I used Iolo to "clean" my hard drive, and now I can't access some websites, including facebook. How can I fix this? I get what looks like a root directory.

Since using Iolo yesterday, I can't bring up the full front page of some websites, including Bing. Bing is a grey, blank screen. Lumosity looks like part of a root directory. How can I fix this? I'm trying to use IE instead, and having problems with that, too, and I don't like it anyway.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

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My husband backed up our music and movies onto a hard drive and now all my playlists in my itunes have disappeared, how do I retrieve them back into my itunes library???

My husband backed up our music and movies onto a hard drive and now all my playlists in my itunes have disappeared, how do I retrieve them back into my itunes library???

Sounds more like the media was moved.
Move it back.

My External Hard Drive is All of a Sudden Not Appearing in Finder. How Do I Fix This?

How do I fix this with my LaCie Rugged 500GB external hard drive? I connect to my MacBook Air, via USB 2.0. I have tried other ports and computers, but it still is not recognized by Finder. The USB ports on my computer work, because the drive is recognized in Disk Utility. However, nearly all of the options are unavailable in Disk Utility (see screenshot), and I am unsure as to what I should do.
Any help is much appreciated!
-William

You have tried selecting William's External and then choosing the Mount option in the toolbar?

I used my ipod as a hard drive and now its not opening?

i had synced some 15 gb music onto my 120 GB ipod for a holiday .
In my holiday i took some 5 gb of photos which i decided to backup on my ipod. So i put the Ipod to USB into the computer, the ipod device opened from my computer icon, and i copied and pasted the photos
Now, when i try to open my ipod from my computer, and i click on the photo folder, i get a message, please insert disk into drive E. I get the same message if i try to open any folder. All the folders in the ipod show 0 KB. The ipod playlists of music have dissapeared.
But they ARE there, because the pie chart on my computers, ipod icon shows 20 gb used in 120 gb. So how do i access this photo data.

Not sure why it's happened, but you could try resetting the password. These instructions work for Lion & Mountain Lion. If you're on Snow Leopard you'll need to use the install disk that came with the Mac.
http://osxdaily.com/2011/08/24/reset-mac-os-x-10-7-lion-password/

I had to wipe clean my hard drive and now reinstall fire fox. I should have something with my book marks saved on my external hard drive but I cannot find anyt

Mac os x 10.5.6

Sorry for the delayed response. Does anything in this article help:
[[Recovering important data from an old profile]]

On my Macbook pro 15 2011, System Profiler is suggesting that it uses SATA III for the hard drive and SATA II for the Optical Drive. Is that true?

On my Macbook pro 15, 2011, System Profiler is suggesting that it uses SATA III for the hard drive and SATA II for the Optical Drive. Is that true?

That is correct. The tech specs indicate:
Hard Drive Interface
6.0 Gbps Serial ATA (SATA)
Optical Drive Interface
3.0 or 6.0 Gbps Serial ATA (SATA)

I accidentally updated iPhoto on my (now) external hard drive and now it won't let me access any of my photos. What can I do?

I accidentally updated iPhoto on my (now) external hard drive and now it won't let me access any of my photos. What can I do?

So, you have two versions of iphoto? One from the old machine and one from the new?
If so, forget about opening with the older version of iPhoto.
For the newer version:
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

Backed up my songs from itunes onto a hard drive and now my playlists in itunes are gone! How do I retrieve them back to the way it was before?

Help! My husband backed up my songs from itunes onto a hard drive and now my playlists in itunes are gone from my library! How do I retrieve them back to the way it was before?

Hello Nataroo007,
Thank you for using Apple Support Communities!
There is a file in the iTunes library folder that contains your playlist information is the iTunes Library.xml file.
Try and find the file, usually located in one of these locations depending on your OS:
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
Then you can import this file to your iTunes Library like this:
1. Choose File > Library > Import Playlist.
2. Navigate to the "iTunes Library.xml" file
3. Windows users: Click Open.
If your Podcasts list in iTunes is empty after following these steps, learn how to add them back into iTunes.
Note: information in this post comes from article:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Cheers,
Sterling

HT6030 I have 2011 iMac it came with os x 10.6.6 i just upgraded the hard drive and now i cannot install OS X 10.6.6 every time i start installing after selecting the language it come up with error " OS X can't be installed on this mac " please help

I have 2011 iMac it came with os x 10.6.6 i just upgraded the hard drive and now i cannot install OS X 10.6.6 every time i start installing after selecting the language it come up with error " OS X can't be installed on this mac " please help

Be sure to start your iMac using its original grey System Install DVD: Insert that disc and start your Mac while holding the d key. At the Mac OS X Utilities screen select Disk Utility and format the hard disk. Select "Mac OS X Extended (Journaled)".
Then, install OS X.

