I purchased an HD movie on Apple TV but it says that I cannot access the server at this time. I try daily but this problem doesn't seem to go away. Any suggestions?

I purchased a movie via Apple TV/iTunes but it says that I cannot access the server at this time. In summary, I can't download the movie. This problem has persisted for 4-5 days now. Any suggestions? BTW, I upgraded to Yosemite on my iMac last weekend. Thanks!

You need more RAM.
http://www.thexlab.com/faqs/lackofram.html
Mostly iTunes, mail, finder, google chrome, and one or two other programs.
What are the "two other programs?" The ones you named shouldn't be consuming all your RAM, even if open concurrently. But I've heard (I don't use it) 10.7 is a memory hog.
Closing open apps may not solve the problem, since that memory is still being held in reserve for them.
This problem is usually caused by a combination of low RAM and low disk space.I am very puzzled when you say you have 895GB left on the drive. That should be an enormous amount of room for the memory to page out (write) to.
Message was edited by: WZZZ

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We are using apple tv to try to access our itunes account on the computer. We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store. Any ideas on what we are doing wrong?

We are using apple tv to try to access our itunes account on the computer. We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store. Any ideas on what we are doing wrong?

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router.
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

I'm trying to upload videos from my Sony HDR-CX550 camera and the files that contain the video (.cpi or .mts) are all grayed out on iMovie. I've been able to upload footage before onto Apple computers but now it doesn't seem to be working. Suggestions?

I've tried many different options including calling Apple Customer Support and talking to them for over an hour troubleshooting the issue. They couldn't do anything. I also called Sony who failed as well. Somebody please help me out. Thanks!

Hello whatif95,
Sorry to hear that you are having trouble importing video from your Sony HDR-CX550. I found an article that provides some information specific to your camera and iMovie '09:
iMovie: Importing both HD and SD content with Sony HDR series cameras
http://support.apple.com/kb/HT1793
For versions previous to iMovie ’11 v9.0.1, including iMovie ’08, ’09, and ’11 (v9.0 only):
To import the AVCHD content from the camera when MPEG-2 content has also been recorded, you must first import and erase the MPEG-2 content from the camera. You should then be able to import the AVCHD content.
I hope this helps!
Best,
Sheila M.

I am trying to update my iTunes but it keeps saying that it cannot find the correct path...Any suggestions?

I am trying to update my iTunes but it keeps saying that it cannot find the correct path...Any suggestions?

Hey b.elyse
Check out the following article that will assist with removing iTunes. Make sure to follow the order to ensure that it removed properly.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thanks for using Apple Support Communities.
Regards,
-Norm G.

When I get messages from Barnes and Noble, the text is blank. If I hit reply or forward, I can then see the content. This only happens with Barnes and Noble. Any suggestions on how to view the content?

When I get messages from Barnes and Noble, the text is blank. If I hit reply or forward, I can then see the content. This only happens with Barnes and Noble. Any suggestions on how to view the content?

I'm sorry, but your sister, unless she had already turned on the "Find my iPhone" feature and the person who took the phone has not disabled it, is out of luck. She should report the theft to local police authorities, including the serial number of her iPhone. While her experience is unfortunate, there are good reasons why Apple cannot do anything else about it.
I hope she gets her phone back.
Best of luck.

My video app that is preloaded on the IPAD will not open. all I can see is a blank screen. Does anyone have any suggestions on how I can fix it?

My video app that is preloaded on the IPAD will not open. all I can see is a blank screen. Does anyone have any suggestions on how I can fix it?

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

TS1702 I bought the app Atari greatest hits package for $9.99 and now the app will not even open... Every time I try to open it it closes on its own...any suggestions?

I bought the app Atari greatest hits package for $9.99 and now the app will not even open... Every time I try to open it it closes on its own...any suggestions?

Try deleting it and reinstalling it.
you can also try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds or so until it reboots and see if that helps.

When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?

When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?

It sounds like your iPhoto Advanced preferences are set to not copy photos during import, i.e. a Referenced library:
Check your Advanced preferences to see if that's the case. If it is the best solution would be to select the checkbox to copy the photos and reimport the photos from the flash drive. Then check the new import. It it was OK you can delete the previous event with the "missing" photos.
OT

I am trying to access my purchased TV shows on the Apple TV. It is saying that it cannot access itunes at this time. What can I do to correct?

I am trying to access my purchased tv shows on my Apple TV. It is stating that it cannot access and try again at a later time.

