I purchased 2 itunes ecards and they were not received and I am unable to edit them. support is non existent!! Any ideas how I can cancel these since they weren't received?

I ordered two itunes cards tonight and my granddaughter didn't receive either of them!
I was unable to obtain online support of any kind.
The gift view will not allow me to edit the gift, delte or change it.
Any ideas how I can delete these from my account? Itunes support is non-existent!!

She's checked the spam folder on her email account as well as the inbox ? You should also be able to try resending it (and double-check the email address) : http://support.apple.com/kb/HT1541
If you can't then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I cant update my software. It downloads updates , then says, 'an error has occurred and updates have not been installed'. I am now behind 6 months on updates. Any idea how to fix this?

I cant update my software. It downloads updates , then says, 'an error has occurred and updates have not been installed'. I am now behind 6 months on updates. Any idea how to fix this?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.
If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

My iphone 4s wont switch on or reset. i spoke to apple earier and they will replace the phone under warranty. i didnt back up my phone on itunes or icloud. as the phone will not switch on i am unable to do this now. any ideas how i can get these off?

My iphone 4s will not switch on. Supposidly it has been "charging" all day and stll it does not have enough life to switch on. Rang Apple this morning and they will replace the phone under warrenty free of charge. Only problem is with this being my first Apple product i didnt realise my phone did not automatically back up on itunes or icloud as i had to set this up.
Now i am trying desperately to get my phone to switch on so that i can save all of the baby pictures of my 7 month old son and its not working. i have tried to reset the phone but it does nothing!!
Can anyone PLEASE help as i am very upset and do not want to lose these precious memories?

You cannot get Applecare plus now.
It is unlikely that they will replace as it is damaged. The only way to find out is to make an appointment at the genius and and see what they say.

Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8 years, and no longer have password. Any ideas how I can re-access/recover that music?

Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8 years, and no longer have password. Any ideas how I can re-access/recover that music?

Apple ID FAQs > http://support.apple.com/kb/HT5622

I have a black MacBook from 2008 and tried downloading snow leopard 10.6. It told me I had to restart my computer. However once I restarted my MacBook my touchpad and keyboard were not working so I am unable to sign in. I have no idea what the problem is

I have a black MacBook from 2008 and tried downloading snow leopard 10.6. It told me I had to restart my computer. However once I restarted my MacBook my touchpad and keyboard were not working so I am unable to sign in. I have no idea what the problem is

You cannot download the upgrade to Snow Leopard.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s MobileMe service; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer)
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
         3. MacBook Pro (Mid/Late 2007 or newer)
         4. MacBook Air (Late 2008 or newer)
         5. Mac mini (Early 2009 or newer)
         6. Mac Pro (Early 2008 or newer)
         7. Xserve (Early 2009)
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     Am I eligible for the free upgrade?
         See Apple - Free OS X Mountain Lion upgrade Program.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

My iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error-51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!

I was in the middle of the iOS 8 update and tried to turn my phone off (yes, I realize this was dumb) But what happened was it tried to reset. Now, my iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error -51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!

Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message.

I have downloded ITunes to a new laptop and signed in this let's me download previous purchases in to the librery but can't get the films I have bought quite a lot over time any idea how I can get them ???

I have downloded ITunes to a new laptop and signed in this let's me download previous purchases in to the librery but can't get the films I have bought quite a lot over time any idea how I can get them ???

You cannot.
You buy one and only one download of movies. it is your responsibility to backup your purchases.
Copy everything from your old computer or your backup copy of your old computer to your new one.

I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??

I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??

Are you using a Mac? It sounds like you are using his computer to sync to. If this is the case, then it will sync to all of his stuff unless a new user is created with your personal stuff on it.
When you want to sync your iPhone to that computer, switch to your user first, and then everything will sync with your stuff. If he wants to hook up his iPhone to sync it, then he needs to switch back to his own username first.

My past billing adress of my apple ID is the states, presently i'm in montreal Canada and im not able to change the billing address because my balance is $ 0.68, any idea how can i change it?

my past billing adress of my apple ID is the states, presently i'm in montreal Canada and im not able to change the billing address because my balance is $ 0.68, any idea how can i change it?

You can contact iTunes support and request that they remove the $0.68 from your account here:
http://www.apple.com/support/itunes/contact/
They should respond within 24 hours.

