I no longer have iTunes that is synced to my iPhone and now I need to update my iPhone with iTunes. Is there a way I can do this without losing all my data?
I no longer have the iTunes that is synced to my iPhone and now I need to update my iPhone with iTunes. Is there a way I can do this without losing all my data? Can I access my iTunes that is on my stolen laptop, so that I don't lose my info and photos etc? Please help!
Hi Michela27,
Thanks for visiting Apple Support Communities.
If you have content on your iPhone that isn't on your computer, the best thing is to use the advice in this article to transfer it to your new computer before setting up sync:
iTunes: Transferring media from your iPhone, iPad, iPod touch, or iPod
http://support.apple.com/kb/HT1209
Cheers,
Jeremy
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If recovery mode does not work try DFU mode.
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Hi,
Does the website have a WebDAV feed of their calendar?
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EtreCheck version: 2.1.8 (121)
Report generated March 16, 2015 at 7:48:53 PM CDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook (13-inch, Late 2009) (Technical Specifications)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Replace Soon - Cycle count 1081
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C1510) - Time since boot: 5 days 22:13:13
Disk Information: ℹ️
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (58.48 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Adware! - Remove]
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9) [Click for support]
/System/Library/Extensions
[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1) [Click for support]
[not loaded] com.ZTE.driver.ModemDriverMacEx (1.0.6d1) [Click for support]
[not loaded] com.driver.JRDMassStorageDriver32 (1.0.1) [Click for support]
[not loaded] com.driver.JRDMassStorageDriver64 (1.0.1) [Click for support]
[not loaded] com.driver.JRDUSBModemData32 (1.0.1) [Click for support]
[not loaded] com.driver.JRDUSBModemData64 (4.0.8) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMControlDriver32 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMControlDriver64 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMDataDriver32 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMDataDriver64 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDUSBCDC32 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDUSBCDC64 (1) [Click for support]
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
Startup Items: ℹ️
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
14 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.spindump.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
15 processes killed due to memory pressure
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.genieo.completer.download.plist [Adware! - Remove]
[running] com.genieo.completer.update.plist [Adware! - Remove]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[failed] com.yourcompany.uninstall.plist [Click for support] [Click for details]
[failed] com.zeobit.MacKeeper.Helper.plist [Click for support]
User Login Items: ℹ️
None
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FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
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Default Browser: Version: 600 - SDK 10.10
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Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
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fbplugin_1_0_1: Version: Unknown [Click for support]
fbplugin_1_0_3: Version: Unknown [Click for support]
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Flash Player [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 190.72 GB
Destinations:
Time Machine Backups [Local]
Total size: 319.73 GB
Total number of backups: 2
Oldest backup: 2015-01-06 09:34:17 +0000
Last backup: 2015-03-07 05:59:25 +0000
Size of backup disk: Too small
Backup size 319.73 GB < (Disk used 190.72 GB X 3)
Top Processes by CPU: ℹ️
7% WindowServer
1% Google Chrome
0% Mail
0% nbagent
Top Processes by Memory: ℹ️
79 MB Google Chrome
39 MB WindowServer
34 MB Google Chrome Helper
21 MB Mail
19 MB System Events
Virtual Memory Information: ℹ️
53 MB Free RAM
369 MB Active RAM
342 MB Inactive RAM
509 MB Wired RAM
47.14 GB Page-ins
1.29 GB Page-outs
Diagnostics Information: ℹ️
Mar 14, 2015, 07:28:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/findNames_2015-03-14-192829_[r edacted].crash
Mar 16, 2015, 12:36:53 AM /Users/[redacted]/Library/Logs/DiagnosticReports/findNames_2015-03-16-003653_[r edacted].crash -
At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-MikeYou can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
You can transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
You can transfer other stuff by using the third-part programs discussed in this previous discussion:
Best iPod to PC
If you previously synced to another computer and do not have the backup files you will lose your app data. You will have to restore to factory defaults/new iPod and then sync to the new computer. -
My ipod classic is still working, its not frozen or anything. It just won't sync up with my macbook and itunes. I recently realized that I had previously connected it to a PC just to charge it then it when i tried to connect it to my mac, it wouldn't sync up. Can someone help me figure this out? I don't want to lose all of my data though, like music, photos, or videos. Any help is appreciated! Thank you for your time!
