I relaunched my finder and now my computer is stuck on a white screen on startup, I relaunched my finder and now my computer is stuck on a white screen on startup

I relaunched my finder because it was not responding. All of the icons on my desktop disappeared so I restarted my computer. When it turned back on it was a blank white page. I have tried the P, R, CMD, ALT with nothing happening. What do I do? Did my computer just crash??

First please complete your profile, at the very lease we have to know the verison of OS X you have installed on your system.
Try restarting in Safe Mode, it's possible when you have a corrupt cache file and this restart will clear some. If that doesn't work then post back.

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TS1367 I was having a problem down loading photos, so I force quite all programs. Then there was problem launching finder. Relaunched and turned computer off to reboot. Now computer starts, but does not boot up I am stopped at a white blank screen

I was having a problem down loading photos, so I force quite all programs. Then there was problem launching finder. Relaunched and turned computer off to reboot. Now computer starts, but does not boot up I am stopped at a white blank screen

Welcome to Apple Discussions Dathanb
You have posted in the Feedback About New Discussions forum.
As you are a first time poster, you seem to have missed the text at the top of this forum that says:
Please Read This Before Posting Here
If your question concerns a hardware or software technical issue, please do not post in this forum
Go to the main Apple Discussions page, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the POST NEW TOPIC link. Because your post doesn't indicate was OS you are using on your iMac, I can't give you a link to the most appropriate forum.
Basically, though, the version of TechTool on the AppleCare disks is not compatible with newer versions of OS X and/or Macs (I can't remember which). If you don't get a satisfactory response by posting in the appropriate iMac or OS X forum, I suggest you take your iMac to the geniuses at the Apple Store. You can set up an appointment time for the same day online before you leave home.
Peggy

HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

Hi brett242424,
Welcome to the Support Communities!
The movie would be in your iTunes library, in the Movies application. However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Had to uninstall iWork trial since I bought the pages app and it wouldn't let me print or save. Now the app store says I have pages installed but I can't find it anywhere to open and use it. I'm not very computer savvy and am getting frustrated!

Ooops, guess I didn't need to post everything in the title - sorry! I bought the pages app - but couldn't save or print so with some online searching found that I had to uninstall the iWork trial which had expired. I did that - but now I can't figure out how to re-install the pages app!! The app store says it's installed, but I can't find it anywhere to open and use it. I'm not very computer savvy - and am a first time Mac user and am getting extremely frustrated! I e-mailed some help center and they can't seem to help me either. I would appreciate any help/advice that can fix my problem - thanks in advance!!

OK Apple has stuffed up the demo version upgrade process so the first thing you need to do is get rid of the demo.
That includes getting rid of the files in the system.
The instructions how to do that are here:
Note That where you see / that is the sequence of folders, each nested inside each other.
User/Library/Preferences the com.apple.iwork.Keynote.plist
Means the User (you, the little home icon, whatever you are called on your computer) then the Library folder inside that and then the Preferences folder inside that.
Lion initially hides the System folders from you so you have to go to the Finder > Menu > hold down the option key and click on GO > Library to see it.
Peter

I transferred photos to my computer by cutting and pasting. I have some on my phone that I didn't cut and paste. Now they are can and I cannot find them anywhere on phone or computer

I transferred photos to my computer by cutting and pasting. I have some on my phone that I didn't cut and paste. Now they are gone and and I cannot find them anywhere on phone or computer. Are they lost forever. I have done no back-up recently or icloud. My daughters 8th grade graduation was on it. I am devastated.

A lot of I should haves. I had too many photos and while at work I opened up the 4 folders inside of the DCIM folder on my phone. I didn't think it would be a big deal to just cut the photos and paste on my computer as I have done this before. i moved one folder that had 803 pictures in it and all was fine. I ran out of time and unplugged phone and went home. When I got to work this morning I was looking at my phone and realized I only had 34 pictures. I knew there should have been 400+ there and they are gone. Don't know what happened and if they were deleted off phone or computer I cannot see them anywhere. I didn't back up (I know mistake) Lessoned learned I just hope there is something i can do!

I can't get my itunes playlists to sync now that I had to get new computer. My library is still there and the playlists show and I can even add to my playlists. But as soon as it goes to sync it says it can't find all the songs that used to be there.

I can't get my itunes playlists to sync now that I had to get a new computer. They all appear in my library and show in my playlists. I can even download new songs from the itunes store to those playlists but when it syncs only the new songs go on the ipod. It says it can't find any of my "old" songs and puts an exclamation mark beside them. I am clueless when it comes to these things. Advice please! We have three ipods on this account trying to figure it out.

