I used a prepaid Visa card on ITunes. The card no longer has money on it. It keeps telling me that there is a problem with my account (it's out of money).
I do not have a regular credit card. I used a prepaid credit card on my ITunes account for a little while, but now the prepaid card is out of money. Every time I try to download new FREE apps, it says there is a problem with my account and that I need to put in new card information. There is no option for selecting none. I tried deleting the old information and entering it as a blank. It will not accept it. Every time I try to download free apps, it comes back with the account information page, and then I can go no further. I cannot even download an update to my IPad from Apple. Help!!
Top up your debit and contact iTune support:
https://ssl.apple.com/emea/support/itunes/contact.html
Similar Messages
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I'm trying to install iTunes 10.3 on my PC (windows vista) and I keep getting this message, "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I accidentally removed the Bonjour service from my system a few weeks ago, but my iTunes continued to work. Now I have no iTunes and I don't know how to fix it. SOMEONE PLEASE HELP!!!!
a colleague of mine suffers from the same problem. did a quick look on the apple support pages. found many topics covering the same problem.
also saw 1 marked as correct answer... (just browse the discussion pages before you ask, this answer appearantly was sitting there from oct. 14...)
(i'm not on windows, so i can't test...)
good luck!
j.
Correct Answer by Peter Lepere on Oct 14, 2011 3:07 AM
Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
I'm using an iBook G4. I'm having a problem with a lengthy Microsoft Word document. It keeps freezing when I try to make a change in it. The computer is working and working. Then I have to use a forced shutdown. And it starts all over again. Suggestions?
Is there sufficient free space on the iBook's startup disk (typically called Macintosh HD)? The OS and apps use free space to write temporary files, and it free space becomes too low, it can cause the Mac to bog down. Low free space also makes whatever free space is left fragment into tiny pieces scatter all over the hard drive, making the problem even worse. If it more than 90% full, you should free up some space.
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Why has my iTunes suddenly been blocked, every time that I try to sign in it asks me to use another ID?
Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH -
when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.
Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick -
i just got a replacement phone from Asurion because my iphone 4s had issues, i tried to dl music from apple itunes and it keeps telling me that there is another id associated with this device and i have to wait 45 days to associate mine, is there a way around this problem or do i have to actually wait?
Either wait it out or contact Asurion and complain. They sent you a used phone as JB said above. There is nothing anyone here or at Apple can do about it.
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So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks
There is a backup plan after doing the Restore. Read this.
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I've synced iPad with iTunes, but it keeps telling me that there are purchases on my iPad that need to be transferred before I can run the iOS update or I will lose them. What should I do? How do I figure out what purchases have not been transferred? I went into iTunes on my Mac and ran "Check for available downloads" and I still get same message.
The 'cehck for available downloads' checks if there is anything in the store that you haven't yet downloaded, it won't copy anything from the iPad. Have you tried doing File > Devices > Transfer Purchases ?
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I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
My iphone 4 drop down after that it start showing apple logo i have restored it after that it shows searching on carrier signal and shows that Connect to itune... when i connect it to itune, message came that there is some problem with your iphone.Please help me out.
Hi ahsanikram!
I have an article here for you that can help you troubleshoot this issue with your iPhone:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
If you are still having issues after attempting the troubleshooting steps in the previous article, see the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
I have an old generation Apple TV 160GB when trying to rent I get a message that I have to authorize my account information on my computer via iTunes...There is no problem with my account info how is this done?
stf10 wrote:
... trying to move my I tunes to my ny PC. ...
From where are you trying to move your iTunes... -
When I try to update my apps, I keep getting the message that there is a problem with my billing information even though this is the billing information I have always used in purchasing my apps. What do I do?
You probably need to confirm the security code of your CC. Log into your account an input this, even if it's already there.
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I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?
Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
When I try to download iTunes 10.5, I keep getting the message "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected." Therefore I can't update my iTunes to the new version. How can I solve this? I don't want to pay for technical support as this seems to be a problem with the iTunes package Apple is providing itself by that message.
Hello, hartadrian.
I would recommend attempting to repair the Apple Software Update via the steps below. Once processed attempt to download, update or install iTunes 11.
How to repair Software Update for Windows
http://support.apple.com/kb/TA24326
If you are still experiencing the issue, completely remove all components of iTunes in the order specified of the article below. Once this has been processed, attempt to download and install iTunes 11.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you experiencing errors when removing components of iTunes, follow the steps in the article below.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H. -
i neen try to down load the new itunes 10.5 for windows vista but for some reason it is not working at all . this is what it show for the errors is "there is a problem with this windows installer package . a program required for this install to complete could not be run. contact your support personnel or package vendor" plz help me with this!!!!!!!
Repair your Apple software update.
Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
Start > Control Panel > Programs n Features > highlight ASU and click CHANGE then REPAIR,
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