I'm using the ipad 4 why can I not install free apps it tells me there is a billing problem

I'm trying to install free apps from the apps manager but it won't allow me to install them as its saying there is a problem with my billing information. I have purchased items from the iTunes Store many times using the same information.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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Why can't I install free apps it just keeps going back to get the app

I can't Install a app it doesn't go through it asks for my password and when I put it in it goes straight back to get the app and I don't know why it's doing this can someone help me first

Restart is the universal cure
http://support.apple.com/kb/ht1430

HT201303 How can we delete our credit card details and also why can we not download free apps or by apps with credit from an i store card that has been redeemed????

How can I delete credit cards details from my iPad Air and why cant I use credit from a i store card that has been redeeme?

To remove the card's details from your iTunes account, tap on your id in Settings > iTunes & App Store and then tap on 'View Apple ID' on the popup and log into your account - on your account's page there should be a payments link. Or you can do it via your computer's iTunes : go into the Store > View Account menu option and log into your account, and on your account's details click on the payment details link.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support
What happens when you try to buy something ? If you are trying to gift content then you will need to have a credit card on your account, your balance can't be used for gifting ; if you are trying to buy for yourself and you have a credit card on your account then its details need to be correct and complete - but your balance should be charged for the purchase.

Why can i not install any apps......Error 43

I need to say upfront, not very good with clever terms .... so simple english please guys let me try and explain my problem....
I am using an iMac if that is of any difference....I am trying to install Adobe Illustrator through the creative cloud. (the creative cloud in applications that then gives icon in toolbar on screen) when I click on the icon it then tells me updates are available, not allowing me access to apps or files etc. (in other words unable to install Adobe Illustrator) the options it gives me is "INSTALL NOW" or "QUIT" i click on install now and it brings up the error .... "installer was unable to access critical file/directory. Please try installing again (error code: 43)
When I hit quit hoping to get access to the available downloads it shut the creative cloud icon/manager off........now been trying for a week, what am I doing wrong....wasting my subscription
Thanks in advance if you were able to make sense of my question

Hi John,
Please check Errors 201 & 205 & 206 & 207 or several U43 errors -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
You might also want to remove the Creative Cloud Desktop and redownload it from here : https://creative.adobe.com/products/creative-cloud
Regards,
Rave

Why can't I install paid apps on on my iPod that I have paid for on my iPad with the same account

why can't I install paid apps on on my iPod that I have paid for on my iPad with the same account

Tom,
Are the iPad Apps specified to iPod compatible?

HT1933 Why can you not resolve an app purchase problem simply ! As you have done in the past

Why can you not resolve an app purchase problem simply ! As you have done in the past

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have a problem with an app that the developer can't/won't help you with then you will need to contact iTunes Support, either as described on the page that you posted from, or via the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem

Why can't I install a app from the app store

Why can't I install a app from the app store

Olliegirl wrote:
Why can't I install a app from the app store
You really need to provide a little more information. Why don't you explain a little bit of what you have been experiencing, and maybe someone can offer some advice.
Are you signed into the correct Apple ID? Do the apps start downloading at all? Do you get the "waiting" or "Loading" icons at all?
What are you doing that isn't working?

Why can I not download any apps to my Itouch Gen 2?

Why can I not download any apps to my Itouch Gen 2?
SO, I just purchased 2 4th gen ITouch’s and a 2nd gen Ipad for my kids. All is well and fine however my second gen device is toast so I am using one of my kids older 2 gen ITouch. My kids had been complaining that they could not download anything on the 2nd gen devices but I figured they were doing something wrong, my bad. The device has Netflix that works just fine but I am finding that if I were to delete the app and did not have it backed up I would not be able to get it back from the appstore. The device has been taken care of and is in good working order, but I am finding that Apple has chosen to no longer support IOS4.2.1 which I get. However I would expect that at a minimum I would be able to download any app that was available for the 4.2.1 os at the time the next version was released.
Drive space it cheap and ****** off customers are expensive.
Apparently Apple has planned obsolescence built into their business plan which I am finding pretty hard to swallow.
I just purchased over a grand worth of new devices and I am wondering if that was wise since apparently apple will deem them obsolete in a couple of years. That great because the newer devises are great, however I have a devise that there is nothing wrong with and apple has made the choice to no longer support the devise and not allow applicable software downloads making the devise basically useless. This is not supporting your customers!
I would hope that Apple changes their posture on this planned Obsolescence and backs its products durability with the ability to get applicable apps for the actual lifetime of the devise and not some 2 year window.
I brought my concerns to the nearest apple store where they gave me some song and dance about how the older devise was not fast enough. This is probably true for the newer apps but I think if this was a limitation then ITunes should make the newest version of the app at the time of the app is available for the devise.
Like I said drive space is cheap and this is like a row in some database.
I am wondering if I will continue to buy apple products.

If it really is only your email, that is not valid, reset your primary email address at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
If that does not work, because of a forgotten password or security questions, or because your account has been disabled for security purposes, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

HT4623 Why can't I install any apps keeps saying that my session has timed out

Why can't I install any apps it keeps saying my session has timed out

Thanks for your suggestion Ned01, I tried this as a last ditch attempt, unfortunatly it made no difference in my case, but i'm pleased it did for you. However, because you reminded me to have another go at this problem, i tried something else (which i'd unsucsessfuly tried before), that is, i deleted the 'CLICK & SAVE " a/c i'd set up recently, and reverted to my previous payment me and would you know it , this time it worked !! I set up a trail purchase and it worked.
It seems to me that other poeple with this problem have to solve it by trail and error, but thank you for your help.Sandystone..

Why can I not open itunes app running Windows XP professional sp3? I get a message DEP Data Execpetion Program which doesn't allow me to load itunes to down load or purchase music...please help?

Why can I not open itunes app running Windows XP Professional w/SP3? I get a window message DEP that will not allow me to open the itunes app to load or buy music

You're welcome! Glad you got things sorted out.

Why can I not install Acrobat Reader in a different drive / directory

why can I not install Acrobat Reader in a different drive / directory. I need to install this in a different drive. I prefer to keep the Os drive free of rubbish. Is there an option in an install to allow this to happen?

What is your operating system & version?
If you are on Windows, download the offline installer from http://get.adobe.com/reader/enterprise/ and click 'Change Destination Folder' and the first install panel.
[topic moved to Adobe Reader forum]

Why can i not install it mavericks

why can i not install it mavericks i have downloaded it but it is not letting me install it on to my micintosh HD.

Choose About this Mac from the Apple menu, click on More Info, and check the model identifier against the following, which are the earliest Macs of each type that can run Mountain Lion and Mavericks:
iMac7,1
MacBook5,1
MacBookPro3,1
MacBookAir2,1
Macmini3,1
MacPro3,1
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I'm on Vacation with no access to my Mac. But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network. I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle

I'm on Vacation with no access to my Mac. But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network. I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

TS1702 why can't I install an app already installed on my touch?

why can't I install an app that has been already installed on my Touch (ie. Netflix)?

Downloading past purchases from the App Store, iBookstore, and iTunes Store

Why can't I download free apps? It asks my payment info every time I try to download.

Why can't I download free apps? Every time it try to download free apps it ask me my payment options.

You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later.

I'm using the ipad 4 why can I not install free apps it tells me there is a billing problem

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