I tried to upload a file and convert it to pdf but it came back saying it exceeds 100 MB. I bought the pack for that reason. What am I supposed to do?

Yesterday I subscibed in Adobe pdf pack for a year. After I payed and signed in, I tried to upload a file but it came back saying it exceeds 100 MB. What am I supposed to do? By bying the product, I was under the impression I was going to install the program in my computer, but it turned out it's online!

Hi Thalia,
Thanks for posting your question in the forums. There is a 100MB file-size limit for uploading files to the Adobe PDF Pack online service. If you find that PDF Pack isn't going to work for you, you are welcome to cancel your subscription (and since it's within 30 days of purchase, you're entitled to a full refund).
You might consider an Acrobat subscription (which is software that you download and install). You would be able to create PDFs locally, without having to upload your files, so you can avoid and file-size limitations. For more information, see www.adobe.com/products/acrobat.html. (You can try it for 30 days for free.)
Best,
Sara

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