I paid for Acrobat Pro membrship and received confirmation , paid for by my Amereican Express. I tried to download the software but got a message that my purchase couldn't be verified.
The confirmation # is AD014846990 and order date is Nov. 23, 2014. Please advise asap.
Mike Hickey
Hi Mike,
Did you receive a verification email when you subscribed? If not, please check your junk mail folder. You'll want to follow the link in that email to verify your purchase.
Also, make sure that you're signing in with the same Adobe ID and password that you used when signed up.
Best,
Sara
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