I just want to NOT lose my phone its ONLY phone i have what can i do ?

Question

Ive been with Verizon wireless since May 2009 ...I could write book "1001 reasons to NOT have cell phone with from Verizon Wireless"...EVERYTHING that could possibly go wrong has...everything that could happen has happened...Ive had to get atleast 5 battery replacements first year because had to charge battery atleast 8 times day and battery only lasts year if you charge it once day....Ive had to get 4 new phones because of many problems dont want to list all details id have to write you book....Everything possible has gone wrong with my phone and service...and most of time im home taking care of my parents and 99% of time phone does not work when im inside my house...works fine during blizzard and hurricane when im outside in car in my driveway but 99 out of 100 times does not work in my house....i was told it was because of hill i lived on signal never reached my phone from cell tower ?? the cell tower is mile away and top of hill is atmost 10 feet higher than bottom of hill...and i live halfway up street...i was told had to buy a extender mini cell tower inside my house so phone would work and again even though i sat within 10 feet extender cell phone never got good signal ..only 1 or 2 bars...always dropped calls or some voicemail text or other problem all the time ?? At one point again skipping alot of details after buying extender and making payments monthly to pay for it and getting bettter phone and making payments monthly to pay for it after calling up about same problems week after week one of techs said they would write up ticket and have tech come out to my neighborhood and find out how to fix problem...and 6 weeks later i get call from Verizon saying tech was actually in my neighborhood and found out lotsa houses in my neighborhood were having same phone problems cause in area bad or weak signal and solution to problem is get extender !?!? This was after i had extender for year and 90% of time it was waiste of money and electricity...so i was told to get new one and they shipped it to me and worked little better for awhile then for atleast month straight it was like my phone did nothing but drop calls and not work...then i was told if i canceled my 2 year contract before 2 yrs was up id be fined $250...BUT after literally year of spending more time on my cell phone calling verizon to get it to work and paying over $100 month for unlimited service and feeling like i was flushing $80 of it down toilet cause all i was getting was very limitted service ...i was told if i wanted to cancel my account and go elsewhere i could and they wouldnt fine me cause its been over 3 years and i am NOT getting any value paying 100 month for phone that very rarely goes couple days without some kind of problem...this is very brief very short list of all thats gone on with my cell phone
If im having this much problems with verizon and there the best whats gonna happen if i go to another company they have less antenas and supposedly less coverage not as good ? So to encourage me to stay they swap my phone with biggest best model brand new phone and it was little better noticeably better in many ways BUT again im spending more time on phone with verizon trying to get my phone to work week with no interuptions than on phone with friends and family...you wouldnt believe how many times i called verizon and rep says to me you only used 400 minutes last month why pay so much more for unlimited...or you only texted x why pay for unlimited when its 10 dollars less for ...All ive done since July 2007 is take care of my parents 24 7 so its been blessing to have cell phone with me all time im at hospital or doctor with them but since most of time im home phone dont work its real curse...
Couple months ago i call T mobile and they said i could get new smartphone biggest best ..im not giving details on purpose i know my experience is nothing  like many of you...and for this new amazing phone that just came out it would only cost me 50 month for phone and 70 month for unlimited phone text and data internet !!! Verizon was charging me 110 month for unlimited and 10 month for 1 gig data !! So i call Verizon and they tell me i can make payment arrangements and my monthly will decrease 30 month...and they will bill me monthly for phone i tell them i can only afford at most $150 month for phone and unlimited services and they said call after Dec 10 to set it up ...so this week i get several msgs via text and voice mail that if i dont pay for phone completely and my phone bill i will be disconnected and not have phone till i have zero balance !!! Im told because i live in MA they cant bill me...8 months ago MA passed bill saying illegal to set up payment arrangements...WHY wasnt i told this 2 months ago if i was i would NEVER have got phone from Verizon i would have went to T Mobile...I literally spent 3 hours on phone tonight trying to solve this problem...NOBODY was willing to help nothing they can do ALL I want to do is pay my bill make payments on phone and NOT lose my phone...only phone i have...i cant go anywhere with or without my parents without having phone ?

Answer 1

READ THIS:
http://support.apple.com/kb/ht1414
I would suggest backing up your iphone before doing anything. You can do that by right-clicking on the name of your iphone from the source list on the left side of itunes.
I hope this helps!
GL!