I still can't access my forms, etc., even after paying and being approved?

I still can't do anything with the form that I need to fill in. When I pull it up, it still says "Trial has expired", It then asks for my "serial number", which I don't have...only a password! Very frustrating, as I need this ability ASAP!

Hi Nancy,
I deeply apologize for the trouble. I checked your account and I see you purchased a subscription to ExportPDF. This service allows the user to convert PDF's to Word, Excel, etc. It is not meant to convert a form version of a PDF to word and allowing one to fill it out.
Here is a 'getting started' guide that may assist.
It also sounds like you have already utilized the free 30-day trial of Acrobat XI Pro?
Would you mind emailing the form directly to my email account: [email protected] and I can research it further?
I'd really like to assist you.
Looking forward to hearing back from you!
Kindest regards, Stacy

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