I had to get a new hard drive and now iPhoto is gone. Can I get it back?

I had to replace my hard drive and now my iPhoto is gone. Is there a way to get it back?
Thanks

reinstall from the original source
Could be
1 - the restore disks that came with the computer - if it came with CDs and you do not know where they are then contact Apple to see if they can be replaced
or
2 - the iLife DVD that you purchased
or
3 - the app store - log in under the Apple id used to purchase the software or to set up the computer - look under purchases - you might have to unhide or accept the Application first
LN

Music on hard drive, replaced hard drive and now library won't match up

I put all my cd's on a hard drive (9000 or so songs) and had a hard drive failure, so I moved all the songs to a new hard drive and now I can't use the Itunes library to connect with that hard drive, except one song at at a time.
Is there any way to get these two to communicate?
David

Is the rest of your music located in a different folder? You'd need to know where those files are in order to add them to iTunes. If you're not sure of their location, try a Spotlight search. Are you not able to locate the files to add them to iTunes, or are you selecting them but they are not appearing in the iTunes library?
I have all the actual music files located on a external hard drive, but the itunes file name(s) are located on the computer. The problem started when I got a new computer and switched all the stuff over, and then got a new hard drive because the old one was making noises. I copied one hard drive directly over to the other and now am trying to connect the two so they talk together.
The fix you sent me semed to work great until I noticed that I did not have any music after the letter "a" (namely 1/36 of the music). I ried it again with another copy I had and lost that too. Now, I am working with the copy I had on the other computer, which doesn't have all the data, but does have most of it, and I can survive adding the other stuff later somehow by re-copying the music and getting the data over again, but I do want to somehow get the other 35 letters worth, if possible.
David Molony

I have Windows 8.1. I have had MageMaker 7.0.1 working fine on desktop for MANY years. Had to get a new hard drive. Now computer doesn't read the PM DVD. so I can't reinstall it. Can anyone help?

I have Windows 8.1. I have had PageMaker 7.0.1 working fine on desktop for MANY years. Had to get a new hard drive. Now computer doesn't read the PM DVD. so I can't reinstall it. Can anyone help?

Sorry, but the chance of ever getting PM to work on Windows 8 is somewhere
near zero.
Buy a very old computer or move to a new application.

I had a windows laptop, and I save files like photos, documents, videos and other things on an external hard drive, and now I want to move those files to the Mac book Pro, and then move those files again to another external hard drive 1T. My question is:

I had a windows laptop, and I save files like photos,documents, videos and other things on an external hard drive, and now I want tomove those files to the Mac book Pro, and then move those files again toanother external hard drive 1T. My question is: Is it possible? Doing this willnot affect the files that I had in windows? No information is lost? or how cani do it?

Connect the external drive to your Mac and drag the files from it to your Mac's internal drive. Then dismount and disconnect the external drive, connect the 1TB external drive, and drag the files from the internal drive onto the external. Nothing will have been deleted from any of the drives up to this point; the files will only have been copied. Verify that the files are readable. There's no reason they shouldn't be; this is just a precaution.
Now if you wish to delete the files from any of the drives, drag them to the Trash, and Empty the Trash while the drive from which they came is still connected. If you disconnect the drive before emptying the Trash, the files you were trying to remove from it won't be deleted. They'll remain in the Trash and continue to take up space on the drive.
Note that if your external drives are in NTFS format, you won't be able to write anything to them or delete anything from them, though you will be able to read and copy the files they contain. The NTFS disk format is read-only to the Mac OS, unless you have a third-party NTFS driver installed. To make your drives cross-platform readable and writable, you must reformat them in the FAT32 or ExFAT format.

I have a Firewire 800 external hard drive and need to connect to my new MacBook Air. Where can I get the correct cable?

I have a Firewire 800 external hard drive and need to connect to my new MacBook Air. Where can I get the correct cable?

Apple has announced a Thunderbolt to Firewire adapter, but not yet given a release date.

FCP 7.0.3, Canon XF100, saved some clips to a portable hard drive and now they won't import? Tried moving them back to the CompactFlash but still won't import?

FCP 7.0.3, Canon XF100, saved some clips to a portable hard drive and now they won't import? Tried moving them back to the CompactFlash but still won't import? iMac, 10.6.8

Well, for FCP to see this file structure and recognize it, you need to download the Canon XF Log and Transfer plugin...
http://software.canon-europe.com/software/0040354.asp?model=
>I don't have the original clips on the card.
Meaning that they didn't back up the full card structure? Lordy...very few shooters do this and it is maddening. If you don't have the full card structure, even with the plugin, FCP cannot log and transfer.
As for ClipWrap2...that should work. Do you have the right files?

I used Iolo to "clean" my hard drive, and now I can't access some websites, including facebook. How can I fix this? I get what looks like a root directory.

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