I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. NEED RESOLUTION
I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. I NEED HELP 6 TCC TICKETS HAVE BEEN OPENED - PROMISED CALLS BACK AND NEVER GET CALLS.
About to cancel my account and move to AT&T
TCC TICKETS: (removed)
I am trying here for the last resort. After this evening my account along with my business account will be cancelled. Total lines that Verizon will have lost will be 93 lines.
PLEASE SOMEONE JUST HELP ME!!!!
I already tweeted and facebook messaged Verizon. Your CS group has gone down hill over the last 3-6 months. I use to enjoy being a customer.
>> Edited to comply with the Verizon Wireless Terms of Service <<
not all the lines have ETF's. I have 30 tablets and the rest phones. The phones have ETFs and the tablets are all month to month.
The total to move my account over is going to come out to about $8500.
Rep has been trying to get my business for years. I was always loyal to Verizon until this happened.
Similar Messages
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So im about to buy a mac pro, I just need help cause im not sure if it's worth paying more for instance, a hi-res screen compared to the stock screen, and will i really miss the .2 ghz and the upgraded video card if I get the 2.0 ghz mbp?
The_Tiger92 wrote:
So im about to buy a mac pro, I just need help cause im not sure if it's worth paying more for instance, a hi-res screen compared to the stock screen, and will i really miss the .2 ghz and the upgraded video card if I get the 2.0 ghz mbp?
It appears the 15" 2.2 ghz isn't worth spending $400 more for, but you get the 1GB Radeon 6750M that has four times the VRAM than the 15" 2.0Ghz model and about 167% more performance. High settings on all current games with over 50 fps.
If your not into 3D gaming or just light weight, then the 2.0 Ghz (last years performance) will suffice on low-medium settings at about 30 fps.
The 13" is rather poor as it has integrated graphics. 30 fps on only some games.
The high res screen is a excellent choice and the anti-glare is great for viewing just about anywhere.
No messy films to replace at $30-$40 a pop.
A lot of people bring the glossy screens back once they hear about the anti-glare.
http://www.pcpro.co.uk/blogs/2011/05/23/glossy-vs-matte-screens-why-the-pc-indus trys-out-of-touch/
Here's my 17"
In my opinion the extra $400 for another 2-3 years of use out of the computer is worth it.
Quad cores are more than enough for most uses for most people for many years, it's just a slow card is going to make the machine feel slow in rendering graphics in the future. -
Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?
No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete -
My ipad does not turn off...i tried pressing the slep/wake button and home button for more than 10 secs but nothing hapened. Also, the screen is not rotating on portrait and landscape views...
While this could potentially be a hardwar issue:
Try a rest: Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the iPad back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
If the reset doesn't work, you may need to consider restoring the iPad to factory settings -
Need Help - Unsure What To Do - On Edge Plan and They Have My Device
I am in need of help or advice and do not know where else to turn other then here. I am trying to get in touch with upper management in reference to my account.
I recently purchased a Note 3 on the edge program only to be disappointed with what was to follow. On the first day of owning the device I was truly fascinated with all the option that I now had in my hands. Along with the capabilities of the device itself. On day two the device deactivated itself, not really sure how this happened and of course either was tech support but after an hour and a half on the phone they ended up telling me to put a different sim card in the phone in order to get it work correctly. At this point I was kinda of skeptical of the device, considering this was only day two of owning it. Sad to say, but my intuition was absolutely correct. A few days later I started having issues with the camera, so i took it in to the store to have them swap it out since it was still under the 14 day period, only to be told that there was nothing wrong with the device. I tried to explain to the sells rep that the pictures where coming out blurry and showed him a few examples. Of course the rep fed me full of nonsense in order to keep from swapping the phone out. A few days later I started having issues with incoming calls, I would have to say "Hello" a minimum of three times before the person on the other line would hear me. I then called Verizon and told them I wanted to have the phone replaced and explained to them that maybe I just got a lemon, no harm, no foul, just to send me a new phone and call it a day. Well I was sure in for a loop, the rep explains to me that only the stores can swap out or replace the phones with a new device. I tried to explain to the rep that the stores here are notorious for misleading customers so they do not have to replace or swap out the devices. The rep again told me there was nothing I could do unless i wanted a certified pre-owned device. I told them I would attempt the store again. After numerous times calling in to tech support and visiting the store, the issues with the device increased. I was now having camera issues, call issues, phone calling itself in my vehicle all the time, screen going grey, charging issues, and the last people stating that I was echoing.