You can only sync to one computer.
You would have to transfer purchases, but the apple ID would need to be the same.
Or find a 3rd party app to transfer content.

I was trying to add an itunes library to my computer, and now my itunes library can not be found. An ipod can be synced with only one iTunes library at a time. How can I find my Itunes library, complete with playlists ?

I was trying to add an itunes library to my computer, and now my itunes library can not be found. An ipod can be synced with only one iTunes library at a time. How can I find my Itunes library, complete with playlists ?

I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3

HT204406 I did a sync in itunes and now almost all of my songs have disappeared from my itunes library. I'm sure they're in the cloud, but what if I want to play one on my computer? How do I find them?

I did a sync in itunes and now almost all of my songs have disappeared from my itunes library. I'm sure they're in the cloud, but what if I want to play one on my computer? How do I find them?

- Try resetting the iPod. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next, restore from backup.

Today I deleted a gmail account using my computer. I also added a new work gmail address. Now I want to sync my phone and tablet with the new email address. I've looked all over and can't find out how to do it.

Today I deleted a gmail account using my computer. I also added a new work gmail address. Now I want to sync my phone and tablet with the new email address. I've looked all over and can't find out how to do it.
Peg

Hi there T&P63385!
Look no further! I have the answer for you! You can add a new email account to your android device by following these steps: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=31401
Now I do want to let you know that your phone has a "main" gmail account. If this "main" gmail account was the one you deleted it may be best that you reset your phone and activate it to your new gmail address.
The reason I recommend doing this is all of your purchased application information is also tied to your gmail.
Ensure your personal information is backed up (contacts, pictures, etc) and follow these steps to Hard Reset your phone:http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=31308
Let me know if you have any other questions!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

We just received our new mac and took it to the store to have the old files from our last computer transferred over. Now we can't find all our files. There was more then one user on the old machine. How can we find the files from the other users?

We need to find where the files for the other user on the computer are now located. There were two other users on the old machine, which was taken into the store and ALL files were suppose to be transferred over to this computer. HELP!

It appears what happened is the installer though it was looking at a empty drive and just went ahead and installed.
I of course am assuming here you didn't use Disk Utility to format the drive first before installing, that would wipe out your files and programs for sure.
So what to do, what to do.
Well there is hope for you as long as the drive wasn't Filevaulted.
I'll explain. When a hard drive writes data for the first time to a drive, it starts at the very top and works it's way down.
When OS X was installed the first time, it was at the top of the drive, unless you upgraded then the upgraded OS X could have been written elsewhere.
Now when you just reinstalled OS X, the new OS went on the top of the drive, overwriting any data that was there previously, so what was there you have lost forever which is about 8GB or so. If it was the previous OS there, then your more in luck because only the old OS X was overwritten.
The remaining space on the drive still can have a copy of your files, provided it's not overwritten yet.
It's because when a hard drive deletes data or reformats, it doesn't remove the data off the drive or overwrites it immediately, it's just made so it's SPACE is available for new files to be written there.
So technically one can recover the deleted data off a non-encrypted/scrubbed hard drive with special software.
The way it does this is it reads the 1's and 0's of the files themselves, and through a lot of figuring out, can tell what that file is and what it belongs too.
So what you will have to do is this:
Create a data recovery/undelete external boot drive
or if you don't have the skills, then take it to a local PC/Mac tech and they can do a direct image of the drive and then you can run Data Rescue on it to rebuild your files.

When you are pulling music from a hard drive and it says music can not be found, is there a way to stop it from doing that every time I play music from my computer? It used to find all music now it only finds 1 song at a time

When pulling music from a harddrive and it say music can not be found, is there a way to stop this from happening every time I play music on my computer? It used to find all music when serching for song but now it only finds 1 at a time. I have over 2000 songs so I can't go through this every time.

1) However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
Yes
2) Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
If you can play the movies in iTunes, you should be able to open the movie files using Quicktime, which should already be on your system. If you have already transferred the files to your flash drive, open the flash drive in Finder, and hold control when you click on the movie file (or right click if you have the enabled) and select Open With Quicktime Player. This should play the movie directly from the flash drive.
If you want to set all .m4v files to open with Quicktime by just double clicking on the file, you can follow the steps here: http://www.tech-recipes.com/rx/2573/os_x_how_to_change_default_application_to_op en_file_type/
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
You can move the TV shows to your flash drive by dragging them from the iTunes window to your flash drive in Finder or the flash drive icon on the desktop. When you are sure everything is transferred over to your external device, you can delete the movie from iTunes. I recommend playing the videos from the flash drive first before deleting them in iTunes.
To delete the videos from iTunes, you can highlight them and press the delete key on your keyboard. In the next prompt, you would want to move it to the trash so that it is deleted from your internal hard drive.
I hope that helps!

