I just purchased a subscription for the standard version but have now found out that I can't download to Mac. Is this correct? So my only choice is to updgrate to Pro?

Not sure if you can just upgrade as you have to cross platform too. Best to ask Adobe CHAT. You might need to refund and start again.

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HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

My account has been hacked and someone has ordered stuff from your site in my name. i need to find out some more information for the police. do you have an email adres that i can send my questions to?

They have ordered for just under 100 euros!! i now need to find out more! any suggestions?!
thanks!

You can report a problem with unauthorized purchases > How to report an issue with Your iTunes Store purchase
Change your Apple ID password > Apple - Support - Apple ID

Images I move from one folder into another are disappearing, at first it was occurring immediately if I did not copy and paste the images. Today however I found out that images I had been using for days just up and vanished from their new location.

Images I move from one folder into another are disappearing, at first it was occurring immediately and only if I did not copy and paste the images. Today however I found out that images I had been using for days just up and vanished from their new location. A few of these images had copies in another folder that remained and the ones I couldn't find may or may not have ever had copies. I had backed up my system with time machine recently as well, so I went into the backup to retreive the lost images. When I searched and found the backup copies I got the error "the file alias cannot be opened because the original cannot be located". The crazy thing is that the images that remained on my computer did not give me the same error and opened like they should.
In short images that I am creating, saving, and using are disapearing so epically that even time machine versions are affected when retrieval is attempted. Any suggestions as to what I could be doing wrong without realizing it? Or perhaps other people have had similar bugs that are software related and have a solution?

Hi Kevin,
I understand what you tried to do but it doesn't work that way. Swapping drive names will just mess things up.
You should be able to reconnect the files though: in the Locate Referenced Files dialog make sure you click the Show Reconnect Options button — this will give you access to all the connected drives. Locate one of the files and hit Reconnect All. Should do the trick.
Best

Hi, we have paid a subscription for the whole year but Adobe Forms is closing in June? Is there going to be a refund? Thanks

Hi, we have paid a subscription for the whole year but Adobe Forms is closing in June? Is there going to be a refund? Thanks

Hi evaz4914940,
Please see this document for information about how Adobe will be handling billing for FormsCentral in light of today's announcement: How will billing work for my current FormsCentral subscription?
Best,
Sara

I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canada site. According to their info Canadian systems should be eligible. How do I redeem this on the Canadian site

I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canadian site. According to their info Canadian systems should be eligible. How do I redeem this on the Canadian site?

Please read and follow the instructions at the Lion - Get up to date site. If you continue to have problems you can contact AppleCare (the number is in your owners manual or you can use the AppleCare Contact Info site.

I have purchased creative suite for teams and now found out that one of our employees is an apprentice and i can get his license at a reduced fee.

I hve purchased creative suite for teams and now found out that one of our employees is an apprentice and i can get his license at a reduced fee. how can I redeem what i have already paid?

The price per seat in a Team subscription remains same. It can not be altered.
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html#Pur chase a Creative Cloud for teams membership
Regards
Rajshree

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Benjamin

My Old macbook pro that i bought in 2009. I have broke my screen and havent used it for a while, and now i have found out that i can use a monitor , but i have forgot my password is there any way i can make a new password? Thank you for reading this.

My Old macbook pro that i bought in 2009. I have broke my screen and havent used it for a while, and now i have found out that i can use a monitor , but i have forgot my password is there any way i can make a new password? Thank you for reading this.

Have you read for possible solutions over in the "More Like This" thread over here?----------------------->

Will Location based reminders work on ios 6 for the IPad 3 I keep getting a message that siri can't do location based reminders on this device any help please

Will Location based reminders work on ios 6 for the IPad 3 I keep getting a message that siri can't do location based reminders on this device any help please

Have they called you back? I have opened a similar support case too today, they does not know what to do and they will speak with some engineer, but now that I have found this post...I think we just have to wait for a new minor release...anyway our devices (2 and the new if cellular) must be supported http://support.apple.com/kb/HT4970

I have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?

i have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?

to remove that account.
go to settings > iTunes & App Stores > click on that apple ID then sign out.

Hi i want to use boot camp for the first time but i was wondering if when you install windows in your mac there is any risk of virus?

hi i want to use boot camp for the first time but i was wondering if when you install windows in your mac there is any risk of virus?

angelicagalera wrote:
hi i want to use boot camp for the first time but i was wondering if when you install windows in your mac there is any risk of virus?
Of course there is. There is with any computer system that you connect to the internet or transfers files to and from. When you run Windows on your Mac you increase the chance from zero that you will get a Windows based virus to virtualy the same risk as any other Windows user.
The weaknesses in Windows OS and applications are well trodden by virus and worm malcontents the world over. That doesn't mean that OSX is exempt though. All it will take is once and the entire Mac world will sit up and take notice......
Rick

I have purchased an iPAD in the United Arabic Emirates and now found that Face Time is not included in UAE. If I reset my iPAD in an other country will Face Time be installed on my devise?

I have purchased an iPAD in the United Arabic Emirates and now found that Face Time is not included in UAE. If I reset my iPAD in an other country will Face Time be installed on my devise?

FaceTime is, by Government regulation, removed fro iDevices sold in the UAE, and cannot be instaled on these devices in any way. Even outside the country.
You will need to get a non UAE iPad to have Facetime.

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

After much back and forth drama, and the assistance of one awesome person at Apple, and also a great iTunes representitive, they have agreed to refund me.
I have not yet recieved the refund but will post here when I do.
This has been a long and drawn out headache, but I am glad that finally things seem to be set straight.

My iPod screen got broken and some water got on it! The screen has gotten darker due to the moisture but otherwise the iPod still works except for the sound! I have no sound anymore! What can I do?

My iPod screen got broken and some water got on it! The screen has gotten darker due to the moisture but otherwise the iPod still works except for the sound! I have no sound anymore! What can I do? Pleas help!

1. Nothing and live with it
2. Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price

I just purchased a subscription for the standard version but have now found out that I can't download to Mac. Is this correct? So my only choice is to updgrate to Pro?

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