I purchased Toy Story 3 on my old PC. I tried to find it in my purchased list on my new PC but I cannot find it.

On my old PC, I have Toy Story 3 installed on my iTunes. But now I have purchased a new PC and scrapped the old one. I downloaded iTunes and re-downloaded all my previous purchases. But I could not see Toy Story 3 or any of my other movies there. Help please!

With patience it may be that some or all of your previous movie purchases will be added as Apple renegotiate the distribution rights in various regions.
Alternatively you could approach the iTunes Store support team and ask them if they can requeue your old purchased movies as you failed to backup the data from your retired computer. There is some evidence that they have done this in the past for music but I've no idea whether or not they have any discretion over movie content.
tt2

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I have an old MAC using OS 10.5 (does not have Intel processor). I need a new printer, but i cannot find one that will work with such an old operating system. Is there a new printer that will work with this old system?

I have an old IMAC using 10.5, and it cannot use any newer operating system. I need a new printer, but I cannot find one that is compatible with this old system.
Is there a new printer out there that will work with 10.5?
Thanks,
Niles Stroh

Canon Pixma iP4950 works great with my PPC G5 iMac on Leopard. Maybe other of their models do as well.

HT203167 just bought a new computer and installed itunes. I have de authorized my old computer and authorised my new computer but i cannot find my music lists. Any idea how to access them?

just bought a new computer so I am trying to access my music on itunes but i can't seem to find it. I have de authorized my old computer and installed itunes on my new computer but my music doesn't seem to be there. Any ideas what i'm doing wrong?

Your music and playlissts will only be where you put them.
Have you copied them to your new computer from your old one?

I have recently purchased Toy Story 3 in HD for my Ipad 2, however, I cannot view it in full screen. Why is this ? Can anyone help

I have recently purchased Toy Story 3 in HD for my Ipad 2 but cannot view it in full screen. Why is this ? Can anybody help

Don,
Do you have iTunes installed on your laptop? If not, I think you will need it to see your laptop photos on AppleTV.
After installation, on the menu bar go to Advanced -> Choose Photos to Share and then select the folders you want.
In respect of printing, only a limited number of recently available printers are compatible. There are Apps which work around this, but I'm not able to recommend one.

Hi all - any idea how to download songs from an old AOL iTunes account - have updated to Apple ID which is fine for new songs but didn't realise this wouldn't include the old songs. Have a 1st gen ipod with the original purchases on if that helps

Hi all - any idea how to download songs from an old AOL iTunes account - have updated to Apple ID which is fine for new songs but didn't realise this wouldn't include the old songs. Have a 1st gen ipod with the original purchases on if that helps

....... is there a way for me to get my old music library (which was controlled by my dad's apple ID) onto my new mac, but from that point on, start using my own apple ID for purchases?........
Yes, once the content is in iTunes on your computer, just click it to play and authorise your computer to play it by entering your Dad's ID and password.
Log into your own account and start purchasing your own content which will then be added to the existing content.

HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history. I want the software on my new laptop and I cannot find it. What do I do?

I'm not finding software I purchased in my purchase history. Can anyone help lead me to where to find it. I have the software on my IMac and want to install it on my new laptop. I cannot find it? Help!
Thanks,
Chad

If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

My old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more inportantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

my old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more importantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
Have you seen this.
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.

My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do?

My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do? It is quite alot of lost songs/ money.....
Thanks anyone who can help, Apple make it impossible to talk to anyone or contact and I can't navigate Express Lane
x

I realise there have been a number of threads like this now that I have started looking, the problem is the back-ups i made were saved to a server network which has now also gone down, a case of dreadful luck really. Is there any other way to get the music back?
Regards

I have synced an audiobook purchased from iTunes onto my ipod classic but I cannot find it on my ipod. Any suggestions?

I have synced an audiobook purchased from iTunes onto my ipod classic but I cannot find it on my ipod. I have looked in songs, artists, audiobooks, podcasts, etc., etc. with no luck. Any suggestions?

