I manage my company's cell phones. Many times employees leave with out unlinking iphone from icloud account. How do I get around this issue?

How do I activate an iphone that his linked to an icloud account that I can not access to unlink?
The previous employee is not available to unlink.

If you can provide Apple with documentation that the company is the original purchaser of the phone, they may be able to remove the activation lock for you. Contact AppleCare.
You may also want to consider using a company provided Apple ID for Find My iPhone. Don't give the password to the user. They can still use their own Apple ID for iMessage, FaceTime, the App Store (if that's permitted).

Similar Messages

  • HT4528 My phone will not send me the email to verify my iCloud account, how do I get this to happen?

    I first got my iphone 5 in July and I set my phone but my iCloud account would not verify so I have tried to delete the account and do it again but it will not send me the email I need to verify my account. So please someone help me with this. Thanks

    Hi Belinda80!
    I have an article for you that can help you address this issue:
    I cannot sign in to the iCloud Preferences pane on my Mac due to an alert stating that my email address has not been verified.
    If you cannot sign in due to an alert stating "Account not verified - Check your email for instructions for verifying your account":
    Close and reopen the iCloud Preferences pane before logging in again.
    If that does not resolve the issue, check your email folder and Junk folder for a verification email sent from Apple.
    If there is no verification email in your email folder or Junk folder, click the Resend Verification Email button on the iCloud Preferences pane.
    iCloud: Account troubleshooting
    http://support.apple.com/kb/TS3988
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • How are businesses handling the "APPLE LOCK" on company cell phones when an employee leaves and their phone is unusable because the euipment was set up on the employee's personal Apple Account with their ID and password?

    How are businesses handling the "APPLE LOCK" on company cell phones when an employee leaves and their phone is unusable because the euipment was set up on the employee's personal Apple Account with their ID and password?  When an employee leaves a business and the company has purchased the equipment, the company should have the rights to reissue the equipment and Apple should provide an alternative to unlock the equipment from the employee's personal APPLE account and password so the company (that purchased the equipment) can reissue the line and equipment to another employee.

    If you can prove ownership to Apple, they may be able to help you.
    The best way of handing things would be strong policies requiring that the equipment be turned in in a usable state. i.e. not activation locked. Failing this, the employee should be charged the cost of the replacement phone. Held from their final paycheck if required.

  • I have multiple emails associated with my i phone, but can't get my mac to associate some of the email names because it is associated with other apple id , but it's my id. how can i get around this?

    I have multiple emails associated with my i phone, but can't get my mac to associate some of the email names because it is associated with other apple id , but it's my id. how can i get around this?

    - Try contacting iTunes for the password problem:
    Apple - Support - iTunes - Contact Us
    - For the other problem you can try a reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - The next standard thing to do is to download/install a new app but you cant 'do that.
    - Instead, try restoring from backup.

  • I cannot sync my phone because my device is locked and the screen is broken. how can i get around this?

    My screen on my iPhone 5s 16g has broken and i just received a new one in the mail. i want to sync my old phone to iTunes so i can restore my new one, but cannot sync do to the fact that my screen is broken and i am unable to unlock the phone… how can i get around this?

    You don't. If you use a 3rd party to "fix it" or attempt to do it yourself, Apple will reject the return and charge you the full price of the phone as if you had not returned it at all.
    It's too late. You should have been backing up before it failed.

  • I need to install iWork 09 so I can open the many pages document files that will NOT open under the new pages 5. Mavericks will not accept an install from my iWork's 09 CD. How do I get around this?

    I need to install iWork 09 so I can open the many pages document files that will NOT open under the new pages 5. Mavericks will not accept an install from my iWork's 09 CD. How do I get around this?

    Hi, I'm helping StringSinger2 with this problem.
    The previously installed version is Pages 3.0.3 (the same as from iWork 08). This version (Pages 3.0.3/iWork 08) is incompatible with Pages 5.
    That is why it would be helpful to install iWork 09, which is the version between the two. It will open the older 08 files, and its saved files are readable by the new Pages5.
    SO...
    When I try to install iWorks 09 from my retail DVD the error message is "the installer is damaged". (I know the dvd is good, I installed iWorks09 to my laptop today.) Is the "installer" part of the system files? And - If that is damaged is there a patch for that?
    Many Thanks!

