I purchased a MacBook Pro from the original owner. How can I change registered user?

I purchased a MacBook Pro from the original owner.  How can I change registered user?

kirkbaby wrote:
I purchased a MacBook Pro from the original owner.
Did that Owner do this before you took delivery...
Apple What to do before selling or giving away your Mac
http://support.apple.com/kb/HT5189?viewlocale=en_US&locale=en_US
Also See Thomas Reed's How to Prepare your Mac for sale

Similar Messages

  • Since upgrading my mid-2010 MacBook Pro from the original Snow Leopard to Yosemite 10.10.2 there have been multiple instances of restart (crash) also slow operation. Any suggestions?

    Since upgrading my mid-2010 MacBook Pro from the original Snow Leopard to Yosemite 10.10.2 there have been multiple instances of restart (crash) also slow operation & pop up message stating web content has failed. Any suggestions?

    Many thanks for your interest, I've downloaded & run the app as suggested, report copies & pasted below.
    Problem description:
    Following upgrade from Snow Leopard to Yosemite 10.10.2 machine is slower & suffers from shut down / reboot and closing web pages due to unexpected error
    EtreCheck version: 2.1.8 (121)
    Report generated 6 February 2015 08:40:29 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 75
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:13:14
    Disk Information: ℹ️
        Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (134.68 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        BUFFALO HD-PVU2 500.11 GB
            EFI (disk2s1) <not mounted> : 210 MB
            Time Machine Backups (disk2s2) /Volumes/Time Machine Backups : 499.76 GB (257.33 GB free)
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    jp.co.buffalo.driver.turbousbhdd (1.0.0) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.hp.help.tocgenerator.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        Skype    UNKNOWN  (missing value)
        Safari    Application  (/Applications/Safari.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Silverlight: Version: 4.0.60129.0 [Click for support]
        iPhotoPhotocast: Version: 7.0
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 184.16 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 499.76 GB
            Total number of backups: 184
            Oldest backup: 2010-12-10 15:37:39 +0000
            Last backup: 2015-02-06 02:49:24 +0000
            Size of backup disk: Too small
                Backup size 499.76 GB < (Disk used 184.16 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             1%    ConnectService
             1%    Skype
             0%    systemstatsd
             0%    launchd
    Top Processes by Memory: ℹ️
        193 MB    Skype
        168 MB    mds_stores
        132 MB    com.apple.WebKit.WebContent
        107 MB    Mail
        99 MB    ocspd
    Virtual Memory Information: ℹ️
        889 MB    Free RAM
        1.99 GB    Active RAM
        455 MB    Inactive RAM
        825 MB    Wired RAM
        1.11 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 6, 2015, 08:27:32 AM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-02-06-082732 _[redacted].crash
        Feb 6, 2015, 08:25:19 AM    Self test - passed
        Feb 5, 2015, 04:37:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-05-163708_[redacted].crash
        Feb 5, 2015, 10:01:02 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-05-100102_[redacted].crash
        Feb 5, 2015, 12:03:59 AM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-05-000359_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:58:58 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-235858_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:54:35 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-235435_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:49:03 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-234903_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 09:40:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-214016_[redacted].crash
        Feb 4, 2015, 09:38:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-213812_[redacted].crash
        Feb 4, 2015, 09:27:56 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212756_[redacted].crash
        Feb 4, 2015, 09:25:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212525_[redacted].crash
        Feb 4, 2015, 09:20:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212016_[redacted].crash
        Feb 4, 2015, 09:18:10 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-211810_[redacted].crash
        Feb 4, 2015, 09:12:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-211254_[redacted].crash
        Feb 4, 2015, 08:40:48 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-204048_[redacted].crash
        Feb 4, 2015, 08:22:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-202204_[redacted].crash
        Feb 4, 2015, 12:11:35 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-001135_[redacted].crash
        Feb 3, 2015, 09:44:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-03-214433_[redacted].crash
        Feb 3, 2015, 05:40:21 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-03-174021_[redacted].cpu_resource.diag [Click for details]
        Feb 3, 2015, 09:05:45 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-03-090545_[redacted].crash
        Jan 28, 2015, 06:10:42 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-28-181042_[redacted].panic [Click for details]
        Jan 21, 2015, 10:51:25 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-21-225125_[redacted].panic [Click for details]
        Jan 20, 2015, 11:12:47 AM    /Library/Logs/DiagnosticReports/Kernel_2015-01-20-111247_[redacted].panic [Click for details]
        Jan 18, 2015, 09:57:31 AM    /Library/Logs/DiagnosticReports/Kernel_2015-01-18-095731_[redacted].panic [Click for details]
    The only observations are that the backup drive is deemed too small and the quite long list of diagnostic reports dated between  Jan 18, 2015 (which I believe is the day I upgraded to Yosemite) & today the latest Yosemite update was installed on Jan 28, 2015
    Any further assistance will be appreciated

  • Hi, everything in my MacBook Pro has gone super-sized, how can I change that?

    Hi, everything in my MacBook Pro has gone super-sized, how can I change that?

    System Preferences
    Universal Access
    Change the settings there

  • HT4759 I did a a factory reset to my I phone 4G but it ask for the original owner account but I don't know the original owner, how can I activate my device?

    I did a a factory reset to my I phone 4G but it ask for the original owner account but I don't know the original owner, how can I activate my device?

