I would like to cancel my purchase of Adobe elements for Windows as I have a Mac. It is impossible to cancel the purchase at the webpage as you are directed in circles through different links om the webpage. Please help me cancel the purchase. The orderno

cancel purchase. How to?
ID: [email protected]
Ordrenummer #AD005459635DK
Adobe Photoshop Elements 13 (Windows,Engelsk)

Please go here and follow the online step by step instructions:
<Contact Customer Care>
Sometimes your windows serial number might work in MAC version but this is not always the case. You can try downloading the trial version of MAC version and then see if your serial number works. If it does then there is no need to return anything IMHO.

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I would like to know how i stop some albums ive bought from transfering to my iphone i delete them from itunes but when i sync my phone they transfer from my iphone this is a pain some one please help!!

I would like to know how i stop some albums ive bought from transfering to my iphone i delete them from itunes but when i sync my phone they transfer from my iphone this is a pain some one please help!!

Burb79 wrote:
I thought of that one two tried it but still no joy. I have an ipad2 as well which I set up to not sync any music to it but for some reason the albums have got onto that as well. im thinkin its somthing to do with the dam cloud thing
Go to Settings/ Store and under the category "Automatic Downloads" you can turn OFF the automatic download of purchases to your device (this needs to be done for each device). There's also a setting in iTunes just for automatic pushes to your iTunes library.
To remove a purchase you've made directly to your device, you can either:
a- Swipe across the song title from left to right and press Delete, or
b- If you auto-sync your device, connect to iTunes and click on the Music tab where you define your sync settings (the Music tab is to the right of the overall Summary page of your device). At the bottom of the Music tab you'll see direct purchases that are on your device -- simply un-check those and click "Apply" or "Sync" to remove them.
c- If you manually manage music on your device, connect to iTunes and click the small arrow to the left of your device name, and then click on the Music folder under your device. Then navigate to the item(s) you want to remove and then delete them.
To prevent things from syncing from your library to your device, there are many ways to do that (un-checking things in your library is one way, but not the best IMO). Might want to read the manual or some online tutorials on iTunes if you want to learn more.

Acrobat Standard XI, but can only find the CD for windows. I have a mac (I have access to an external CD drive and I have the product keys for windows). What is the best way for me to install it?

Hi, I purchased Acrobat Standard XI, but can only find the CD for windows. I have a mac (I have access to an external CD drive and I have the product keys for windows). I have never installed it anywhere else. What is the best way for me to install it?

Hi lintonm86921521,
I can understand your concern & will guide you through this.
I am so sorry to inform you that Acrobat XI Standard is not available on Mac, you can only use it on your Windows computer.
You can also refer to the system requirements at : System requirements | Acrobat family of products—older versions (XI, X, 9)
In case if you have any further query please let us know, we will be happy to help you.
Regards,
Aadesh

I just bought the creative suite for windows but I have a mac so how can i fix it or get my money ba

I just bought the creative suite for windows but I have a mac so how can i fix it or get my money back?

Contact support and get this sorted out.
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
BTW the platform swap is for current version of Adobe software only, if you have older version then you may have to look for Cross-platform upgrade.

I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

Hi Dcee3,
Acrobat Standard has not been developed for Mac platform so Mac version is not available. It can only run on windows machine.
Regards,
Anand

I purchased Photoshop Elements for windows and need it on mac

I purchased Photoshop Elements for Windows and need it for Mac. Can I reverse this or is there a way to get the right product?

I don't know if things have changed (I get the feeling they have as of late), but normally an Elements license can be applied to either platform, so you should be able to download the trial version for the Mac and use the serial number to activate it. If you have any problem you should be able to resolve it with customer spport thru chat.

I need to update to the latest adobe reader for windows, do i have to pay for this version

i need to update to the lastes version of adobe reader for Windows, how do i do that?

http://get.adobe.com/reader
Adobe Reader is free, but you can pay for add in subscriptions.

Hi my partner used my email address and iTunes account to set up his iPhone and now both our phones have merged! Does anyone know how to separate these? Can he still use our iTunes account with a different Id or email! Please help!!

HI my partner used my apple id and email address when setting up his iPhone so when he turned on iCloud our phones merged!! How do we undo this? Can he still use my iTunes account with a different Id and can he change the email on his phone without losing information? Also iPad is linked too, the family uses this and I would like to keep my phone separate! At the moment nothing is sacred! Please help! We are not very good with computers!!