Having a problem with dates when I send my numbers doc to excel. dates are all out and that they have to cut and paste individual entries onto their spreadsheet. Any idea how I can prevent this

having a problem with dates when I send my numbers doc to excel. dates are all out and that they have to cut and paste individual entries onto their spreadsheet. Any idea how I can prevent this.
I'm using Lion on an MBP and Numbers is the latest version

May you give more details about what is wrong with your dates ?
M…oSoft products aren't allowed on my machines but I use LibreOffice which is a clone of Office.
When I export from Numbers to Excel and open the result with LibreOffice, the dates are correctly treated.
To be precise, dates after 01/01/1904 are correctly treated. dates before 01/01/1904 are exported as strings but, as it's flagged during the export process, it's not surprising.
Yvan KOENIG (VALLAURIS, France) mardi 3 janvier 2012
iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.2
My iDisk is : http://public.me.com/koenigyvan
Please : Search for questions similar to your own before submitting them to the community
For iWork's applications dedicated to iOS, go to :
https://discussions.apple.com/community/app_store/iwork_for_ios

When i try to sync my phone to my computer I get a message saying my computer is no longer authorised for purchased items on this iPhone. I go to "store" and it tells me that my computer is authorised. Any one any ideas how I can sync my phone?

when i try to sync my phone to my computer I get a message saying my computer is no longer authorised for purchased items on this iPhone. I go to "store" and it tells me that my computer is authorised. Any one any ideas how I can sync my phone?

Thanks Don-yes i'm using the correct apple id and yes I've plugged the phone into the computer-that's the problem, my computer doesn't recognise my phone anymore altho it comes up in iTunes library it won't sync anymore

Hello, I purchased Adobe as a download a few years ago and installed in on a Mac Pro. I would like to uninstall it on that mac and install it on a new Mac Pro. Any idea how I can do that?

Hello, I purchased Adobe as a download a few years ago and installed in on a Mac Pro. I would like to uninstall it on that mac and install it on a new Mac Pro. Any idea how I can do that?

Just download, install, and activate using your serial number. You are allowed to have the software installed and activated on two machines. If you do not wish to retain the original installation as a backup you can deactivate it by opening one of the programs and choosing Help -> Deactivate.
Here is a general link for where you can find download links...
Download and Installation Help -
https://helpx.adobe.com/download-install.html
If you would like a more direct link you will need to name the software and the version.
If you need your serial number you should be able to find it in your Adobe account online if you registered the software when you first installed it.

I need to make a pdf document, made in photoshop, 'page turn' and then add it to my website. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

I need to make a pdf document, already made in photoshop, 'page turn' and then add it to my website as an e-brochure. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

Hello waitingone,
please try this (all terms are translated from my German programs to my best knowledge):
1. Did the creator of the pdf file enable the import options?
2. See import options: choose an other visibility option for your layer.
3. Let you show the import options and click into one with a black background and try these out (often a gray is selected).
4. See trimming: try the different modes there. Often works: "Media".
5. Is the pdf file (eg from Word) correctly created?
6. Is the PDF file protected? >>> no import possible.
7. If that does not help, store the pdf file in Acrobat, repair possible errors, run the PDF Optimizer before placing in InDesign.
Good luck!
Hans-Günter

My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account and reseting it and it still only picks up the old messages? Anyone else having tis problem? ANy ideas how to fix it?

My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account (a number of times..) and setting the account back up? and it still only picks up the old messages? Anyone else having tis problem? Any ideas how to fix it?
This just started happening for no reason...no changes to the phone or Ipad?

my iphone and ipad will not send or receive emails or messages for the last few days. it is telling me that cannot connect to server

My iPod touch is not connecting to iCloud account, under iCloud settings has old email account and username that I have since updated and are working correctly on my iPad, any idea how I can reset this?

My iPod touch is not connecting to my iCloud account, under iCloud settings it has my old email account and username that I have since updated and are working correctly on my iPad, any idea how I can reset this on the iPod or otherwise? This old account info keeps coming back on my iPod and messing up access to my apple account and now the icloud. last time a system restore needed to be done to fix it....

It won't give me the option to sign out of the old account, it's that light grey color that you can't click on. And since it has the old email address that it's telling me to go into to verify the account, I can't actually change it... I'm stuck

I purchased 2 itunes ecards and they were not received and I am unable to edit them. support is non existent!! Any ideas how I can cancel these since they weren't received?

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