It is now the 14th day and I called in and explained to the rep that I needed to have the phone swapped out or return it. The rep went on to explain to me that since it was the 14th day that i couldn't return unless i paid a restocking fee. I explained to him all that I had been through and he agreed to replace the phone with a new device. Well, a few days roll by and no device but I did receive an envelope in the mail from verizon with a prepaid shipping tag. I called back to verizon and explained to them what I had received and what I should have received. Only to be told once again that i would have to go to the store, but on this instance I was to ask for a manager and have them replace the device. She was to put everything in the notes so there would be no issues. I arrive at the store, check in, wait the normal hour wait and finally get helped by the manager. The manager tells me on the camera issue that it is far worst then most adroid phones on the market today. I explained to him how I was told it was the same as the camera in the S4 he told me it wasn't and that the sales rep over the phone don't know what they are talking about, he also explained to me that they are inexperienced and have no training. He explained to me that they know the product better because they touch it everyday. I then told him i was just there to swap it out and thats all i wanted. He told me that there was nothing wrong with my phone. I told him about the call issue, his response to that was, your getting dropped calls because you are picking up all the wifi open networks in the area. I told him I didn't state i was having problem with dropping calls, I told him I was having issues with incoming calls. I then showed him, he of course saw it and said that all Note 3 devices do that. I asked him about the charging issued, his response to that, call Samsung they know about the problem and will take care of the issue. Ok, what about the phone calling in itself in my vehicle now, never did that before, he states, you need to turn off the bluetooth, wifi and other networks. I told him that doesn't make sense and that I had already had the Acura dealer look at it. He told me they software in the vehicle was probably out of date and that the techs don't really update that kind of stuff. So I told him, in other words i have a dumb phone since I can't use anything on it. That doesn't make since. He explained to me that he did not see anything wrong with the device, despite the fact that he saw all these issues.
At this point I call back to Verizon wireless and ask them what they would like me to do, since they won't swap it or let me ship it back. They agreed to replace it with a certified device, and of course out of frustration I agree. Naturally after cooling off and talking with my wife, we had both agreed that this was unacceptable especially since we where paying full price. I agreed with her and called Verizon the next morning and told them to cancel the order, they agreed and of course after an hour of telling my whole story, which sorry It would be a novel it I wrote everything that happened, they agreed to have their manager call me back in four hours. Well we have all heard that before, I definitely wasn't going to hold my breath.
A day passes and I call back to find out what the status was on the new device, only to be told there is no new device. They get me over to tech support, since apparently they are the only ones who can replace a device with a new device, and after an hour and a half I am told I would have one shipped out next day air, that it had been approved by upper management. They explained to me to refuse the one that was coming, since they never canceled it, and use the prepaid label I had to ship the original Note 3 back. Of course not using my head I do just exactly that, so now I have no phones and guess what, the one they said they where going to send me, it is sitting out there in la la land.
I call back on my day off, I actually spend 6 hours of it on the phone with verizon, to be laughed at, lied to and belittled by verizon employees. I finally get a manager by the name of Natalie Thomas, she explains to me that first she needed to receive the original device in her warehouse before she could do anything. She also explained to me that she would check it everyday until it got there and once it did she would be in contact with me. She also gave me her email so we could communicate back and forth. It was all great until verizon actually received the phone, after that she has no longer answered any of my emails or calls. I am still without a device and being charged for it. Now every time i called in, everyone had seen the order for the new device, except for Natalie Thomas.
It has now been four days and I have still not heard anything, so I went a head and paid my bill minus the fees for the new device only to receive an email 7 hours later threading to suspend my account and be charged more fees. So, naturally i call them and speak with Cynthia, she explains that she also sees that same order that has been in there since the 29th of May but is unsure as to why it has not shipped. She explained to me forutantely you got in touch with the same department that did the order so they could take care of it. She then told me a manager would call me back in 30 minutes to finalize this order and get this phone finally on its way.
It has now been 4 hours and I have still not heard anything. So, with all this said and done, minus a few other calls, does anyone know how I can get in touch with upper management to get my account resolved? I know have a $699.00 bill for a device that I do not have, no Note 3, and all the fees to go with it. I'm not sure calling will do anything since I can't get anyone to call me back anyways.
Any advice we truly be appreciated, or if someone has a way to get a hold of upper management that would be a huge help.
Thanks
JasonI am in need of help or advice and do not know where else to turn other then here. I am trying to get in touch with upper management in reference to my account.