I bought a new laptop with Windows 7. My computer name in Windows has changed, and now, my Ipad can't find Itunes

I bought a new laptop with Windows 7. My computer name in Windows has changed, and now, my Ipad can't find Itunes, and Itunes can't find my Ipad. [email protected]

Ok, if reinstalling iTunes as suggested above does not resolve the issue of iTunes recognising the iPad then try this -
Firstly, make sure that your device is not hidden (left hand pane). If it just reads device then toggle between SHOW and HIDE.
Secondly, try all the other ports on your computer, even a number of times.
Thirdly, make sure your lead /connections are no faulty.
Fourthly, if you have another computer try plugging your device into it without taking any action, give it a moment, remove it and try it back in your other computer again.
Failing all that, see here - http://support.apple.com/kb/TS1538
And failing all that put the device into Recovery mode. See here and note the paragraph 'If you restore from a different computer.... ' down near the bottom of the page -
http://www.apple.com/support/ipad/assistant/itunes/
As for making your new laptop your 'home computer' follow these instructions -
1. Without connecting your iPad to your computer -
A) Install iTunes / make sure the latest version of iTunes is installed.
B) Go to the Store tab and click on "Authorise This Computer".
C) Go to Edit, click on Preferences [iTunes and Preferences on Macs] and click on Devices. Put a check mark in the box next to "Prevent iPods/iPhones/iPads from syncing automatically". Click OK and close iTunes.
2. Connect your iPad to your computer -
A) Start iTunes (it will not start automatically because of the action at 1(C) above).
B) Right click on your iPad under Devices in the left column. Select "Transfer purchases".
C) When the transfer has completed, right click on your iPad again and select "Backup".
D) When the backup has completed, left click on your iPad, click on the Apps tab, and put a check mark in the box next to "Sync Apps", and then click on "Apply" (bottom right).
E) Unless you want to always do a manual sync (as I do), go back to Edit, Preferences [iTunes and Preferences on Macs] and uncheck the box next to "Prevent your iPod.....".
F) Finally, on your iPad, check that everything is syncing properly. If not, go back to iTunes and check all settings.
NB You should not lose any apps. However, any 'purchased' missing apps can be downloaded again FOC. As with updates, this must be done with the Apple ID under which they were originally 'purchased'.
Also see here as to moving your music to your new computer -
http://support.apple.com/kb/HT4527

Just updated to ios 5 and now my computer can not find iphone or ipad

after I updated my iphone 4 and both of my ipad 2s to ios 5 and my computer no longer finds them. They used to show up as devices with removable storage, but now they dont show up anymore. does anyone have a fix for this? any help would be appreciated

correction to my last remark....... resetting my iphone worked, now it show up as digital camera again. However resetting the ipad 2s didnt do anything. I dont know if this is an ipad2 thing or not. My original ipad1 showed up on my pc (before i sat on it and broke it) but both of my ipad2s dont show up. am I screwed?

I used to have a +.- displayed in upper left corner to click and change text size. My sister used my computer and now I can no longer find this feature.

I used to have a +.- displayed in upper left corner to click and change text size. My sister used my computer and now I can no longer find this feature

Do you still have all toolbars visible (View > Toolbars)?
Did you use an extension or the standard zoom buttons that you can find in the toolbar palette in the View > Toolbars > Customize window ?
Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily.

My iPhone has two identical options under "iTunes wi-fi sync" that are the same computer. I only have one user on my computer, and I tried moving my iTunes file in Finder to organize it and now my library's not synced with my phone. Help?

My iPhone has two identical options under "iTunes wi-fi sync" that are the same computer. I only have one user on my computer, and I tried moving my iTunes file in Finder to organize it and now my library's not synced with my phone. Help?

I have the same problem. Right now my iPhone 5S shows 3 instances of the computer to which it is connected under Settings » General » iTunes WiFi Sync. I'm having problems connecting and syncing, and this is probably the cause: the phone chooses one of these connections, and it isn't the one that's actually in use. What's probably happening is that the phone and computer establish a connection using a dynamic IP address, the address becomes "disassociated" due to error, another address is associated, the phone retains each address/link, and each link is displayed as if it represents a separate computer (the fact that the name of the computer is identical is ignored, as the only thing that is considered important is the IP address). But that's all conjecture. More important, I'm not sure how to fix the problem. A network reset doesn't do it.

I relaunched my finder and now my computer is stuck on a white screen on startup, I relaunched my finder and now my computer is stuck on a white screen on startup

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