Hello, Msk5speed.
Thank you for visiting Apple Support Communities.
Sometimes a simple power cycle of your Apple TV and router can resolve this issue. If those steps do not resolve the issue, take a look at the attached two sections below.
Check the connections and inputs
Make sure the cables between your Apple TV and TV are connected properly.
Securely connect the power cords for your Apple TV and TV to a working power source.
Turn on your TV and switch it to the correct input.
Restart your Apple TV.
If the issue persists, see the steps related to your issue below.
Troubleshoot network issues
Troubleshoot Wi-Fi networks and connections.
Switch between wired and wireless networks.
Apple TV: Basic troubleshooting
http://support.apple.com/kb/HT6106
Cheers,
Jason H.

HT4009 My ipad is a ios 6.1.3. I'm trying to make an in-app purchase. After entering my Apple ID, a box opens stating i cannot make the purchase, because the ipad connot connect to the itunes store.

I'm trying to make an in-app purchase, but after entering my apple ID, amessage comes up stating I cannot make the purchase. That the ipad is not connected to the itunes store. My ipad is connected via wifi through the hotspot on my iphone. The ipad is also connected to my laptop with itunes opened. I don't understand what the issue is.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

My original apple id which i use for itunes is not in the form of an email address and because of that i cannot access the cloud, if i change my id how will it affect my itunes account

My original apple id which i use for itunes is not in the form of an email address so i cannot access the cloud. if i change my apple id will it affect my itunes account?

Welcome to the Apple community.
You can use your primary ID or your alternate ID to log into iCloud. If you aren't sure what these are, you can find out at...
My Apple ID

HT204053 I changed my apple id, but my ipad does not allow me to change it for Icloud, so I can't edit my account so I can access Icloud. I was told at Apple store that I could use both Apple ids, but my old one is no longer recognized. Any suggestions?

I changed my apple id, but my ipad does not allow me to change it for Icloud, so I can't edit my account so I can access Icloud. I was told at Apple store that I could use both Apple ids, but my old one is no longer recognized on the appleid website, so my password for my old apple id won't work.
Any suggestions?

If you only changed the name of your ID rather than creating a new ID, just go to Settins>iCloud and tap Delete Account then sign back in with the new name. (Deleting the account from your phone does not delete it from iCloud. Your data will be synced back to your phone when you sign back in.)
If you created a new ID, you'll have to go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.) After everything is turned off, scroll to the bottom and tap Delete Account. Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account.
You won't lose any photos in your camera roll or photo library. If you have any photos in your photo stream that are over 30 days old that are not in your camera roll or saved on your computer, be sure to save these to the camera roll before deleting the account. To do so, open the photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos you need to save to select them, tap Share, then tap Save to Camera Roll.

Apple TV2 can see my laptop but it can't access the files in on my laptop. Home sharing is turned on. I'm using Windows7 64bit. ATV2 can access the files on my other laptop and PC. I've updated my iTunes and ATV2. Any suggestions?

Apple TV2 can see my laptop but it can't access the files on the laptop. ATV2 can access the files on my other laptop and PC.
My PC can see the laptop in question but it can't access the files.
I've updated iTunes to and ATV2 to the lastest version. My laptop is running Windows7 64bit.
Any suggestions?

Welcome to the Apple Community.
I assume you taken the step of restarting the laptop.
Have you checked your security software is allowing access for iTunes, which security software are you using.

TS3918 I am experiencing this problem on Windows 7 64 bit. Any suggestions would be appreciated.

I am experiencing aniTunes reinstall problem on Windows 7 64 bit. I have uninstalled the iTunes product and reinstalled 11.02 for windows 7 64 bit but can't get iTunes going again. The first error message I get is: "The file "iTunes Libirary.itl" cannot be read because it was created by a newer version of iTunes". The next error message I get is: "There is a problem sending the command to the program." Any suggestions on what to do next would be appreciated. ( I would have posted this in Windows area had I been given a choice.)

I believe that message can sometimes be a sign of a corrupt library file, unless of course you've tried to downgrade to an older build of iTunes. Restore it as described in this post.
tt2

I tried to download this application and the computer says that it cannot verify the author and that the file is corrupt. Any suggestions?

I downloaded this from the website,http://www.mozilla.com/en-US/firefox/new/, for an application for Stark State college for an employment application because appearently that is the preferred web-browser for them, the download could not be completed because the author could not be verified and it said that the file is corrupted. Any suggestions? I have dial-up, yes ancient but only thing available here,so any suggestions?

You have an incorrect address. You could refer back to the college but I am sure you need to start with https: and make sure you drop that comma on the end.

I purchased an HD movie on Apple TV but it says that I cannot access the server at this time. I try daily but this problem doesn't seem to go away. Any suggestions?

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