Hi mole02,
Welcome to the Support Communities! If you had issues with your movie rental, you can report it to the iTunes Store. These folks can look at your billing account with you.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
Learn how you can request help with an item purchased within the last 90 days.
To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:
Visit reportaproblem.apple.com in your browser.
When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
Find the item you're having a problem with, then click Report a Problem next to it.
From the Choose Problem menu, choose the issue you're having.
Follow the onscreen instructions. You might be asked to describe the problem in a text field.
Click Submit, and we'll review your problem.
If you use Family Sharing and you have a problem with a shared item, ask the family member who initiated the purchase to report the problem using the steps above.
I hope this information helps ....
- Judy

I just purchased a Brother MFC-9340CDW all in one printer. It shows up on a list of compatable airprint devices but I can't seem to get it to work. Any suggestions?

I just purchased a Brother MFC-9340CDW all in one printer. It shows up on a list of compatable airprint devices but I can't seem to get it to work. Any suggestions?

Hi,
It won't work with airplay, here is how I got it to work with OSX 10.9.4 fully patched;
you will need to use the serial cable to start the process:
In-brief Version:
0) Go grab the firmware update tool, the driver, and the scanner software
1) Turn off the firewall and antivirus (if you use it ??)
2) Update the firmware using the serial line
3) Reserve a static IP outside the DHCP range (using the MAC address of the printer) on your WAP server
4) Configure the printer to use a static IP through the front panel
5) Configure the printer WIFI with your SSID and net key through the front panel
6) Install the CUPS driver on your computer through the printer settings by specifying the static IP
7) Install the Scanner driver then go into the Control Center and add you computer and printer configuration
I generally use this kind of set up so that the printer comes back at the same place after a power failure in
the event that it has a crappy driver.
For those of you who need a little more help:
0) Turn off anti-virus and firewall software (it did seem to matter)
1) Go to the Brother Center and download 1) The firmware update tool, 2) the driver, 3) the scanner software
2) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; find the MAC address and write it down
3) Plug the printer in using the serial cable, it will auto detect and you will be able to talk to it.
4) Install the firmware update tool by double clicking on the dmg you downloaded
5) Update the firmware and the subfirmware (NOTE: this is a bit finicky -- you may have to unplug and replug it in a couple of times before it starts to talk with the device, after it starts the update process it frequently gives up in the middle, DO NOT unplug the device at this point, just select "retry" from the dialog and it will continue -- it will take about 15 mins or so.
6) Once the firmware is installed, go to your WAP server and look at the DHCP IP range; typically something like 10.0.1.2 to 10.0.1.200
7) If there is a capability to reserve an IP on your WAP server pick an IP outside the range in 6 (e.g. 10.0.1.201) and use the MAC address (from step 2) for the reservation... its fine if you don't reserve it -- this is an extra precaution -- just make sure you pick an IP outside the DHCP range
8) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; then set the IP address:
     boot method: static
     IP address: the address you chose in 7)
     mask: 255.255.255.0
     gateway: the IP of your router -- typically 10.0.1.1
8) Go to the front panel on the printer: tools -> wireless -> setup wizard -> let it find your network, select it, and enter your key.
9) Reboot the printer and check it connects to your wireless network
10) Go to the front panel on the printer, tools -> all settings -> print reports -> network configuration ; print the report and check the IP and MAC
are what you think they should be.
11) Go to your computer, bring up a terminal (applications->utilities->terminal)
12) Ping your printer to make sure its up and accessible -- type: "ping 10.0.1.201" (or whatever IP you used in step 7) and check you get a response -- not a timeout -- if it works disconnect the serial line and delete the (serial line) printer from the list of printers -- you won't need it anymore -- if not you screwed up somewhere along the line
13) Now the printer is on the wireless network, install the driver by double clicking the dmg. Then go to system preferences->printers & scanners
     click +
     in the add menu click IP
     enter your IP (from step 7)
     make sure the Protocol is IPP
     Name the printer and set its location
     Go to Use field, in the pull down menu select "Select Software"
     Go through the list and find the Brother MFC-9340CDW CUPS driver -- if its not there you screwed up installing it so go do it again.
14) Go back to the printer page -- select the printer, select Open Print Queue, then select Settings -- check the Driver Version is 4.1.0 -- if
it says 2 you are using the airplay version which seems to be buggered -- so you need to try again.
15) Go open a word document and print it -- smile you are nearly there
16) Install the scanner software by double clicking the dmg
17) Open the Control Center, under the Model: select Other
     Click +
     Select your printer
     Enter your computer name in the display name and click ok
18) Go into adobe Acrobat File->Create->PDF from Scanner (or whatever software you are scanning with)
19) Select "Brother TWAIN" from the scanner list -- if its not there you screwed up the scanner software installation -- go do it again
20) Put a document in the top of the printer and press scan -- wammo !
21) Turn back on your firewall (and antivirus if you have it -- why I can't imagine but what the ****)
22) Go ping the printer and make sure its still reachable (see step 12) -- if not you need to figure out what your antivirus is screwing up because the firewall is no problem
23) try printing and scanning again...
24) rejoice... your done.

