I own a copy of CS3 Design Premium and am being told that I am ineligible for the $29.99/mo. promotional subscription to Creative Cloud.

My copy of CS3 Design Premium is unregistered but legitimate. I have inputted my serial code with and without dashes. Can someone tell my why I might be getting this result? Thanks!

In which case, contact Adobe http://helpx.adobe.com/contact.html
The forums cannot help you with serial number issues or eligibility for promotional offers.

Similar Messages

  • I have a license for CS3 Design Premium but no disk. Where exactly can I download the software? The solution offered on the Adobe website does not work ...

    I have a license for CS3 Design Premium but no disk. Where exactly can I download the software? The solution offered on the Adobe website (CS3-Produkte herunterladen) does not work ...

    If the page you linked does not work then it should so what happens when you try?  It is possible that it might be a simple matter of you enabling cookies or trying another web browser.
    You can also try to download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

  • I use CS3 design premium and cannot use the license anymore. It won't start up and I can't deactivate.

    I got an error saying that Licensing stopped working. We downloaded an small .exe file (LicenseRecover), but it didn't work.
    We started the computer again and we got another error, saying that we had to uninstall and reinstall. But If we uninstall, we uninstall without deactivating, so that is not an option.
    This is the error we get when starting CS3 right now: You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product, or contacting your IT administrator, or Adobe customer support for help.
    So I tried online customer support. Seems there is no online support anymore for CS3!
    How can I get it to work again? I really need the software for my job.

    If you only installed and activated the software once previously, you still have an extra activation available to you.  So if that's the case you can uninstall and reinstall and reactivate using your serial number.
    You can also get Adobe support thru chat to reset your activations - they are likely not available until after the weekend.  Do not ask for more than that though or they will tell you they do not support installation issues for older software.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I have Adobe Creative Suite 3 Design Premium, and I can see that my software is out of date. What do I need to do to upgrade? Does it cost to do this?

    This might seem like a silly question, but are there free software updates available? If so, how do I access them?

    Hi michaelt35572189
    You can only upgrade from CS5 or CS5.5 to CS6 design Premium. Please Refer : http://www.adobe.com/mena_en/products/creativesuite/design-web-premium/buying-guide-upgrad es.html
    In your case, you need to purchase the complete suite. 

  • CS3 Design Premium Creative Suite Replacement Media/Disk

    I have CS3 Design Premium Creative Suite running on one office computer and need to install on another. Unfortunately I misplaced the disk making it impossible to install again. I am looking for replacement media. I need the actual disk to use on the other computer. Adobe is only shipping CS5 and told me to upgrade as they dont have any CS3 CDs available. I have a volume license allowing me to install on several computers so all I need is a new disk to install with. I AM NOT LOOKING FOR A NEW OR WORKING COPY OF CS3 DESIGN PREMIUM, I just need the disk, doesnt matter if the license is used up because I have my own.
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  • CS3 Design Premium won't install - Asking for CS4 disk 1

    I own both CS3 Design Premium and CS4 Production Premium on my iMac with Snow Leopard. Mac OS X 10.5.8
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    I need to use InDesign and tried to install from CS3 Design Premium disk.  After disk one runs for a short time, the program asks me to insert disk 1 from CS4 Production Premium.  After reading that disk, it asks to put CS3 disk 1 in.  These messages continue and I can't get anywhere.
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    Thanks

    Inserting the disks over a dozen times a piece finished the installation.

  • Printing problems with CS3 Design Premium

    I have had no problems with my copy of CS3 Design Premium running first on my Mac OS 10.6 and now on OS 10.7 and the program still runs will except when I do a Command P, the program quits. I do not even get to the printer page. I sometimes get a message when reopening the program, "Cannot handle the request because a modal dialog or alert is active." Anyone else have this kind of problem?

    Hi Ralph,
    This issue has been discussed in the below mentioned links.
    http://forums.adobe.com/message/4817860
    http://forums.adobe.com/thread/505514
    Hope it solves your request.
    If you're continuing to have issues please post back
    Thanks,
    Eshant

  • Is it possible/legal to sell CS3 Design Premium after having uninstalled it and upgraded to CS4?

    Hi,
    I have a copy of CS3 Design Premium which belongs to my company. The software was installed and used for a few years, then uninstalled and the code was used to purchase an upgrade to CS4. Is it legal to sell this software? Would a buyer be able to install the software using the serial code?
    Thanks,
    Dave.

    No, it's not possible without using hacks. And Adobe can't support or endorse hacks
    Bear in mind that not only there are new features in a new version which can't possibly be recreated by an older version - also, there are enhancements to existing features, which would make them render differently in the two versions.
    That said, there are people posting such hacks, as Sébastien pointed out.

  • Errors removing adobe cs3 design premium

    I can't remove my windows (XP 64 Bit) copy of CS3 Design Premium as I keep getting an error message. I'm attempting to remove CS3 so I can ginstall a trial of Photoshop CS5.
    Any help is appreciated.
    Thanks in Advance!