    Unfortunately, you can't.  There's no way around it.  You'll have to get the ID and password used to originally activate the phone or you will not be able to activate it again.  If you can't contact them, try to get your money back because you won't be able to use it.

  • I just downloaded Mountain Lion for my MacBook Pro from the App Store.  Can I also download it for my iMac without paying the $19.99 fee again?

    I just downloaded Mountain Lion for my MacBook Pro from the App Store.  I was curious if it is possible to downloand Mountain Lion to my iMac without paying the $19.99 fee again?  Not trying to be a cheapskate, just curious if App Store purchases are universal like iTunes Apps.

    You can re download Mountain Lion for free on all your authorized Macs using the same Apple ID used for the original purchase.
    How to re download apps from the Mac App Store:
    Open the App Store. From the menu bar click Store > Sign In
    Click Purchases from the top of the App Store window.
    Select  Mountain Lion.
    Then right or control click where you see Installed then click Install.

  • I purchased my macbook pro on the 18th of june 2011, do i still need to purchase the lion or is there a way of getting it from mac complimentry ?

    I purchased my macbook pro on the 18th of june 2011, do i still need to purchase the lion or is there a way of getting it from mac complimentry ?

    OS X Lion - Get up to date

  • I have OSX 10.6.6 MacBook Pro (Snow Leopard) and i am trying to format my whole hard drive (back to factory settings) from the original CD. Can someone please give instructions?

    I have an OS X 10.6.6 MacBook Pro (Snow Leopard) and i am trying to format my whole hard drive (back to factory settings) from the original CD.
    Can someone please give instructions?

    Welcome to the Apple Support Communities
    To restore the MacBook Pro to factory settings:
    1. Make a backup of your files because everything will be erased.
    2. Insert the Snow Leopard disc and press the C key while your Mac is starting to start from the DVD.
    3. Go to Utilities menu > Disk Utility, select Macintosh HD on the sidebar, go to Erase tab and erase the disk.
    4. Close Disk Utility and install Mac OS X

  • Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro.   The macBook Pro does not have a DVD player it is sold separately.     To install the program can I download a free trial version and then use the serial numb

    Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro.   The macBook Pro does not have a DVD player it is sold separately.     To install the program can I download a free trial version and then use the serial numbers from the set I received?

    yes, that's exactly what you should do,
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Could a 2012 macbook pro from the factory been loaded by the factory with both Snow Leopard AND OSX Lion?

    could a 2012 macbook pro from the factory been loaded by the factory with both Snow Leopard AND OSX Lion?

    I think MBPs stopped coming with Snow Leopard installed as of the late-2011 models. That's when OS X Lion started being pre-installed on MBPs. Some earlier MBP models (2010, early-2011) had a firmware update to allow Internet Recovery (command+option+r) which would allow a reinstall of OS X Lion (purchased from the App Store) with the purchaser's AppleID/password.
    I don't believe SL would even install on a 2012 MBP.

  • Can I buy a MacBook Pro from the United Arab Emirates Store Online and ship it to me in Saudi Arabia by Armax ?

    Can I buy a MacBook Pro from the United Arab Emirates Store Online and ship it to me in Saudi Arabia by Armax ?

    Fahd Alghazi,
    have you tried contacting them directly to see if they would do that?

  • I just purchased Final Cut Pro from the App Store and it will not download to my computer.  I try and install it from my purchases file but nothing happens.  Any suggestions?

    I just purchased Final Cut Pro from the App Store and it will not download to my computer.  I try and install it from my purchases file but nothing happens.  Any suggestions?

    If it's in the purchased page and doesn't download, you should contact Apple.

  • Can i expand the SSD on my late 2012 Retina Macbook Pro from the current 128GB to 256GB or more

    Can i expand the SSD on my late 2012 Retina Macbook Pro from the current 128GB to 256GB or more?

    You can look here to see if they have anything available for your model, but be advised even opening a Retina voids the warranty.
    www.macsales.com

  • I just bought a macbook pro from the store and it has the demo program on it, the store told me to reboot system to factory settings how do I do this?

    can any one help me with this please!

    >I just bought a macbook pro from the store and it has
    >the demo program on it
         Bring it back to the Applestore, have them take care of it for you.

  • Just purchased a MacBook Pro and working on IMovie.  Can I burn my movie on a plain DVD??

    Just purchased a MacBook Pro and working on IMovie.  Can I burn my movie onto a DVD.?   (I don't have IDVD and understand it's not available to my computer.

    No. You need a DVD authoring application such as iDVD.
    New machine purcahses do not include iDVD and iWeb as part of the iLife '11 suite of apps but that doesn't mean they don't work in Lion.
    Apple no longer sells iDVD or iWeb so you'll have to search for a reseller of the iLife '09 or '11 DVD or use a more expensive authoring app like Toast.

  • The circuit of my macbook is dead yet the hard drive is fine.  I need to access a file from the hard drive, how can i do this? is there a cable i can connect to another mac that will let me transfer the file?

    The circuit of my macbook is dead yet the hard drive is fine.  I need to access a file from the hard drive, how can i do this? The mac turns on the screen freezes as bright blue.  Is there a cable i can connect to another mac that will let me transfer the file?

    There is another option if the Macbook will start up in Target Disk Mode.
    Restart the computer while holding down the T key. If you see the firewire symbol moving around on the screen you can connect this one to another one in TDM. You will need a suitable cable to connect the two Macs.
    http://support.apple.com/kb/ht1661
    Firewire symbol:

Maybe you are looking for