I transferred excell spreadsheet from my old pc to my new mac. I used it last fortnight but now cannot find it. Any Help please.

I transferred excell spreadsheet from my old pc to my new mac. I used it last fortnight but now cannot find it. Any Help please.
I have tried Spotlight but to no avail I have an Imac.
gp140

The file should still be listed by name under, "Open Recent."

HT1725 Hi, a few hours ago I purchased an "audio book" from i-tunes and i samw the files were downloading on my iPad, but I cannot find the audio book! What happened? Please, guide me

Hi, a few hours ago I purchased an "audio book" from i-tunes and i samw the files were downloading on my iPad, but I cannot find the audio book! What happened?

HI CEGS,
Welcome to the Support Communities!
Audiobooks can be found in your Music app on the iPad.
I've referenced the section of the iPad User Guide (page 78):
manuals.info.apple.com/en_US/ipad_user_guide.pdf
See additional browse buttons: Tap More.
I hope this information helps ....
Have a great day!
- Judy

I have CS5 on my old macbook pro, I need it on my new laptop. I cannot find the installation css, but I have the code. Can I download somewhere? or transfer it from computer to computer?

i have CS5 on my old macbook pro, I need it on my new laptop. I cannot find the installation css, but I have the code. Can I download somewhere? or transfer it from computer to computer? and I've never used a forum before, help!

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

HT201272 I have numbers and pages on my iPhone but cannot seem to transfer them to the mac I purchased today ? Are they formatted for the iPhone only ? They appear to be downloaded but I cannot find them on the MAC - where should I look ?

I have numbers and pages on my iPhone but cannot seem to transfer them to the mac I purchased today ? Are they formatted for the iPhone only ? They appear to be downloaded but I cannot find them on the MAC - where should I look ?

Welcome to the Apple community.
The apps you have purchased for your mobile device will not work on a computer. You will need to download the appropriate versions on your Mac from the Mac apps store.

I need to get a refund on an audio book I bought from itunes but I cannot find it on my purchased list on my account. Where do I do this?

I need to get a refund on an audio book I bought from itunes but I cannot find it on my purchased list on my account. Where do I do this?

If you downloaded it on your Mac's iTunes then it should be in the Books part of your library (Audiobooks if you are using OS X Mavericks), if on an iOS device then it should be in the device's Music app.
By 'purchased list' you mean yoru purchase history or the Purchased link for redownloading ? If the latter then audiobooks are a one-time only download from the store so they won't show in Purchased for redownloading, you need to copy or sync it to the computers or iOS devices that you want it on.

I purchased Toy Story 3 on my old PC. I tried to find it in my purchased list on my new PC but I cannot find it.

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