Several things here so let me attempt to clarify.
For iCloud the reason the contacts where removed from he other device is because you updated your contacts, in this case deleted them, and then iCloud updated the other device to match. By deleting the iCloud account on the device it will stop the device from using that iCloud account and therefore nothing will change on the other device. By using a seperate Apple ID you can still use the features of iCloud, Find My iPhone comes to mind, without your content (contacts, message etc.) merging with the other device
For iTunes, you cannot use two Apple IDs for one account however if you use the same account iTunes on your computer will keep the content on each device seperate very nicely. You can also configure the settings for iTunes and the App store on each device to keep the content from automatically downloading to the other device. What I meant by share apps and music is this. What happens if you find a game, lets say Minecraft, that you really like and it cost, as Mincraft cost, $6.99USD. You buy it and play for a while and then you realize that your husband really likes the game as well. If you both use the same Apple ID for iTunes he can download the $7.00ish game to his device at no additional charge. If you use seperate Apple IDs for iTunes well... it look like he will also be paying for the game to have it on his account. Same goes for Music and Movies
I hope that clears things up. Let me know if you have anymore question.

Help! I accidentally purchased downloadable Elements for Windows but I own a Mac. Haven't installed

I just bought elements 13 for my computer. I totally was not paying attention and purchased the windows version. I have a Mac. I have not downloaded yet, as i realized it as soon as i bought it

See here:
Order product | Platform, language swap

My trial ended for Photoshop Elements and I followed the prompts and bought the software. Now I can't use it because it is for Windows and I have a Mac. How can I switch?

I cannot run the software I just bought because it is for Windows. How can I switch it so it will run on my Mac?

Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552

Have mac 10.6.8 firefox will not open certain websites and if you do open them logins fail , also with safari and chrome, please help

recently updated mac to this version, and since then certain web pages timeout or server not found or they just hang, you get the address come up but the blue wheel spins and the page never loads. (this is the same in safari and chrome) but i can access some pages, and also thunderbird, msn messenger etc, i have cleared history, checked firewall, and done updates still no luck, also if i do get a page to appear ie: ebay / paypal etc they are in a strange format and then it fails at logins, is this a https/http problem or due to a upgrade or more sinister, please advise

You can try to reset (power off/on) the router.
You can try to disable IPv6<br />
See http://kb.mozillazine.org/Error_loading_websites

I would like to download an older version of iTunes for a 32-bit operating system, how can I do this?

I would like to download an older version of iTunes for Windows Vista which has a 32-bit operating system. Any suggestions on how I can do this?

Hi JNPhillips1,
Thanks for visiting Apple Support Communities.
Visit the main iTunes download page from your computer, and you should see the 32-bit download "iTunes 11.0.5 for Windows XP, Vista or Windows 7:"
http://www.apple.com/itunes/download/
Best Regards,
Jeremy

I would like to cancel the purchase order

I would like to cancel the purchase order. Storage Plan 15G
It's a mistake.
Could you please help me .

Start here: https://getsupport.apple.com/GetproductgroupList.action
And navigate through the maze of options to reach iCloud support.

I purchased a PDF Pack last November and I'm having problem combining pdf files into one with the subscription that I purchased. I have no idea why it's not doing this and therefore I would like to cancel the subscription. There is no other way of commu

I purchased a PDF Pack last November and I'm having a problem with combining multiple pages into a single PDF file. Please let me know why this is otherwise I would like to cancel the subscription

Hi aspenavenue,
I've checked your account, and there are no issues there. What happens when you try to combine files? Do you get an error message? I would love to help, if possible.
Best,
Sara

I purchased the license of photoshop & lightroom for 1 year I guess it has been double paid. I would like to cancel the 1 of double payment. Where can i find the license?

I purchased the license of photoshop & lightroom for 1 year I guess it has been double paid. I would like to cancel the 1 of double payment. Where can i find the license?

You are likely going to have to contact Adobe Support directly by chat or phone when they are available.
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I would like to cancel my purchase of Adobe elements for Windows as I have a Mac. It is impossible to cancel the purchase at the webpage as you are directed in circles through different links om the webpage. Please help me cancel the purchase. The orderno

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