I'm trying to purchase a movie from the iTune store.  I get a message that said cannot connect to iTune store.  I want to know what I can do to fix this problem?

I have this problem since Hurricane Sandy hit, I had tried to purchase games and movies from the iTune store and it continues saying cannot connect to iTune store.

I know nothing about the app. Is it working properly otherwise? Did you try quitting Hooked On Words and the App Store app completely, restart the iPad and then try to purchase the app again?
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of both apps that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Did you try deleting the app, reinstall it and then see if you can make the purchase? Tap and hold down on the app icon until it jiggles on the screen and then tap the X on the icon to delete it. Tap the home button to stop all of the apps from jiggling. Download the app again. See if you can make the purchase then.

Similar Messages

  • I get a message that says cannot connect to iTunes when I try to update apps.  I am connected to wifi.  I have changed password. I have turned off iPad and back on.  I have tried scearching for the answer and cannot find any help.

    I get a message that says cannot connect to iTunes when I try to update apps. I have tried everything. What to do?

    Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
    (81086)

  • When trying to export data from a program we use, it does not automatically recognize the file format as .xml. Does anyone know what I can do to fix this problem?

    I have tried to uninstall verion 3.6 and reinstall. Also, I re-imaged the workstation, but it still does not work. The OS is Windows 7 32-bit. This same process works automatically on an XP workstation. In fact, the machine I re-imaged was an XP box, but it did not work on this particular machine. Hence, the reason for the new image.

    I am exporting the file from TxEIS (in the Firefox web browser) and it does not download properly. Acccording to Firefox documentation, it is supposed to automatically recognize the file extension. I have not experienced this on any other machine within our environment. Other users are performing this same process with no problems. The browers settings are exactly the same as the machines that are working right.

  • Ow do I sync a movie downloaded to iTunes, but I get a message that says "cannot sync movie to iPod because this computer is not authorized".  What do I do to fix this?

    How do I sync a movie downloaded to iTunes, but I get a message that says "Cannot sync movie to iPod because this computer is not authorized"?  How do I fix this?

    And I assume you have already checked to see if your iTunes purchases are authorized by choosing Store -> Authorize This Computer?
    Some have been able to resolve this issue by removing the downloaded purchase and redownloading it again at no cost via iCloud.  See this article for more information on redownloading past purchases.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    B-rock

  • HT4759 I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • Help I upgraded to 6 OS and everything was working ok until yesterday and now it is giving me error message that I cannot connect to iTunes. I tried the reset thing and changing the date but still not working.

    Help I have an iPad 2 and recently had to upgrade to 6 OS. All was well until yesterday when I received N error message that I cannot connect to iTunes.  I tried the reset and changing the date and neither worked. Does anyone have another solution that works?  I see others are having the same problem.

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • My iPad works perfectly except when trying to update apps.  Then I get a message that says "Cannot connect to the iTunes store."

    My iPad works perfectly except when trying to update apps.  Then I get a message that says "Cannot connect to the iTunes store."

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
    If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying

  • My mini iPad will not connect to the internet. Getting a message that it cannot connect to the server.  What is this and how do I fix it?

    My mini iPad suddenly will not connect to the internet or retrieve my email.  I'm getting an error message that says "cannot connect to the server".  How do I fix this?

    Nevermind.  I found the answer from someone else's question.  Thank you.

  • When trying to view e-mail on my iPad, I keep getting a message that server cannot be located.  Previously worked.

    I previously was able to access my e-mail using my iPad; however, recently, I have been getting a message that I cannot get mail - the connection to the server failed.  Any suggestions?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • When i try to download an app from the app store, i get a message that says "cannot download app at this time. and under the pending app will say waiting.. and if i click the app thats waiting.. help¿¡

    hope yu can help!! when i try to download an app from the store, on my iphone 4s..the app goes to waiting, or paused(if i tap on it)
    and i get a message that says one of two things; cannot download app at the time, or could not download (ex.) Facebook.app at this time.
    any answers??. i really am used to having apps!!
    extra info; yes my phone is uptodate with its software- im connected to wifi- and my mac somehow crashed or id just be plugging it into itunes:[

    Change your country on iPhone, iPad, or iPod touch
    Tap iTunes Store, App Store, or iBooks Store.
    At the bottom of the Featured page, tap Sign In.
    If you're already signed in, skip to step 5.
    Tap Use Existing Apple ID.
    Enter your Apple ID and password and tap OK.
    Tap your Apple ID.
    Tap View Apple ID or View Account.
    Tap Country/Region.
    Tap Change Country or Region.
    Tap the Store menu and tap your country.
    Tap Next.
    Review the Terms and Conditions and Apple Privacy Policy.
    Tap Agree if you agree to the terms and conditions.
    In the prompt that appears, tap Agree.
    Select a payment method and enter your payment information.
    Enter your billing address and tap Next.