    Bob -- thanks for taking the time to assist me with my XP 64Bit CS3\CS5 problem.
    I was attempting to uninstall CS3 because CS5 will not install. I've also got a  couple of little plugin niggles so things are kinda mussed up.
    Therefor I want to deactivate my CS3 then install it on my laptop.
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  • Cs3 design premium install problem.

    hi.
    i tried to install cs3 design premium and i didn't know where i put this and i made a mistake. i don't know what i did exactly so anyhow it choose the application with blue tooth. now anytime when i try to install cs3 design premium, it opens bluetooth devise search browser. how can i solve it and where i put that program?

    try searching for CS3 in your spotlight (Cmd - Space) and open any folders it brings up. you can pinpoint the location that way. as far as what it uses to open, you can ctrl-click and choose open with and open that way. i don't know if it will give you the option to always use another program or not. hope it helps.

  • ADOBE CS3 DESIGN PREMIUM

    i have the Adobe CS3 design premium and the CD but i have a new mac and can't use the CD to download the product. I have the series number as well just need to find where to download the product

    Download CS3 products

  • CS3 Design Premium reinstall problems - Windows 7

    I've just upgraded from a Windows XP system that had CS3 Design Premium installed (years ago) to a new Windows 7 PC.
    Most of my installed applications made the transition smoothly using LapLink's PCmover, but not CS3.  I spent much of my day today on the phone with Adobe Support.  The technician took control of my PC, and after experiencing the same problem I observed (that Windows would not even uninstall CS3 - so I could attempt a from media installation), he launched into simply deleting folders containing Adobe products.  I was asked to insert one of the CS3 media CDs (Photoshop was suggested), and he started the installation.  Photoshop did seem to install, and register properly, but it's appearing as a stand-alone product, not a part of CS3 Design Premium.
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    It is probably good advice to just start over, but it's not practical to be without my PC for the days it would take to ship it back to Corporate to have the company image re-installed.
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  • Question about purchasing Adobe CS3 Design Premium as a university student...?

    Do you think Adobe CS3 Design Premium $450.00 is a good deal if I can't get a pirated version from anyone else?
    Should I feel guilty for spending that money (it's for university, a graphic design program) or should I be content that I'm being a good citizen?
    According to Apple's site, it's about $2500 retail price, $750 with the educational price, and $450 if you buy it with a Mac and the educational price...
    I was just feeling a little dumb when other kids were saying that they have pirated software and think it's silly to buy it. But then again, I don't really have anyone to get it off of anyway..
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    If you have a legitimate, purchased copy it has always been the case
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    The question of pirated software is not just a legal one but a moral
    one. Here is one perspective to consider (since you're obviously not 100% comfortable with the "it suits me better to pay nothing so I'll steal it" philosophy that some of your peers espouse). Perhaps you are thinking of a career in graphic design? Well, how would you feel if something you'd worked on for a year was taken by big companies without paying you a cent, used to sell expensive products, for book covers, for fancy web sites and TV adverts?
    If this makes you uncomfortable, consider that the only thing that
    stops this from happening is the copyright laws. If you want to be
    protected by them, it seems possible you should start by respecting
    them.
    Aandi Inston

  • Adobe Creative Suite CS3 Design Premium Student Upgrade?

    I bought a student edition of CS3 Design Premium.
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    Am I able to upgrade the Photoshop portion, upgrade the complete Suite or do I have to purchase a new student copy of  CS5 Photoshop.
    Thanks in advance.

    Bob -- I appreciate your bad news
    Looks like I'll qualify for a teachers copy of CS5 -- I guess I'll pick one of those up.
    I had a quick glance at your article & am sure that both I & my children (students) will find it of use.
    Best to you & thanks again.
    jim 
    Date: Tue, 4 May 2010 06:55:26 -0600
    From: [email protected]
    To: [email protected]
    Subject: Adobe Creative Suite CS3 Design Premium Student Upgrade?
    First things first...there are no student upgrades. If you're still eligible you can buy the software at student prices.
    In the case of actual upgrades, no, you can't upgrade an individual sutie component.
    I have an article on my web site that might be of interest to you: http://www.theindesignguy.com/purchase-advice.shtml
    Bob
    >

  • Please Insert Adobe CS3 Design Premium to Continue Installation

    Hey there,
    I purchased the download version of CS3 Design Premium 3 years ago. I backed up the program to a DVD-R and my external hardrive. My computer crashed and I found was unable to install from my back up copies but was able to download it from adobe.com and installation from the downloaded files went smoothly.
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    All the CS3 components are working great on my system, I just would like to add Dreamweaver. I also would like to protect myself should the download link become unavailable in the future (right now I'm downloading the suite to my computer). Plus it'd be sweet not to have to wait 3 hours to download each time if possible.
    So my question is could someone please assist me in making a backup of my software that works so I can reinstall the suite or individual programs in the future?
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    Update: I signed into My Adobe and downloaded CS3 to my desktop, unzipped files, and proceeded to install a few components (after deactivating CS) and the same thing happened - Please Insert Adobe CS3 Design Premium to Continue Installation. I have legal copy of this software that was nearly 2,000, and I can't seem to find any solution after searching for hours on end. I've considered buying an upgrade (the box/disc version) but I'm not sure I'd be able to upgrade if I can't get CS3 to move beyond this error message. I'm feeling frazzled If anyone could help me clear this hurdle I would be so grateful.

    Hey Mylenium,
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    I plan on upgrading but believe I will need access to my original software for the upgrade to work. Or does one get a full copy of the software when upgrading to CS 5.5 with a valid license? I know that my Intuit and Microsoft Suite products work that way.
    Elizabeth

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