didn't have an exact replacement and sent me a later ipod nano. However, this ipod nano is so new - I will have to get a newer computer with a later operating system to use it.
So, I thought I'd use my old iphone to listen to my old playlists. I thought the preferences were set for not automatically syncing iphone to itunes.
I've had problems in the past with the syncs with this iphone and my computer because of the USB port (1.1). I'm thinking this was the problem.
The apple store did something to update the software on my iphone when it wasn't working one day. I think that when I tried to sync the iphone to the g4 cube via the old port (1.1) it basically wiped out everything on my itunes. Whatever was my selected playlist for my iphone - that was the only music
that remained on my computer and the iphone. I only had about 20 songs purchased on my library, but alot of music that had been downloaded, I gave away those original cds. I did have a back up on my external drive, but that thing died a few weeks ago from some random power outtages we had this fall.
I'm not looking to purchase retrieval software or have some outside third party to retrieve it for me. It's not that much music lost. I just wanted confirmation that this is what happened: that my old iphone sync is what erased the music.

The old iTunes library was lost with the old PC. However, it all that music and content is still on your iPod there are many ways you can extract this content from the iPod and import it back into iTunes.
Your iPod is designed to sync with only one iTunes library at a time. It will recognize the iTunes library on the new PC as a new library. If you sync the iPod with this new library, all content will be erased from the iPod and replaced with what is in the new library. So what you will want to do is copy everything from the iPod to your new iTunes library on your PC first.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

Why won't the Creative Cloud Desktop App Work??

I have been trying for 2 weeks to get Creative Cloud to update to the CC versions from CS6 versions. I've tried all the different methods I've found on the Forums. Deleted the OOBE directory, tried to download directly from the Download page. Nothing works! the CCDesktop app is just a blank page - i've deleted and reinstalled the app at least 15 times - still a blank window for the CC Desktop app. Does anyone have a workable solution? I am running a 2011 iMac 27' 3.1 GHZ i5 core with OS 10.9.1
Jim

I'm having the same really frustrating issue. Did the link below help you at all? It did nothing for me. This problem with the creative cloud desktop being blank happened as soon as I installed the latest update for it. Ever since then, it's been blank, and thus, worthless to me.

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

My nano was working just fine and I had been using it as my fitness watch ( music). I plugged it in to charge and when I came back to unplug it, it was so hot that it burned my hands. I continued to unplug it and that was the last time it worked.

My nano was working just fine and I had been using it as my fitness watch ( music). I plugged it in to charge and when I came back to unplug it, it was so hot that it burned my hands. I continued to unplug it and that was the last time it worked.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My Apple TV willl no longer access my "owner's library" in iTunes. It had been working just fine... then nothing. I've been checking discussions, and trying suggestions, but nothing seems to work.

My Apple TV willl no longer access my "owner's library" in iTunes. It had been working just fine... then nothing. I've been checking discussions, and trying suggestions, but nothing seems to work.

Have you restarted everything including your router?
Don't suppose you've added any new security software or firewalls to the computer?

Am having all kinds of trouble enabling Home Sharing on Apple TV. Had been working previously, but now I am unable to share files between TV, Ipods and iMac. I have tried restarting all hardware, systems and connections. I recently upgraded modem?

Am having all kinds of trouble enabling Home Sharing on Apple TV 3. Had been working previously, but now I am unable to share files between TV, Ipods and iMac. I have tried restarting all hardware, systems and connections. I recently upgraded modem, would this have an effect on connectivity?

U may need to check the settings on ur PC or Mac.

Firefow will not open at all on one computer and on the other it opens but will not load. I just added a new wireless router, could this have anything to do with it, it had been working fine up until I installed it Tuesday night. Internet explorer won't

I installed a new wireless router on Tues. (May4) up until that time I had no problems using Firefox. Now I cannot get it to open on one computer, and the other it will open but will not load. Wondering if it has anything to do with the router, my provider or our computers. Again, it had been working fine. I am also unable to open interent explorer now on either computer.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 5.1; GTB6.4; AskTB5.6)

Sounds like a problem with the router installation/configuration (likely) or a DOA router (very unlikely).
Visit the forums for the router manufacturer (i.e., linksys, d-link, etc.) and ask for assistance there. There is probably a link to help listed in the router manual.

I just lost files I had been working on all weekend after they synced with the Creative Cloud.

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