  • Every time I try to view my email from homepage icon I get a message that says "cannot connect to server" ? Any ideas?

    I can't retrieve my email because every time I do a message pops ups that saying that it cannot connect to the server. This iPad is for home use only.

    Hello Armandingo,
    I'd suggest taking a look through the following article, as it provides information and troubleshooting steps that can help get Mail moving on your iPad.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/TS3899
    Cheers,
    Allen

  • HT4259 When I'm trying to extend my network using airport extream to airport express via LAN, the express is finding the network, then not completing and getting error message that it cannot connect, any advice appriciated

    I'm using a virgin superhub, turned into modem only and connected airport extreme, wireless network setup and working
    From the airport express I have a LAN to my office where Im trying to get a airport express setup as a extended wireless network
    The express is finding the extreme device and network, it then won't connect and I get an error message "an unexpected error occurred. Try again"
    Any help appriciated

    From the airport express I have a LAN to my office
    I'm confused, did you mean to say Extreme here instead?
    What model #s are your routers?

  • HT4528 I keep recieiveing an error message that reads "Cannot connect to iTunes store" on my iphone.......how can I fix this. I updated an app on my phone that was on my daughters itune account and it worked fine. Its only when I update my apps on my acco

    I can update apps that are on my phone though my daughters iTunes account but I cannot update my apps with my account. Please advise!

    If it isn't working on multiple networks and a restart didn't help, the next step would be to restore the iPhone. You may even have to try restoring it as a new device.
    If you don't want to restore the iPhone, you can try to avoid the problem by updating the apps in iTunes and then syncing them to the iPhone. Who knows, maybe the problem will go away after syncing one or two of the updated apps.

  • HT1689 I'm trying to update my apps and keep getting a message that says "cannot connect to the iTunes store", why? How do I fix?

    Why can't I connect to the iTunes store to update my apps anymore?

    Hi Grneyedtiffster,
    If you are having issues accessing the iTunes Store from your iPad, you may want to take a look at the troubleshooting steps in the following article:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • I am trying to email pictures from my ipad to my email address on my computer and I have been going along nice but now I get a message that says "cannot send mail the message was rejected by the server"  can't see to figure out why it stopped sending now.

    I have been emailing pictures from my ipad to my computer and have been going along nicely and now when I went to send 5 pictures to my computer from my ipad I am getting a message that says " cannot send mail The message was rejected by the server"  cannot understand why this is happening and have not been able to fix.  Now when I try to send pictues even to another email address I am getting the same message.
    Help.

    Email may not be the best way to move pictures.
    There are lots of ways of moving files.
    A simple and popular way to copy files and share files among your devices.
    https://www.dropbox.com/
    "Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
    https://www.box.com/
    Using iTunes to transfer files:
    http://support.apple.com/kb/HT4094?viewlocale=en_US&locale=en_US
    Files Connect -- "Cloud Storage services like Dropbox, MobileMe iDisk, Google Docs/Picasa, Facebook photos, FTP, SFTP, WebDAV ... AFS (Apple File Shares) SMB (Windows shares)  protocols"
    https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
    Windows File server
    http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
    "The kiteworks mobile file sharing solution provides secure creation, viewing, and sharing of enterprise content on smartphones and tablets while providing IT and security teams the administrative controls to manage user privileges and access rights necessary to ensure enterprise security and compliance."  " Includes choice of private cloud on-premise."
    http://www.accellion.com/solutions/mobile-enablement/mobile-file-sharing
    "Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
    http://www.tidal.it/?page_id=309&lang=en
    http://www.msec.it/blog/?page_id=11

Maybe you are looking for