I recently purchased a Note 3 on the edge program only to be disappointed with what was to follow. On the first day of owning the device I was truly fascinated with all the option that I now had in my hands. Along with the capabilities of the device itself. On day two the device deactivated itself, not really sure how this happened and of course either was tech support but after an hour and a half on the phone they ended up telling me to put a different sim card in the phone in order to get it work correctly. At this point I was kinda of skeptical of the device, considering this was only day two of owning it. Sad to say, but my intuition was absolutely correct. A few days later I started having issues with the camera, so i took it in to the store to have them swap it out since it was still under the 14 day period, only to be told that there was nothing wrong with the device. I tried to explain to the sells rep that the pictures where coming out blurry and showed him a few examples. Of course the rep fed me full of nonsense in order to keep from swapping the phone out. A few days later I started having issues with incoming calls, I would have to say "Hello" a minimum of three times before the person on the other line would hear me. I then called Verizon and told them I wanted to have the phone replaced and explained to them that maybe I just got a lemon, no harm, no foul, just to send me a new phone and call it a day. Well I was sure in for a loop, the rep explains to me that only the stores can swap out or replace the phones with a new device. I tried to explain to the rep that the stores here are notorious for misleading customers so they do not have to replace or swap out the devices. The rep again told me there was nothing I could do unless i wanted a certified pre-owned device. I told them I would attempt the store again. After numerous times calling in to tech support and visiting the store, the issues with the device increased. I was now having camera issues, call issues, phone calling itself in my vehicle all the time, screen going grey, charging issues, and the last people stating that I was echoing.
It is now the 14th day and I called in and explained to the rep that I needed to have the phone swapped out or return it. The rep went on to explain to me that since it was the 14th day that i couldn't return unless i paid a restocking fee. I explained to him all that I had been through and he agreed to replace the phone with a new device. Well, a few days roll by and no device but I did receive an envelope in the mail from verizon with a prepaid shipping tag. I called back to verizon and explained to them what I had received and what I should have received. Only to be told once again that i would have to go to the store, but on this instance I was to ask for a manager and have them replace the device. She was to put everything in the notes so there would be no issues. I arrive at the store, check in, wait the normal hour wait and finally get helped by the manager. The manager tells me on the camera issue that it is far worst then most adroid phones on the market today. I explained to him how I was told it was the same as the camera in the S4 he told me it wasn't and that the sales rep over the phone don't know what they are talking about, he also explained to me that they are inexperienced and have no training. He explained to me that they know the product better because they touch it everyday. I then told him i was just there to swap it out and thats all i wanted. He told me that there was nothing wrong with my phone. I told him about the call issue, his response to that was, your getting dropped calls because you are picking up all the wifi open networks in the area. I told him I didn't state i was having problem with dropping calls, I told him I was having issues with incoming calls. I then showed him, he of course saw it and said that all Note 3 devices do that. I asked him about the charging issued, his response to that, call Samsung they know about the problem and will take care of the issue. Ok, what about the phone calling in itself in my vehicle now, never did that before, he states, you need to turn off the bluetooth, wifi and other networks. I told him that doesn't make sense and that I had already had the Acura dealer look at it. He told me they software in the vehicle was probably out of date and that the techs don't really update that kind of stuff. So I told him, in other words i have a dumb phone since I can't use anything on it. That doesn't make since. He explained to me that he did not see anything wrong with the device, despite the fact that he saw all these issues.
At this point I call back to Verizon wireless and ask them what they would like me to do, since they won't swap it or let me ship it back. They agreed to replace it with a certified device, and of course out of frustration I agree. Naturally after cooling off and talking with my wife, we had both agreed that this was unacceptable especially since we where paying full price. I agreed with her and called Verizon the next morning and told them to cancel the order, they agreed and of course after an hour of telling my whole story, which sorry It would be a novel it I wrote everything that happened, they agreed to have their manager call me back in four hours. Well we have all heard that before, I definitely wasn't going to hold my breath.
A day passes and I call back to find out what the status was on the new device, only to be told there is no new device. They get me over to tech support, since apparently they are the only ones who can replace a device with a new device, and after an hour and a half I am told I would have one shipped out next day air, that it had been approved by upper management. They explained to me to refuse the one that was coming, since they never canceled it, and use the prepaid label I had to ship the original Note 3 back. Of course not using my head I do just exactly that, so now I have no phones and guess what, the one they said they where going to send me, it is sitting out there in la la land.
