I keep receiving error messages HELP please

im trying to:
Authorize my computer
Transfer purchased songs from my Ipod touch to my Itunes
when i try to do so i receive the error message ( We could not complete your itunes store request. and unknown error occurred(-9808)
there was san error in the itunes store please try again later)
this isnt the first time ive gotten this message, (when i first got my ipod, i had the issue of getting into my itunes store)
but im very frustrated with this...and i really dont want to call apple

when i try to do so i receive the error message ( We could not complete your itunes store request. and unknown error occurred(-9808) there was san error in the itunes store please try again later)
In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)"

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