okay, I don't know about the rest, but about the songs never actually loading onto your iPod, I found in another discussion how to fix that. I'm using Windows 7, so I don't know if the steps are the same, but the end result is the same. So go into your Start menu, then into accessories, right click 'Command Prompt' and click 'Run as administrator'. Then type in the following: netsh winsock reset then press Enter. After a few seconds it should tell you to to restart your computer for changes to take effect. Restart your computer, then restart iTunes, then everything should be working fine. It still takes forever sometimes to update the iPod, but eventually it will work. I've had to do this multiple times, so I'd suggest copying & pasting this solution into a notepad or Word document and saving it on your computer, so you don't have to go through the discussions again to find it. This tends to happen to me nearly every day unfortunately Hope this fixes that problem, but I'm not having any of the other problems fortunately, except for removing the artwork of the songs it updates without me asking it too. PS I think my problem may be with iOS 5, because iTunes 10.5 came out before iOS 5, and I think everything was fine before I updated my iPod, but I really don't know where the problem lies
-
After upgrading to OS Mavericks, I realized that the Partition for Windows is gone. I have really important data on this drive without a back up. Is there any way I can get this data before reformatting. Is there any third party software for receiving the data or any possible way? Money is not a limitation to this fix. Please help!!!
sure pretty simple. make a backup of your current settings
http://support.apple.com/kb/HT1766?viewlocale=en_US
then restore device from old backup you need pics off of
then import pics to computer
http://support.apple.com/kb/HT4083
you may need to save pics to camera roll first
then restore the new backup and sync pics back to phone via itunes
Peace, Clyde -
I had an iPad2 and use a PC with windows xp to synchronize iTunes. Now i have a Mackbook Pro. How do I synchronize my Ipad to the new macbook without losing all my data?
On the MacBook launch iTunes.
From the menu bar click Store / Authorize This Computer.
Now sync your iPhone.
Apple - Support - iPhone - Syncing -
I have an iPhone 3G and I had skype installed before it updated to v.4. Now, during a backup, iTunes tells me i can no longer run Skype on my iPhone because the latest version of Skype is not compatible. Is there any way I can install an older version?
How can I contact Viber support? When I go to their website there's no such thing as 'email us' or 'contact us'.
They may have a do-it-yourself troubleshoot system but that doesnt help my problem at all. -
My iphone backup is stored on a computer I no longer have access to. Is there another way I can access this backup without that particular computer?
You don't have iCloud set up? There would be a backup there if you enabled it.
-
Please help!
You are seeing someone else's shared iTunes Library.
Is there a way I can download this music?
No, not without enabling Home Sharing, which would require using the same Apple ID and the other account holder's consent. -
How can I sync my iPhone 4 with a new MacBook Pro without losing all my data and settings?
I used to sync my iPhone 4 with a PC running Windows XP until the hard drive died. Thankfully, I already had a backup of all my iTunes media (Songs, TV Shows, Movies, Podcasts, Apps, etc), so when I bought a new MacBook Pro, transferring my iTunes library was easy.
My problem now is that I want to sync my iPhone 4 with my new MacBook Pro without losing all the data and settings. I have already used iTunes to back it up and transfered my purchases onto the mac. I just need help to sync the iPhone with the Mac without losing app data, emails, contacts, settings.
Everytime I click on the tabs (to sync contacts, apps, music, et al), I get an error message that reads:
"Are you sure you want to sync apps? All existing apps and their data on the iPhone “Ryan's iPhone” will be replaced with apps from this iTunes library."
What do I do? Any help would be greatly appreciated.
Thanks,
RyanRead through this helpful document on this subject: https://discussions.apple.com/docs/DOC-3141
-
Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?
B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you!
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