I call back on my day off, I actually spend 6 hours of it on the phone with verizon, to be laughed at, lied to and belittled by verizon employees. I finally get a manager by the name of Natalie Thomas, she explains to me that first she needed to receive the original device in her warehouse before she could do anything. She also explained to me that she would check it everyday until it got there and once it did she would be in contact with me. She also gave me her email so we could communicate back and forth. It was all great until verizon actually received the phone, after that she has no longer answered any of my emails or calls. I am still without a device and being charged for it. Now every time i called in, everyone had seen the order for the new device, except for Natalie Thomas.
It has now been four days and I have still not heard anything, so I went a head and paid my bill minus the fees for the new device only to receive an email 7 hours later threading to suspend my account and be charged more fees. So, naturally i call them and speak with Cynthia, she explains that she also sees that same order that has been in there since the 29th of May but is unsure as to why it has not shipped. She explained to me forutantely you got in touch with the same department that did the order so they could take care of it. She then told me a manager would call me back in 30 minutes to finalize this order and get this phone finally on its way.
It has now been 4 hours and I have still not heard anything. So, with all this said and done, minus a few other calls, does anyone know how I can get in touch with upper management to get my account resolved? I know have a $699.00 bill for a device that I do not have, no Note 3, and all the fees to go with it. I'm not sure calling will do anything since I can't get anyone to call me back anyways.
Any advice we truly be appreciated, or if someone has a way to get a hold of upper management that would be a huge help.
Thanks
Jason -
There is no "beep" sound alert when the totally flat battery start to charge for my iPhone 5
There is no " beep" sound alert when the totally flat battery start to charge for my iPhone 5
Problem solved. I tore the phone down and did another, the third one, liquid repair and clean on it and to my surprise it fired right up with absolutely no signs of damage and all functions working perfectly.
-
I'm uploading a photobook I made to be published. I need assistance in getting it to apple. The book is assembled and gets to the end of uploading when I get an error message, an error occurred while uploading. I have been trying all night. Help!
Welcome to the Apple Community.
I have seen previous versions mentioned in a pop up message before on iCloud.com, but I'm not really sure at all how it would help, as I couldn't get it to do anything.
The best advice I have at this time is to back up your work on your iOS device by regularly saving it to iTunes, if anything goes wrong you can then either load it into the numbers app again on the device or recover it via iTunes on your computer.
My syncs are immediate, I never get chance to see if it works in the background, sorry. -
Hi, I need help!. I will change my iphone and I need to move contacts from one iPhone to the new, what should I do?
You should have been syncing your contact with your computer all along. Just sync them from the computer to the new iphone.
iPhone: Transferring information from your current iPhone to a new iPhone -
I upgraded my iphone 4s to ios 6.0.1 2 days ago and since then it has been overheated! is ios 6.0.1 not meant for iphone 4s? how can i solve the isssue?
Hi Dan,
I tried to reset settings but it didn't seem to help much. Then I read a few posts about deleting my email accounts and recreating them, and that actually seemed to help a bit. Now the only time I notice it gets heated up is when I am either on whatsapp or Instagram...that's it! -
I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set, so i can also not buy apps without entering my question awnsers please help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Hi! I need help, today I connected my mac Book Air to a tv for a presentation and as soon as I conected it the image on my screen went bigger. And I cant find the way to put it back as it was before. The Images are too big! heelp
Morning DeeHutton,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Best of luck,
Mario -
hi i need help, i just go a new iPhone 5 and i want to put all my backed up stuff on, but it doesn't show on the list, how do i get all my stuff back and yes i did backup the old phone
Follow the explicit instructions in the article from which the thread was started and restore the device from the backup of the previous device.
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I need to have endnotes at the end with sections and numbering beginning again for each section. I also need to be able to write Chapter #s above each section of endnotes. How do I do this, please?
I have precisely the same problem and am wondering if anyone has found a workaround for what seems to be a bug or an unattended issue in Pages. Hopefully the next update (whenever it arrives, I hope it arrives soon) will take care of this.
-
Need help with Itunes transferrs and can I use my Edge phone as a router?
I'm not a tech person, but need help with my Itunes account in transferring money and downloads onto new phone
Is this an iPhone?
Set it up using the AppleID you used on the previous iPhone. -
HELP! I just downloaded pics from my Canon 7D to i photo. I was near the end of editing and the computer froze (started spinning). I forced a restart and went I got back to iPhoto all my work was gone. Any suggestions?
a best practice to is to never have any computer program (including iPhoto) delete the photos from the card but to import the photos and keep them and then after at least one successful backup cycle has completed and then reformat the card -- I use three very large (32 GB) cards in rotation so I do not reformat for typically a year or more giving me one more long term backup of my photos
Try Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN
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