  • Latest version of Lightroom will not download RAW files from my D750. How does one get around this? Bought Lightroom for it's ability to manage RAW files and now very disappointed.

    Latest version of Lightroom will not download RAW files from my D750. How does one get around this? Bought Lightroom for it's ability to manage RAW files and now very disappointed.

    Here is the contents of a batch file which will convert whatever raws you drop on it:
    "C:\Program Files (x86)\Adobe\Adobe DNG Converter" -cr7.1 -dng1.4 -p0 %*
    Once you download the latest converter (release candidate from adobe labs, if necessary), and save the appropriate contents of the batch file (change path to match your system, and parameters to match your druthers, if applicable), the procedure is:
    1. Drop raw files on bat file.
    2. Import as usual (the DNGs).
    Not too bad once you're set up (if DNG converter supports your raws).
    Documentation:
    http://wwwimages.adobe.com/content/dam/Adobe/en/products/photoshop/pdfs/dng_commandline.pd f
    Note: on Mac, you may need to use "$@" (with the double-quotes) instead of %* (which is dos batch syntax), and you will need to use the full path to the converter executable file, e.g.
    “/Applications/Adobe DNG Converter.app/Contents/MacOS/Adobe DNG Converter”
    If too much, just use the GUI instead of the bat file.
    Rob

  • Have downloaded 5s iPhone. Instructions for activating iCloud gives wrong email address to verify account. How can I get around this problem and get my phone set up with iCloud

    Have downloaded 5s iPhone. Instructions for activating iCloud gives wrong email address to verify account. How can I get around this problem and get my phone set up with iCloud

    elhoseny wrote:
    ... Instructions for activating iCloud gives wrong email address to verify account..
    The Apple ID and Password that was Originally used to Activate the iDevice is required
    If you do not have that information you will not be able to use the Device.
    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818

  • HT1766 i deleted a ton of photos and videos from my phone but it's still telling me iCloud won't back up because there is not enough storage available.  how do i get around this?

    i deleted a ton of photos and videos from my phone but it's still telling me iCloud won't back up because there is not enough storage available.  how do i get around this?

    The Storage space its referring to is on iCloud. How much iCloud space is left, and how much space is your iPhone using?
    iCloud storage space and the iPhone's physical storage space are 2 different things.

  • Why when I try to re download my music it says this device is already associated with another device and I have so many days to re download my music back? How do I get around this and get my music back?

    Why when I try to re download my music it says this device is already associated with another device and I have so many days to re download my music back? How do I get around this and get my music back?

    It is telling you that the device has been associated with another Apple ID. Once an Apple ID has been associated with a device, there is a 90-day waiting period before another Apple ID can be associated with that device. Here is a Support Article that explains the 90-day waiting period:
    iTunes Store: Associating a device or computer to your Apple ID
    Cheers,
    GB

  • I have transferred my iTunes library from a PC to a Mac. Many of the albums will not run (not authorized) The system asks for old email account and passwords I used years ago. I have no idea what they are. How do I get around this?

    Having transferred my iTunes library from my old PC to my new Mac. Many of the albums will not play because they are not authorized. Authorization lists very old email addresses of which I do not have the passwords or, in fact, access to the email websites. Can anyone whelp me with a way to get around this?

    Yes, I believe I did with no success playing some of my "old albums." The remaing albums worked just fine.
    I think I found a workaround by signing in to the old website using "forgot" password and changed it to a new one. Then I signed in using my Apple ID and Passwird. This seems to have worked. 

  • I set up new phone (5) as a "new phone instead of backing up from icloud. How can I get back in to use the icloud backup? If I hit "delete account" does that just clear the new phone or does it get rid of my whole icloud account.

    In the set-up process I clicked "set up as new phone" when I should have clicked "back up from icloud". I can't use itunes for the back up as it is not current. Is there a way to get back into setup? If I click "delete accout" in icloud management will it clear just my phone (so I can start over) or will it actually delete my icloud?

