I tried to update my mother's iPad2 from ios 4.2 to the newest version. I am stuck in a loop. I get to the setup, but every time I back up the iPad, the setup tarts over. I restored the entire device - same problem

My mom has an iPad 2 that she bought a few years ago. She has never updated it and wanted me to do so. I installed iTunes, got the newest version, and plugged her iPad in. The update went great. Everything was backed up first, all the data was synched, but now the setup page starts over again and again after I restore the data. I tried wiping everything down to the factory settings, and the same thing happens I skip the woreless access setup because she forgot her wifi password and I need to reset that. But that should not be an issue...

If you have Wi-Fi, you don't need to connect her iPad to a computer to update iOS.
Make sure Wi-Fi is enabled on the iPad. Tap Settings > Wi-Fi
Tap Settings > General > Software Update
Trying to sync with iTunes on your computer won't work. It's already associated with your Apple ID.

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