I purchased the " adobe photoshop elements 13 and cannot find any serial # ot activation code??.............kindlt help

Where is the serial number & activation code for the " Adobe Photoshop Elements 13?? there is a series of numbers on the back on the back of the dvd sleeve.....
<non-serial # removed-kglad>, but this cannot be the right code. kindly help me in this.

Find your serial number quickly

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I purchased the Adobe Photoshop Elements and Adobe Premiere Elements and when I went to download it, only Premiere Elements downloaded.

I wasn't even given a chance to enter the serial number for Photoshop Elements. I ordered the product on the Adobe website so i don't have any discs. I already have Photoshop Elements 10 if that changes anything. Please Help!

You can download the latest Photoshop Elements version from https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

I am with a university and i purchased the adobe photoshop elements for a faculty member of mine, how can he download it when it is in my name but he is the one needing it?

i am with a university and i purchased the adobe photoshop elements for a faculty member of mine, how can he download it when it is in my name but he is the one needing it?

There is nothing to prevent him from downloading and installing the trial version (Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe). At the point all you need to do is provide him with the serial number so that he can activate it. If the intent is that he be the owner of the software then you might want to see about transfering the license...
Transfer an Adobe product license

I purchased the Adobe Photoshop Elements 10 about 6 months ago. I want to install it to my new computer which is a Macbook Pro with no CD Drive. How do I do this?

I purchased the Adobe Photoshop Elements 10 about 6 months ago. I want to install it to my new computer which is a Macbook Pro with no CD Drive. How do I install it when I got it in CD form?

I doubt the license is affecting the performance - it might be a case of the software being too old for the machine.
In any case, you can contact Adobe support thru chat and have them reset your activation count to eliminatre your doubts regarding the license.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I bought the Adobe Exportpdf license and cannot find the link how to use it

I bought the Adobe Exportpdf license and cannot find the link how to use it

Hi Pedro,
To use the ExportPDF service, simply visit http://exportpdf.acrobat.com and click 'Sign in' at the top right corner. Enter your Adobe ID (email address) credentials to log into the service. As ExportPDF is web-based, you simply utilize the tool through your web browser. After you're logged in, you should see the ExportPDF interface, with a button saying 'Select PDF file..' to get the process started.
You may also access ExportPDF via Adobe Reader by choosing File > Save as Word or Excel Online.
Please let us know if you have any questions.
-David

Am new to mac. Just purchased downloaded adobe photoshop elements and in order to open it, it wants a serial number. I downloaded it, so I don't have a redemtion number or a serial number. Obviously I am missing something; however I really do want to t

Am new to Mac. Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number. Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it. Can you please help me figure this out. If I purchased the software I would have the serial number but as I said, I purchased and downloaded. Marianne

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Numbers update error occurred and cannot correct. I went to purchases as directed by screen and cannot get any response to take action. Help?

During an update for Numbers an error occurred while I was away from the computer. I then got a message that an error occurred during Numbers update and to go to purchases to correct. Went to purchases and it shows that an error occurred but I cannot get any response to attempted commands. Any suggestions as to how I can get my Numbers application to update?

When I selected Purchases at App Store the screen showed:
                                                                                                             (Ccmmands shown)
Keynote               May 30,2014               Paused 0 bytes of 434 MB           Resume
Numbers              May 30,2014                                                                    Installed
Pages                    May 30,2014                                                                   Installed
OSX Mavericks     May 29,2014                                                                    Download
When I selected "Check for Unfinished Downloads" on the store pulldown menu it produced message "All purchases have been downloaded", the "paused" on Keynote line disappeared, and the "Resume" changed to "Installed."
I installed Mavericks update 10.9.3 on May 30, 2014, and 10.9.4 on July 8, 2014, with no error messages, just "Installation completed." The last previous updates of the 3 apps was May 13,2014, also with no error notice. Everything seems to be working as far as I know, so do you think I need to do anything?

I Have a Macbook Pro that does not have a disk drive. How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased. I registered the S/N and I can't find the Free download anywhere only trials.

I Have a Macbook Pro that does not have a disk drive. How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased. I registered the S/N and I can't find the Free download anywhere only trials.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have downloaded Photoshop elements 5.0 to a new PC. I recieve error message: "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."

I was referred here by customer service. I have downloaded Photoshop elements 5.0 to a new PC. After accepting the agreement I receive an error message saying "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit." There is no place to enter the serial number.

All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Edit

Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Editor works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".
I have since uninstalled and reinstalled the app, but get the same error message.

Which version of OS X do you have? It's not clear from your post whether "installed an upgrade" means you just installed PSE 13 as an upgrade or you installed an update to PSE 13, like ACR 9 or 13.1. Please clarify.

I continue to recieve the error message "Could not create key: Verify that you have sufficient access to that key" when I am try to down Akamai NetSession Interface that's needed to download the adobe photoshop elements 13 software that I purchased.

I continue to receive the error message "Could not create key: Verify that you have sufficient access to that key" when I am try to down Akamai NetSession Interface that's needed to download the adobe Photoshop elements 13 software that I purchased.

cancel the akamai download and download files 1 of 2 and 2 of 2 directly. put both in the same directory and double click the exe to start installation.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Bought the Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 Student and Teacher Edition accidentally.

Hi,
I accidentally bought the Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 Student and Teacher Edition. And as I am not currently neither a teacher nor student I wont pay for a pruduct I can't use. So my question is, how do cancel that purchase?

See if this helps:
https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

How do i find a serial number for adobe photoshop elements and adobe premiere that i purchased in a store?

i have bought adobe photoshop elements and adobe premiere elements in a bundle pack from a store and i cant find a serial code on the box that works so if someone could help me with that, that would be great!

Hi Michael,
Please refer the following help article on Find your serial number quickly
Hope this helps.
Please let us know in case of any problem.
Thanks and Regards,
Sumit Singh

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, BUT IT COMES A NOTE SAYING TO GET THE ADOBE SUPPORT ADVISOR, I TRIED THEY SAY IT HAS BEEN DISCONTINUED, I BOUGHT THE LICENSE AND A NEW APPLE COMPUTER AND NEED TO INSTAL IT,

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac; I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen with no luck. Ron

I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac;
I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen
with no luck. Has anyone else had this problem? I'm using MacBook Pro with Yosemite OS 10.10 etc. Help!
Ron in Fort Worth, TX

Also, Elements programs are not part of the Cloud
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements

I purchased the " adobe photoshop elements 13 and cannot find any serial # ot activation code??.............kindlt help

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