I requested a repair, but there was an error after clicking the button with my credit card info. I was still charged, but the form email I received the next day had incorrect info about my iPod Touch problem. How can I contact CS w/o paying $19?!

My iPod Touch battery is not working. I requested a repair through the Apple Support. On the final page, when I clicked the button that puts the info through with your credit card number, the resulting page gave an error (I wish I'd have saved it!). Anyhow, I checked my credit card and it was charged, so I assumed the repair request went through. The next day I received a form email saying my problem was with "Sync with iTunes (Not iCloud) - Data Backup/Migration (not iCloud)" instead of the battery repair. It also says for iPod customers, to send your iPod to Apple - but I had requested the "iPod Coffin" to be mailed to me so I could send it back. Obviously there was an error between the request and what was received, so I'd like to ask Customer Service about it. However, I can't find a way to contact them. When I replied to that form email, I recieved an automated reply saying emails there were not read. Anything online asks me to pay $19 and I don't have the correct issues to request an exception. The closest store is over an hour away or I'd simply go there to ask. What can I do?! Any suggestions you have are much appreciated. Thank you!
PS - The form email also says if I wait 10 days the repair request will be canceled. Does this mean my credit card will be refunded for the $85 battery replacement charge if it is canceled automatically?

Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple?

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