I'm trying to sign in to my iTunes and it's asking me my security questions. It says my answers are wrong. How do I change my security questions

I'm trying to sign into my iTunes and it won't let me because it's asking me my security questions. I've answered them but it says there wrong. It won't let me sign in how do I change my security questions

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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Guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING

guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING

You can try here with manage your account
http://www.apple.com/support/appleid/
I had mine mess up a few months ago and tried to get the e-mail three different times and it never came. I ended up scheduling for a tech to call me to figure it out.

HT1212 I am trying to download a song from iTunes, and it is asking security questions that I don't remember ever setting up. can you help me

I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?

You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884)

I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?

I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I'm trying to answer my security questions and it's saying the answers are wrong. How do I change this?

I'm trying to answer my security questions and it's saying the answers are wrong. How do I change this?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75535)

I'm trying to buy something on ITunes and it is asking me my security question which I have never have a answer before how do I get fix it

I'm trying to buy something on iTunes and it's asking me security question that I have never gave the answer for

If you log into your account via http://appleid.apple.com, and select the Password and Security section on the left-hand side of that page are you able to set them ?
If not, then from http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

On my iPhone i am trying to download a song on iTunes and it is asking to answer sercuity question and so I answer them and it saying my answer are wrong what do I do?

I am trying to download music onto my phone and it is saying I need to answer sercurity questions and the questions they are asking I have never answered before therefore I don't know the answers and so when I put the answers I think it is they are wrong I don't know how to fix this I answered the questions twice and so I need help to answer them as I don't want to lock my phone please help me

Not Possible...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Good Luck.

HT1414 i am trying to make a purchase on itunes and a message asking me to contact i-tunes support keeps popping up

I am trying to make a purchase to my itunes account and a message keeps poping up asking me to contact i-tunes support

Then you should likely contact iTunes support: http://www.apple.com/support/itunes/contact/

Trying to purchase Turbo Tax on itunes and it keeps asking for password, changed it verified it worked but still doing it???HELP

HELP ITunes will not allow download charged app

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I am getting iTunes "error 5002" when trying to sign in on my computer, and cannot sign into my account on my iPod. What's wrong?

Hello!
When I try to sign in to my iTunes account on both my computer, an error pops up saying,
"We could not complete your iTunes store request. An unknown error occured (5002)
There was an error in the iTunes store. Please try again later."
When I trying signing into my account on my iPod, I get a message saying,
"Cannot connect to iTunes store"
I have seen across the internet that this has happened while trying to purchase things, but I can not even sign in!
I have also seen a case just like this, but many, many people were having that problem at the same time.
It seems like right now, only I am having this issue.
I can sign into my mother's iTunes account perfectly fine. ( I was using her account for a while, until I decided to switch to my own)
I have had an apple ID for a while now, but never have used it for iTunes.
I can sign into the "my apple id" website perfectly fine, just not iTunes on my iPod or computer!
I can not even sign into the appstore! (When trying to sign into the app store, it just says an unknown error occured, it doesn't say 5002)
What shall I do?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this?

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.

I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

Just setting up iCloud on my iMac, my problem is when trying to sign out/off from iCloud it comes up with a verification code that is being sent to my land line, I'd changed the numbers in my Apple ID and they show as changed but the land line number stil

Just setting up iCloud on my iMac 10.9.2, my problem is when trying to sign out/off from iCloud it comes up with a verification code that is being sent to my land line, I'd changed the numbers in my Apple ID and they show as changed but the land line number still shows as number that the verification code is being sent, I prompt "Don't have access to this phone" and that's no help at all. The only way I can sign out /off from iCloud is to uncheck everything that I wanted to keep in the cloud????
Thanks in advance for any help.

Skip the iCloud sign in for now.
Once you reach the home page, go to settings and sign out of FaceTime and Messages. This should also sign you out of iCloud.
Go to iCloud in settings and sign in with the correct Apple ID.
If that does not work
Skip the iCloud sign in
Go to Apple ID.apple.com and sign in
Change your Apple ID to the old one
Delete iCloud account on your device with the old Apple ID and the same password.
Go back to the website, change your Apple ID back to the current one. You will receive an email to verify the account. Verify first.
Sign into iCloud on your device with the correct Apple ID and password

I have tried to sign up for an itunes account in order to install applications, but i do not have a credit card? i

i have tried to sign up for an itunes account in order to install applications, but i do not have a credit card? i

Read here > Create an iTunes App Store account without a credit card
An alternative is to purchase iTunes gift cards > Choose your iTunes Gift Card - Apple Store
iTunes Store: How to redeem a code

I created an iCloud account for my sons ipod tried to sign into the App Store and it just keeps coming up with unknown error can you help

I created an iCloud account for my sons ipod tried to sign into the App Store and it just keeps coming up with unknown error can you help

Skip the iCloud sign in for now.
Once you reach the home page, go to settings and sign out of FaceTime and Messages. This should also sign you out of iCloud.
Go to iCloud in settings and sign in with the correct Apple ID.
If that does not work
Skip the iCloud sign in
Go to Apple ID.apple.com and sign in
Change your Apple ID to the old one
Delete iCloud account on your device with the old Apple ID and the same password.
Go back to the website, change your Apple ID back to the current one. You will receive an email to verify the account. Verify first.
Sign into iCloud on your device with the correct Apple ID and password

TS3212 i am trying to buy a song on itunes and every time i try this always pops up "payment information required tap to continue sign in" and the payment info shows up and them doesnt do anything then i try again and the same thing happens!!! What do i d

Please answer with in the next 5 minutes
Thank You!!

sorry to bother you.. but did you get any tips or answers on how to fix the issue you had in relation to your question.. by any chance.. (TS3212 Re: i am trying to buy a song on itunes and every time i try this always pops up "payment information required tap to continue sign in" and the payment info shows up and them doesnt do anything then i try again and the same thing happens!!! What do i do??)
Sep 13, 2012 5:17 PM

I'm trying to sign in to my iTunes and it's asking me my security questions. It says my answers are wrong. How do I change my security questions

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