    Settings>General, scroll to bottom of screen and tap Reset, choose to delete all data.  Then attach to itunes and choose to perform a restore.  You'll get the option to restore from icloud.

  • HT1386 I was connected to my desktop to upload pictures but I tune activated and sucked up all my phone data and notes. I don't have I tune account, how can i get back those data??

    My I phone was connected to my desktop to upload pictures, magically I tune activated and synced all my phone data and notes. I don't have Itune account.

    This happened because you had not disabled automatic syncing in iTunes (so your phone synced when you connected it to your computer).  If you haven't synced again since this happened you may be able to restore your phone to the backup created at the beginning of the sync process to recover your data.  (If you have synced again the backup is already overwritten and your data is lost).  To do this do the following:
    Without connecting your phone, open iTunes on your computer and go to Preferences.  On the Devices tab check "Prevent...from syncing automatically".
    Now connect your phone and import your photos if you haven't already done so (see http://support.apple.com/kb/HT4083).
    Now open iTunes and right-click on the name of your phone on the left side and select Transfer Purchases (to transfer any recent purchases to your iTunes library prior to restore from backup).
    Right-click on the name of your phone again and select Restore from Backup, choose your most recent backup to restore from.
    When complete, you can go back to iTunes>Preferences>Devices and re-enable automatic syncing.

  • I am on Icloud with 2 computers cell phone and my ipod..... My question is how do I get purchased songs on my ipod from the different computers.

    I am on icloud with2 computers , Ipod and iphone   I want the purchased songs on each computer to download to my ipod. I thought all three devices were able to communicate from the icloud.  How do I do this.....

    Hello billy-the-kid,
    This can be done by verifying that each device and computer is signed into the same iTunes Store account, and enabling Automatic Downloads on all of them.
    iTunes Store: How to enable Automatic Downloads
    http://support.apple.com/kb/HT4539
    Cheers,
    Allen

  • Firefox won't run, but says it is when I try to unistall it - Win 7 task manager says it isn't..how can I get around this to uninstall it?

    I have been trying to open a browser window with Mozilla Firefox 6.0.2 (x86 en-US). It won't run, however, when I try to uninstall the program, it says I have to close firefox first. Win 7 task manager does not show the program as running.
    I tried again, and still get the same message from Firefox. I checked the task manager again, not running. Tried running it - won't run. Tried uninstall, got the same message, close firefox before trying to uninstall - firefox isn't running!
    I would appreciate any help that you could give me. I want to use firefox, especially since it is the browser that opens Webkinz correctly for my grandkids.

    In the task manager, are you looking at Processes? That is where you find Firefox listed when you see no interface, not in Applications.
    This page might have some useful information about that problem.
    * http://kb.mozillazine.org/Profile_in_use

Maybe you are looking for

  • If I buy an ipad 2 with more memory, can i transfer everything from my old ipad to the new one

    If I purchase an ipad 2  with more memory, can I transfer all the contents of the old ipad to the new one?

  • ODI -OBIEE Lineage:Error while running ODI Procedure

    Hi , I am using prebuilt mapping provided by oracle to achive dtata lineage between odi and obiee. I am getting error when i run scenario at Create "Same Column dummy Exp" procedure step. Error Info : ODI-1228: Task Create the "Same Column" dummy Exp

  • Device drivers

    Hi I have an issue with my touchsmart PC following a update a few weeks ago. The PC no longer connects to my wireless network automatically and has been trying do do an update and failing when powering up.  The PC also no longer recognizes devices pl

  • Two different video files in the same clip

    Well, I've been looking around and have been wondering if it's possible t have two different video files play at the same time, both being shown at the same time, for example, what I would like to do is; I have two separate video files, one of me pla

  • Using vn_make_ops in Solaris 10

    The vnode.h file provided with Solaris 10 provides a new function, vn_make_ops, and recommends using it to create vnodeops structs. There is no explanation given as to how vn_make_ops is supposed to be used. All of my attempts to use it have resulted