I've installed iTunes 10.2.1 but my computer doesn't recognise the hardware certificate and denies it, and the installation isn't complete. This results in my iPod being unrecognised. Please help me! My system is a Windows XP.
I've installed iTunes 10.2.1 but my computer doesn't recognise the hardware certificate and denies it, and the installation isn't complete. This results in my iPod being unrecognised and so, it cant synchronize with iTunes. Please help me! My system is a Windows XP.
Malware can cause digital signing issues, I would run a malware check with the free version of MalwareBytes:
http://www.malwarebytes.org/
After that, the is a Microsoft fixit for:
The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important.)
This software will not be installed. Contact your system administrator.
http://support.microsoft.com/kb/822798
It might be worth trying it.
Similar Messages
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Installed 3.4.1 update but Lr now doesn't recognise my images
installed 3.4.1 update but Lr now doesn't recognise my images,
Installed it last night but my images now are blank with question marks on them.
Anybody else have this problem, or any ideas on how to fix it ?
Images are still all on my harddrive
Abit worried
NeilYour observations are not quite correct:
It is as follows:
a) Question mark on the frame of the thumbnail: When you hover over the "?" the words "Photo is missing" appear; when you left-click the "?" you will get the menu <Locate>. Select <Locate> and navigate to the location of the photo. If the name of the photo has been changed outside of LR, you will also get the "Missing photo" message / question mark and when you <Locate> and navigate to the renamed photo you will be asked to verify that this is the correct file.
b) Question mark besides the folder name: Indicates that this folder is missing. Right-click the folder name and the menu <Find Missing Folder> appears.
Navigate to the location of the folder. If a parent-folder and the sub-folders have the question mark besides them, you only need to find the location of the parent-folder and the sub-floders will also be found by LR - provided that the folder names have not changed.
Missing Image / Folder: Does not necessarily mean that the image / folder is not on the hard drive. It means that LR cannot find this image / folder.
Among several reasons, the main reason is that image files or folders have been renamed or moved in Finder / Win Explorer. Since LR has the files and folders in the catalog under the old name, it gives you now a "missing" message.
You also get the "missing" message when an external hard drive has been disconnected from the computer.
WW -
Question: I cannot start my iPhone 4. It just "died". I connected it ti my Mac, but tha Mac doesn´t recognise it. Any ideas how to wake the phone.The battery is fine, I just cannot get it working!
See Here for
Frozen or unresponsive iPhone
Try this first... You will not lose any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430
If that does not work... try letting the battery fully drain.
Then Charge for an Hour and try the suggestions again. -
I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
everytime i try to download itunes it says rolling back action and error . i dont know what to do please help . P.S. i have windows 8
Hello there Unicornbarf534,
Thank you for using Apple Support Communities.
It sounds like you are unable to successfully install iTunes. I recommend the troubleshooting instructions in this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Here is a general outline of where the troubleshooting will take you:
General installation troubleshooting
1. Empty your Temp directory and restart
2. Completely remove iTunes and related components
3. Install the latest version of iTunes
Additional troubleshooting
After performing each of the steps below, you will need to completely remove iTunes and related components and then install iTunes again to determine whether the issue is resolved.
1. Make sure you have administrator account access
2. Make sure your folder names don't contain strange characters
3. Get the latest Windows updates
4. Disable other conflicting software
Additional Information
If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete
Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.
If the steps outlined in this article don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
All the best,
Sterling -
My iPhone 4 will not sync my new voice memos from the "Voice Memos" app to my computer. This is frustrating, should not be so hard, can someone please help. I use PC with windows 7 with iPhone version 6.1.3 and iTunes most recent. Thanks.
In the Music tab of iTunes, do you have 'Include Voice Memos' checked?
-
I have iTunes 10.6.3.25 and I can't find my audiobooks that I downloaded from a library website. The audiobook tab is visible in iTunes but none of the audiobooks are there. They are on my iPod nano. Please help!
When you say they are displaying in your iTunes library, are you talking about the Audiobooks section of your iTunes library and not the audiobooks section indented under the iPod in the left pane of iTunes under Devices?
Is the iPod Shuffle configured to sync audiobooks or do you manually manage the iPod's contents?
B-rock -
hello guys.I lost my I5 on the 27 July...the insurance paid out then i got a new phone.same model.
i am currently tryin to install itunes on my phone,but im not winning.i can only access itunes on my pc but i want on my phone.
may you please assisst me get itunes on my phone please.You don't install iTunes on your phone. iTunes is a program that runs on your computer. As RG asked, please explain more clearly what it is you are trying to accomplish.
Regards. -
My macbook air 13inch got shutdown 3 times by itself. I tried installing SMC package as suggested but my computer is telling the update is not required. Could you please help me on fixing this issue. Thanks.
What version of OS X are you using? Exactly which MBA model do you have?
-
ipod nano(6th generation) it is not recognised in itunes.. it says it cannot recognise this device completely..try unistalling and re-install itunes.. i did but it still doesnt.. even my ipad is not recognised in itunes,.. wat shall i do ..pls help me ...
Did you uninstall iTunes and all other Apple related software using the instructions in this Apple support document?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
B-rock -
I had a mac and then switched to a windows computer. When i downloaded iTunes and signed in with my apple idea I do not see my music... Please Help!
Copy everything from your old computer or your backup copy of your old computer, to your new one
-
Hi, I already installed photoshop trial version and three weeks later I paid on-line for 300 Baht for buy it but it still ask me to join and pay for it. How can I update it in my log in account. Please help.?
You do not buy Photoshop for 300 baht, you are renting it for that much a month. You set up an account with a valid credit card and to see if it is active, you go here. https://www.adobe.com/account/my-products-services.html Look under my Subscriptions.
If all is good, then with the same Adobe ID/password, select "License this Product" and sign in, or Help > Sign in.
That will license it.
Gene -
i have installed itunes on my laptop but it keeps coming up with an error it says itunes is on a locked disk or i dont have write permission can anyone help
Hi there colin250459,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
Received a message today that iTunes needed to reinstalled but when attempting to do so I get a message 'Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services' ???
I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
Windows could not start the Apple Mobil Device Service on local computer.
Error 1053 The service did not respond to the start or control request in a timely fashion.
I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
Can anyone please help? -
I am trying to install itunes 10.5.1 but it can't find file IXP609.TMP where can i get this
i am trying to install itunes 10.5.1 but it can't find file IXP609.TMP so stopping the upgrade. how do i upgrade itunes? I tried uninstalling but it can't find another file 389 so I can neither uninstall nor reinstall. Any thoughts please?
Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter
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